CPOA chapter 1 Exam 2025
Questions and Answers
When a patient first walks into the office for an appointment, the paraoptometric
should - ANSWER✔✔-acknowledge the patient with a courteous greeting
WHICH OF THE FOLLOWING WOULD BE CONSIDERED APPROPRIATE
BEHAVIOR IN FRONT OF A PATIENT? - ANSWER✔✔-USING SOFT TONES WHILE
SPEAKING TO OTHER STAFF
which of the following would NOT be considered an appropriate telephone technique?
- ANSWER✔✔-letting the phone ring several times to give the impression that the office
is bussy
If a phone call is for a staff member who is busy with a patient, the paraoptometric
should - ANSWER✔✔-ask to take a message
If a patient calls requesting information that will take a few minutes to locate, the
Paraoptometric should - ANSWER✔✔-ask the patient if he or she would like to hold or
ask to call the patient back
, a phone message should include all the following EXCEPT - ANSWER✔✔-length of the
call
a caller who insists on a price estimate over the phone should be - ANSWER✔✔-told
that the prices are just estimates
the AOA set of principles that include the statement. "To keep the visual welfare of the
patient uppermost at all times" is called - ANSWER✔✔-code of Ethics
the practice of keeping keep medical records out of view of patients is compliant with -
ANSWER✔✔-HIPPA
when a patient presents with a complaint, the paraoptometric should - ANSWER✔✔-
express concern and understanding
when making appointments, the paraoptometric should NOT - ANSWER✔✔-rely on
memory
if in doubt as to whether a patient requires a emergency appointment, the
paraoptometric should - ANSWER✔✔-consult with the doctor
which of the following would NOT be considered an emergency situation requiring
immediate attention? - ANSWER✔✔-loss of contact lens
If the office is extremely behind schedule, the paraoptometric should - ANSWER✔✔-
indicate your best estimate time of how long it will be before the patient will be seen
Questions and Answers
When a patient first walks into the office for an appointment, the paraoptometric
should - ANSWER✔✔-acknowledge the patient with a courteous greeting
WHICH OF THE FOLLOWING WOULD BE CONSIDERED APPROPRIATE
BEHAVIOR IN FRONT OF A PATIENT? - ANSWER✔✔-USING SOFT TONES WHILE
SPEAKING TO OTHER STAFF
which of the following would NOT be considered an appropriate telephone technique?
- ANSWER✔✔-letting the phone ring several times to give the impression that the office
is bussy
If a phone call is for a staff member who is busy with a patient, the paraoptometric
should - ANSWER✔✔-ask to take a message
If a patient calls requesting information that will take a few minutes to locate, the
Paraoptometric should - ANSWER✔✔-ask the patient if he or she would like to hold or
ask to call the patient back
, a phone message should include all the following EXCEPT - ANSWER✔✔-length of the
call
a caller who insists on a price estimate over the phone should be - ANSWER✔✔-told
that the prices are just estimates
the AOA set of principles that include the statement. "To keep the visual welfare of the
patient uppermost at all times" is called - ANSWER✔✔-code of Ethics
the practice of keeping keep medical records out of view of patients is compliant with -
ANSWER✔✔-HIPPA
when a patient presents with a complaint, the paraoptometric should - ANSWER✔✔-
express concern and understanding
when making appointments, the paraoptometric should NOT - ANSWER✔✔-rely on
memory
if in doubt as to whether a patient requires a emergency appointment, the
paraoptometric should - ANSWER✔✔-consult with the doctor
which of the following would NOT be considered an emergency situation requiring
immediate attention? - ANSWER✔✔-loss of contact lens
If the office is extremely behind schedule, the paraoptometric should - ANSWER✔✔-
indicate your best estimate time of how long it will be before the patient will be seen
