PRACTICE TEST - CPOA – LVC
EXAM 2025 QUESTIONS AND
ANSWERS
The difference between total ocular astigmatism and corneal astigmatism is called?
A. Against-the-rule astigmatism
B. Residual astigmatism
C. Keratoconus astigmatism
D. Irregular astigmatism - ANSWER✔✔-B. Residual astigmatism
When a patient 1st walks into the office for an appointment the paraoptometric should?
A. Tell the patient to sign in
B. Acknowledge the patient with the courteous greeting
,C. Immediately asked the patient for the insurance information
D. Finish with any task at hand 1st the patient will wait - ANSWER✔✔-B. Acknowledge
the patient with a courteous greeting
Which of the following would be considered appropriate behavior in front of a patient?
A. Having a snack
B. Discussing other patients
C. Making a personal phone call
D. Using soft tones while speaking to other staff members - ANSWER✔✔-D. Using soft
tones while speaking to other staff members
Which of the following would not be considered an appropriate telephone technique?
A. Waiting for a break in the conversation before speaking
B. Letting the phone ring several times before answering to give the impression your
office is busy
C. Using the patient's name several times during the conversation
,D. Smiling while talking on the phone - ANSWER✔✔-B. Letting the phone ring several
times before answering to give the impression your office is busy
If a phone call is for a staff member who is busy with a patient the paraoptometric
should _________
A. Interrupt the staff number
B. Ask the color to hold
C. Ask to take a message
D. Tell the color to call back later - ANSWER✔✔-C. Ask to take a message
If the patient calls requesting information that will take a few minutes to locate the
paraoptometric should_________
A. Tell the patient to call back
B. Put the patient on hold, the patient can wait
C. Ask the patient if he or she would like to hold or ask to call the patient back
D. Tell the patient to come into the office - ANSWER✔✔-C. Ask the patient if he or she
would like to hold or ask to call the patient back
, A phone message shouldn't include all of the following except_________
A. Date of the call
B. Name of the caller
C. Length of the call
D. Phone number
- ANSWER✔✔-C. Length of the call
A caller who insists on a price estimate over the phone should be_________
A. Told that the prices are estimated
B. Viewed as a nuisance
C. Told they must come in for an eye exam first
D. Informed that they must speak to the doctor - ANSWER✔✔-A. Told that the prices
are estimated
The AOA set of principles that include the statement, "To keep their patients' eye,
vision, and general health paramount at all times;" is part of the:
EXAM 2025 QUESTIONS AND
ANSWERS
The difference between total ocular astigmatism and corneal astigmatism is called?
A. Against-the-rule astigmatism
B. Residual astigmatism
C. Keratoconus astigmatism
D. Irregular astigmatism - ANSWER✔✔-B. Residual astigmatism
When a patient 1st walks into the office for an appointment the paraoptometric should?
A. Tell the patient to sign in
B. Acknowledge the patient with the courteous greeting
,C. Immediately asked the patient for the insurance information
D. Finish with any task at hand 1st the patient will wait - ANSWER✔✔-B. Acknowledge
the patient with a courteous greeting
Which of the following would be considered appropriate behavior in front of a patient?
A. Having a snack
B. Discussing other patients
C. Making a personal phone call
D. Using soft tones while speaking to other staff members - ANSWER✔✔-D. Using soft
tones while speaking to other staff members
Which of the following would not be considered an appropriate telephone technique?
A. Waiting for a break in the conversation before speaking
B. Letting the phone ring several times before answering to give the impression your
office is busy
C. Using the patient's name several times during the conversation
,D. Smiling while talking on the phone - ANSWER✔✔-B. Letting the phone ring several
times before answering to give the impression your office is busy
If a phone call is for a staff member who is busy with a patient the paraoptometric
should _________
A. Interrupt the staff number
B. Ask the color to hold
C. Ask to take a message
D. Tell the color to call back later - ANSWER✔✔-C. Ask to take a message
If the patient calls requesting information that will take a few minutes to locate the
paraoptometric should_________
A. Tell the patient to call back
B. Put the patient on hold, the patient can wait
C. Ask the patient if he or she would like to hold or ask to call the patient back
D. Tell the patient to come into the office - ANSWER✔✔-C. Ask the patient if he or she
would like to hold or ask to call the patient back
, A phone message shouldn't include all of the following except_________
A. Date of the call
B. Name of the caller
C. Length of the call
D. Phone number
- ANSWER✔✔-C. Length of the call
A caller who insists on a price estimate over the phone should be_________
A. Told that the prices are estimated
B. Viewed as a nuisance
C. Told they must come in for an eye exam first
D. Informed that they must speak to the doctor - ANSWER✔✔-A. Told that the prices
are estimated
The AOA set of principles that include the statement, "To keep their patients' eye,
vision, and general health paramount at all times;" is part of the:
