MIS180 Oregon SDSU Final Exam
Questions With All Correct & Verified
Answers
Data Correct Answer-Raw facts that describe the characteristics of an event or object
Knowledge Correct answer-Skills, experience, and expertise coupled with information and
intelligence that creates a person's intellectual resources
Information Correct Answer-Data converted into a meaningful and useful context
Business Intelligence (BI) Correct Answer-Information collected from multiple sources such as
suppliers, customers, competitors, partners, and industries that analyse patterns, trends, and
relationships for strategic decision making
Machine-generated data Correct Answer-Created by a machine without human intervention
Human-generated data Correct Answer-Data that humans, in interaction with computers, generate
Analytics Correct answer-The science of fact-based decision making
Predictive analytics Correct Answer-Extracts information from data and uses it to predict future
trends and identify behavioural patterns
Behavioural analytics Correct Answer-Uses data about people's behaviours to understand intent
and predict future actions
Knowledge worker Correct Answer-Individual valued for their ability to interpret and analyse
information
Systems thinking Correct answer-A way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs while continuously gathering feedback on each
part
Chief information officer (CIO) Correct Answer-Oversees all uses of IT and ensures the strategic
alignment of IT with business goals and objectives
Chief knowledge officer (CKO) Correct Answer-Responsible for collecting, maintaining, and
distributing the organization's knowledge
Chief privacy officer (CPO) Correct Answer-Responsible for ensuring the ethical and legal use of
information
Competitive advantage Correct answer-A product or service that an organization's customers place
a greater value on than similar offerings from a competitor
First-mover advantage Correct Answer-Occurs when an organization can significantly impact its
market share by being first to market with a competitive advantage
,SWOT analysis Correct answer-evaluates an organization's strengths, weaknesses, opportunities,
and threats to identify significant influences that work for or against business strategies
Buyer power Correct answer-The ability of buyers to affect the price of an item
Switching cost Correct Answer-Manipulating costs that make customers reluctant to switch to
another product
Loyalty program Correct Answer-Rewards customers based on the amount of business they do
with a particular organization
Threat of new entrants Correct Answer-High when it is easy for new competitors to enter a market
and low when there are significant entry barriers
Entry barrier Correct answer-A feature of a product or service that customers have come to expect
and entering competitors must offer the same for survival
Business process Correct answer-A standardized set of activities that accomplish a specific task,
such as a specific process
Value chain analysis Correct answer-Views a firm as a series of business processes that each add
value to the product or service
Firm infrastructure Correct Answer-Includes the company format or departmental structures,
environment, and systems
Human resource management Correct Answer-Provides employee training, hiring, and
compensation
Technology development Correct Answer-Applies MIS to processes to add value
Procurement Correct Answer-Purchases inputs such as raw materials, resources, equipment, and
supplies
Problem identification Correct answer-
Data collection Correct answer-
Solution generation Correct answer-
Solution test Correct answer-
Solution selection Correct answer-
Solution implementation Correct answer-
Strategic decision-making Correct Answer-Managers develop overall strategies, goals, and
objectives
Unstructured decisions Correct Answer-Occurs in situations in which no procedures or rules exist
to guide decision makers toward the correct choice
, Return on investment (ROI) Correct Answer-Indicates the earning power of a project (Internal KPI)
Market share Correct answer-The portion of the market that a firm capture (External KPI)
Efficiency MIS metrics Correct Answer-Measure the performance of MIS itself, such as throughput,
transaction speed, and system availability
Effectiveness MIS metrics Correct Answer-Measures the impact MIS has on business processes and
activities, including customer satisfaction and customer conversation rates
Benchmark Correct Answer-Baseline values the system seeks to attain
Benchmarking Correct answer-A process of continuously measuring system results, comparing
those results to optimal system performance (benchmark values), and identifying steps and
procedures to improve system performance
Transaction processing system (TPS) Correct Answer-Basic business system that serves the
operational level and assists in making structured decisions
Online transaction processing (OLTP) Correct Answer-Capturing of transaction and event information
using technology to process, store, and update
Source document Correct answer-The original transaction record
Executive information system (EIS) Correct answer-A specialized DSS that supports senior level
executives within the organization
Granularity Correct answer-
Visualization Correct answer-
Digital dashboard Correct answer-
Consolidation Correct answer-
Drill-down Correct answer-
Slice-and-dice Correct answer-
Pivot Correct answer-
Expert system Correct Answer-Computerized advisory programs that imitate the reasoning
processes of experts in solving difficult problems
Neural Network Correct Answer-Attempts to emulate the way the human brain works
Fuzzy logic Correct answer-A mathematical method of handling imprecise or subjective
information
Questions With All Correct & Verified
Answers
Data Correct Answer-Raw facts that describe the characteristics of an event or object
Knowledge Correct answer-Skills, experience, and expertise coupled with information and
intelligence that creates a person's intellectual resources
Information Correct Answer-Data converted into a meaningful and useful context
Business Intelligence (BI) Correct Answer-Information collected from multiple sources such as
suppliers, customers, competitors, partners, and industries that analyse patterns, trends, and
relationships for strategic decision making
Machine-generated data Correct Answer-Created by a machine without human intervention
Human-generated data Correct Answer-Data that humans, in interaction with computers, generate
Analytics Correct answer-The science of fact-based decision making
Predictive analytics Correct Answer-Extracts information from data and uses it to predict future
trends and identify behavioural patterns
Behavioural analytics Correct Answer-Uses data about people's behaviours to understand intent
and predict future actions
Knowledge worker Correct Answer-Individual valued for their ability to interpret and analyse
information
Systems thinking Correct answer-A way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs while continuously gathering feedback on each
part
Chief information officer (CIO) Correct Answer-Oversees all uses of IT and ensures the strategic
alignment of IT with business goals and objectives
Chief knowledge officer (CKO) Correct Answer-Responsible for collecting, maintaining, and
distributing the organization's knowledge
Chief privacy officer (CPO) Correct Answer-Responsible for ensuring the ethical and legal use of
information
Competitive advantage Correct answer-A product or service that an organization's customers place
a greater value on than similar offerings from a competitor
First-mover advantage Correct Answer-Occurs when an organization can significantly impact its
market share by being first to market with a competitive advantage
,SWOT analysis Correct answer-evaluates an organization's strengths, weaknesses, opportunities,
and threats to identify significant influences that work for or against business strategies
Buyer power Correct answer-The ability of buyers to affect the price of an item
Switching cost Correct Answer-Manipulating costs that make customers reluctant to switch to
another product
Loyalty program Correct Answer-Rewards customers based on the amount of business they do
with a particular organization
Threat of new entrants Correct Answer-High when it is easy for new competitors to enter a market
and low when there are significant entry barriers
Entry barrier Correct answer-A feature of a product or service that customers have come to expect
and entering competitors must offer the same for survival
Business process Correct answer-A standardized set of activities that accomplish a specific task,
such as a specific process
Value chain analysis Correct answer-Views a firm as a series of business processes that each add
value to the product or service
Firm infrastructure Correct Answer-Includes the company format or departmental structures,
environment, and systems
Human resource management Correct Answer-Provides employee training, hiring, and
compensation
Technology development Correct Answer-Applies MIS to processes to add value
Procurement Correct Answer-Purchases inputs such as raw materials, resources, equipment, and
supplies
Problem identification Correct answer-
Data collection Correct answer-
Solution generation Correct answer-
Solution test Correct answer-
Solution selection Correct answer-
Solution implementation Correct answer-
Strategic decision-making Correct Answer-Managers develop overall strategies, goals, and
objectives
Unstructured decisions Correct Answer-Occurs in situations in which no procedures or rules exist
to guide decision makers toward the correct choice
, Return on investment (ROI) Correct Answer-Indicates the earning power of a project (Internal KPI)
Market share Correct answer-The portion of the market that a firm capture (External KPI)
Efficiency MIS metrics Correct Answer-Measure the performance of MIS itself, such as throughput,
transaction speed, and system availability
Effectiveness MIS metrics Correct Answer-Measures the impact MIS has on business processes and
activities, including customer satisfaction and customer conversation rates
Benchmark Correct Answer-Baseline values the system seeks to attain
Benchmarking Correct answer-A process of continuously measuring system results, comparing
those results to optimal system performance (benchmark values), and identifying steps and
procedures to improve system performance
Transaction processing system (TPS) Correct Answer-Basic business system that serves the
operational level and assists in making structured decisions
Online transaction processing (OLTP) Correct Answer-Capturing of transaction and event information
using technology to process, store, and update
Source document Correct answer-The original transaction record
Executive information system (EIS) Correct answer-A specialized DSS that supports senior level
executives within the organization
Granularity Correct answer-
Visualization Correct answer-
Digital dashboard Correct answer-
Consolidation Correct answer-
Drill-down Correct answer-
Slice-and-dice Correct answer-
Pivot Correct answer-
Expert system Correct Answer-Computerized advisory programs that imitate the reasoning
processes of experts in solving difficult problems
Neural Network Correct Answer-Attempts to emulate the way the human brain works
Fuzzy logic Correct answer-A mathematical method of handling imprecise or subjective
information
