Complete Test Bank for Operations and Supply Chai
+| +| +| +| +| +| +| +|
n Management (17th Edition) by F. Robert Jacobs &
+| +| +| +| +| +| +| +| +|
Richard Chase – Chapters 1–22 –
+| +| +| +| +|
+| Verified Questions with Correct Answers | ISBN: 9
+| +| +| +| +| +| +|
781260238907
, • TABLE OF CONTENTS +| +|
Chapter+|1:+|Introduction
Chapter+|2:+|Strategy
Chapter+|3:+|Design+|of+|Products+|and+|Services
Chapter+|4:+|Projects
Chapter+|5:+|Strategic+|Capacity+|Management
Chapter+|6:+|Learning+|Curves
Chapter+|7:+|Manufacturing+|Processes
Chapter+|8:+|Facility+|Layout
Chapter+|9:+|Service+|Processes
Chapter+|10:+|Waiting+|Line+|Analysis+|and+|Simulation
Chapter+|11:+|Process+|Design+|and+|Analysis
Chapter+|12:+|Quality+|Management
Chapter+|13:+|Statistical+|Quality+|Control
Chapter+|14:+|Lean+|Supply+|Chains
Chapter+|15:+|Logistics+|and+|Distribution+|Management
Chapter+|16:+|Global+|Sourcing+|and+|Procurement
Chapter+|17:+|The+|Internet+|of+|Things+|and+|ERP
Chapter+|18:+|Forecasting
Chapter+|19:+|Sales+|and+|Operations+|Planning
Chapter+|20:+|Inventory+|Management
Chapter+|21:+|Material+|Requirements+|Planning
Chapter+|22:+|Workcenter+|Scheduling
,Chapter 01 +| +|
Efficiency+|means+|doing+|the+|right+|things+|to+|create+|the+|most+|value+|for+|the+|company.
FALSE
Efficiency+|means+|doing+|something+|at+|the+|lowest+|possible+|cost.
1. Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|the+|most+|value+|for+|the+|company.
TRUE
Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|the+|most+|value+|for+|the+|company.
AACSB:+|Analytical+|Thinking
Blooms:+|Remem
ber+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
2. A+|doctor+|completes+|a+|surgical+|procedure+|on+|a+|patient+|without+|error.+|The+|patient+|dies+|anyway.+|In+|operations+|m
anagement+|terms,+|we+|could+|refer+|to+|this+|doctor+|as+|being+|efficient+|but+|not+|effective.
TRUE
Efficiency+|means+|doing+|something+|at+|the+|lowest+|possible+|cost.+|Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|
the+|most+|value.+|The+|doctor+|performed+|the+|surgery+|without+|error.+|Because+|the+|patient+|died,+|no+|value+|was+|created.
AACSB:+|Analytical+|Thinking
Blooms:+|Anal
yze+|Difficulty:+|2+|
Medium
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
3. A+|worker+|can+|be+|efficient+|without+|being+|effective.
TRUE
Efficiency+|means+|doing+|something+|at+|the+|lowest+|possible+|cost.+|Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|t
he+|most+|value.+|These+|are+|different+|things.
AACSB:+|Analytical+|Thi
nking+|Blooms:+|Un
derstand+|Difficulty:
+|2+|Medium
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
, 4. A+|process+|can+|be+|effective+|without+|being+|efficient.
TRUE
Often,+|maximizing+|effectiveness+|and+|efficiency+|at+|the+|same+|time+|creates+|conflict+|between+|the+|two+|goals.+|"Being+|effic
ient"+|at+|the+|customer+|service+|counter+|at+|a+|local+|store+|or+|bank+|means+|using+|the+| fewest+|number+|of+|clerks+|possible+|at
+|the+|counter.+|Being+|effective,+|though,+|means+|minimizing+|the+|amount+|of+|time+|customers+|need+|to+|wait+|in+|line.
AACSB:+|Analytical+|Thi
nking+|Blooms:+|Un
derstand+|Difficulty:
+|2+|Medium
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
5. Operations+|and+|supply+|chain+|management+|is+|defined+|as+|the+|design,+|operation,+|and+|improvement+|of+|the+|syst
ems+|that+|create+|and+|deliver+|the+|firm's+|primary+|products+|and+|services.
TRUE
Operations+|and+|supply+|chain+|management+|is+|defined+|as+|the+|design,+|operation,+|and+|improvement+|of+|the+|systems+|th
at+|create+|and+|deliver+|the+|firm's+|primary+|products+|and+|services.
AACSB:+|Analytical+|Thinking
Blooms:+|Remem
ber+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-01+|Identify+|the+|elements+|of+|operations+|and+|supply+|chain+|management.+|(OSCM)
Topic:+|What+|Is+|Operations+|and+|Supply+|Chain+|Management?
6. The+|term+|"value"+|refers+|to+|the+|relationship+|between+|quality+|and+|the+|price+|paid+|by+|the+|consumer.
TRUE
Related+|to+|efficiency+|and+|effectiveness+|is+|the+|concept+|of+|value,+|which+|can+|be+|metaphorically+|defined+|as+|quality+|divide
d+|by+|price.
AACSB:+|Analytical+|Thinking
Blooms:+|Remem
ber+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
7. Attempting+|to+|balance+|the+|desire+|to+|efficiently+|use+|resources+|while+|providing+|a+|highly+|effective+|service+|may+|creat
e+|conflict+|between+|the+|two+|goals.
TRUE
Often+|maximizing+|effectiveness+|and+|efficiency+|at+|the+|same+|time+|creates+|conflict+|between+|the+|two+|goals.
AACSB:+|Analytical+|Thinking
Blooms:+|Anal
yze+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
+| +| +| +| +| +| +| +|
n Management (17th Edition) by F. Robert Jacobs &
+| +| +| +| +| +| +| +| +|
Richard Chase – Chapters 1–22 –
+| +| +| +| +|
+| Verified Questions with Correct Answers | ISBN: 9
+| +| +| +| +| +| +|
781260238907
, • TABLE OF CONTENTS +| +|
Chapter+|1:+|Introduction
Chapter+|2:+|Strategy
Chapter+|3:+|Design+|of+|Products+|and+|Services
Chapter+|4:+|Projects
Chapter+|5:+|Strategic+|Capacity+|Management
Chapter+|6:+|Learning+|Curves
Chapter+|7:+|Manufacturing+|Processes
Chapter+|8:+|Facility+|Layout
Chapter+|9:+|Service+|Processes
Chapter+|10:+|Waiting+|Line+|Analysis+|and+|Simulation
Chapter+|11:+|Process+|Design+|and+|Analysis
Chapter+|12:+|Quality+|Management
Chapter+|13:+|Statistical+|Quality+|Control
Chapter+|14:+|Lean+|Supply+|Chains
Chapter+|15:+|Logistics+|and+|Distribution+|Management
Chapter+|16:+|Global+|Sourcing+|and+|Procurement
Chapter+|17:+|The+|Internet+|of+|Things+|and+|ERP
Chapter+|18:+|Forecasting
Chapter+|19:+|Sales+|and+|Operations+|Planning
Chapter+|20:+|Inventory+|Management
Chapter+|21:+|Material+|Requirements+|Planning
Chapter+|22:+|Workcenter+|Scheduling
,Chapter 01 +| +|
Efficiency+|means+|doing+|the+|right+|things+|to+|create+|the+|most+|value+|for+|the+|company.
FALSE
Efficiency+|means+|doing+|something+|at+|the+|lowest+|possible+|cost.
1. Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|the+|most+|value+|for+|the+|company.
TRUE
Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|the+|most+|value+|for+|the+|company.
AACSB:+|Analytical+|Thinking
Blooms:+|Remem
ber+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
2. A+|doctor+|completes+|a+|surgical+|procedure+|on+|a+|patient+|without+|error.+|The+|patient+|dies+|anyway.+|In+|operations+|m
anagement+|terms,+|we+|could+|refer+|to+|this+|doctor+|as+|being+|efficient+|but+|not+|effective.
TRUE
Efficiency+|means+|doing+|something+|at+|the+|lowest+|possible+|cost.+|Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|
the+|most+|value.+|The+|doctor+|performed+|the+|surgery+|without+|error.+|Because+|the+|patient+|died,+|no+|value+|was+|created.
AACSB:+|Analytical+|Thinking
Blooms:+|Anal
yze+|Difficulty:+|2+|
Medium
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
3. A+|worker+|can+|be+|efficient+|without+|being+|effective.
TRUE
Efficiency+|means+|doing+|something+|at+|the+|lowest+|possible+|cost.+|Effectiveness+|means+|doing+|the+|right+|things+|to+|create+|t
he+|most+|value.+|These+|are+|different+|things.
AACSB:+|Analytical+|Thi
nking+|Blooms:+|Un
derstand+|Difficulty:
+|2+|Medium
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
, 4. A+|process+|can+|be+|effective+|without+|being+|efficient.
TRUE
Often,+|maximizing+|effectiveness+|and+|efficiency+|at+|the+|same+|time+|creates+|conflict+|between+|the+|two+|goals.+|"Being+|effic
ient"+|at+|the+|customer+|service+|counter+|at+|a+|local+|store+|or+|bank+|means+|using+|the+| fewest+|number+|of+|clerks+|possible+|at
+|the+|counter.+|Being+|effective,+|though,+|means+|minimizing+|the+|amount+|of+|time+|customers+|need+|to+|wait+|in+|line.
AACSB:+|Analytical+|Thi
nking+|Blooms:+|Un
derstand+|Difficulty:
+|2+|Medium
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
5. Operations+|and+|supply+|chain+|management+|is+|defined+|as+|the+|design,+|operation,+|and+|improvement+|of+|the+|syst
ems+|that+|create+|and+|deliver+|the+|firm's+|primary+|products+|and+|services.
TRUE
Operations+|and+|supply+|chain+|management+|is+|defined+|as+|the+|design,+|operation,+|and+|improvement+|of+|the+|systems+|th
at+|create+|and+|deliver+|the+|firm's+|primary+|products+|and+|services.
AACSB:+|Analytical+|Thinking
Blooms:+|Remem
ber+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-01+|Identify+|the+|elements+|of+|operations+|and+|supply+|chain+|management.+|(OSCM)
Topic:+|What+|Is+|Operations+|and+|Supply+|Chain+|Management?
6. The+|term+|"value"+|refers+|to+|the+|relationship+|between+|quality+|and+|the+|price+|paid+|by+|the+|consumer.
TRUE
Related+|to+|efficiency+|and+|effectiveness+|is+|the+|concept+|of+|value,+|which+|can+|be+|metaphorically+|defined+|as+|quality+|divide
d+|by+|price.
AACSB:+|Analytical+|Thinking
Blooms:+|Remem
ber+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
nd+|Value
7. Attempting+|to+|balance+|the+|desire+|to+|efficiently+|use+|resources+|while+|providing+|a+|highly+|effective+|service+|may+|creat
e+|conflict+|between+|the+|two+|goals.
TRUE
Often+|maximizing+|effectiveness+|and+|efficiency+|at+|the+|same+|time+|creates+|conflict+|between+|the+|two+|goals.
AACSB:+|Analytical+|Thinking
Blooms:+|Anal
yze+|Difficulty:+|
1+|Easy
Learning+|Objective:+|01-
04+|Evaluate+|the+|efficiency+|of+|a+|fir
m.+|Topic:+|Efficiency,+|Effectiveness,+|a
