CHAM EXAM STUDY GUIDE QUESTIONS WITH
AUTHENTICALLY CORRECT ANSWERS FOR
SUCCESSFUL TEST PERFORMANCE
HCAHPS - ANSWER: Hospital Consumer Assessment of Healthcare Providers
and Systems (implemented in 2002 to measure patient satisfaction rates of
inpatient hospitalisation)
Patient Rounding - ANSWER post-discharge or post-appt phone calls, to
remain current in real-time about patient satisfaction concerns, and to provide
patients with an opportunity to have questions answered, thus reducing
readmission rates
Key Words at Key Times - ANSWER using words that explain why we do
what we do in language that indicates how it is significant or beneficial for the
patient
Lobby Management - ANSWER
AIDET - ANSWER acknowledge, introduce, duration, explanation, thank you
Consumerism and Satisfaction Surveys - ANSWER
Scripting - ANSWER
Patient engagement/Satisfaction - ANSWER
EMTALA - ANSWER Emergency Medical Treatment and Active Labor Act
preclude unstable patients from being bounced around care settings on grounds
solely of an economic nature
, pre-admission - ANSWER process by which a record for future inpatient
service is initiated. Also "pre-admit."
pre-registration - ANSWER process by which a record for future outpatient
service is initiated.
Financial management systems - ANSWER billing and reimbursement
patient care systems - ANSWER lab, radiology and nursing
administrative systems - ANSWER decision support and quality review
patient check-in - ANSWER process where patient checks in to begin their
registration with the facility
first impression - ANSWER a method of categorizing or clustering people at
the first meeting
patient demographic data - ANSWER verify name at address on each visit
insurance information - ANSWER authenticate and scan upon each visit
insurance verification - ANSWER The process of contacting the patient's
insurance company and receiving notice of coverage of said patient, deductible
status, and co-pay amount.
patient identification - ANSWER verify name and birthdate
biometric technology - ANSWER Use human characteristics (e.g., fingerprints,
retinas, irises, voices, facial patterns) for identification or provision of access to
information or data
patient self-service check-in - ANSWER clip board, electronic tablet, touch
screen self-service kiosk or other software
AUTHENTICALLY CORRECT ANSWERS FOR
SUCCESSFUL TEST PERFORMANCE
HCAHPS - ANSWER: Hospital Consumer Assessment of Healthcare Providers
and Systems (implemented in 2002 to measure patient satisfaction rates of
inpatient hospitalisation)
Patient Rounding - ANSWER post-discharge or post-appt phone calls, to
remain current in real-time about patient satisfaction concerns, and to provide
patients with an opportunity to have questions answered, thus reducing
readmission rates
Key Words at Key Times - ANSWER using words that explain why we do
what we do in language that indicates how it is significant or beneficial for the
patient
Lobby Management - ANSWER
AIDET - ANSWER acknowledge, introduce, duration, explanation, thank you
Consumerism and Satisfaction Surveys - ANSWER
Scripting - ANSWER
Patient engagement/Satisfaction - ANSWER
EMTALA - ANSWER Emergency Medical Treatment and Active Labor Act
preclude unstable patients from being bounced around care settings on grounds
solely of an economic nature
, pre-admission - ANSWER process by which a record for future inpatient
service is initiated. Also "pre-admit."
pre-registration - ANSWER process by which a record for future outpatient
service is initiated.
Financial management systems - ANSWER billing and reimbursement
patient care systems - ANSWER lab, radiology and nursing
administrative systems - ANSWER decision support and quality review
patient check-in - ANSWER process where patient checks in to begin their
registration with the facility
first impression - ANSWER a method of categorizing or clustering people at
the first meeting
patient demographic data - ANSWER verify name at address on each visit
insurance information - ANSWER authenticate and scan upon each visit
insurance verification - ANSWER The process of contacting the patient's
insurance company and receiving notice of coverage of said patient, deductible
status, and co-pay amount.
patient identification - ANSWER verify name and birthdate
biometric technology - ANSWER Use human characteristics (e.g., fingerprints,
retinas, irises, voices, facial patterns) for identification or provision of access to
information or data
patient self-service check-in - ANSWER clip board, electronic tablet, touch
screen self-service kiosk or other software
