Exemplar use only
Unit 5: Supplementary Outcome Appendix U
Date Completed
Please enter the date that you complete this supplementary outcome.
An anxious patient is attending the surgery today
for a routine extraction of an upper right first
molar tooth. Good communication is essential
when dealing with patients of this nature.
1) What methods of verbal and non-verbal
communication can the dental nurse employ to
make the patient at ease?
Non verbal Methods of keeping the patients at ease:
Having open body language showing that youre ready to listen and present for
them, This could be by sitting down at eye level or not crossing arms/leaving arms
Unit 5: Supplementary Outcome Appendix U
Date Completed
Please enter the date that you complete this supplementary outcome.
An anxious patient is attending the surgery today
for a routine extraction of an upper right first
molar tooth. Good communication is essential
when dealing with patients of this nature.
1) What methods of verbal and non-verbal
communication can the dental nurse employ to
make the patient at ease?
Non verbal Methods of keeping the patients at ease:
Having open body language showing that youre ready to listen and present for
them, This could be by sitting down at eye level or not crossing arms/leaving arms
