Business Driven Information Systems
Ch.2 with verified answers already
passed
6 Steps of Decision-Making Process - correct answer ✔✔1. Problem Identification
2. Data Collection
3. Solution Generation
4. Solution Test
5. Solution Selection
6. Solution Implementation
Analytics - correct answer ✔✔the science of fact-based decision making
Operational Level Decision Making - correct answer ✔✔(Structured Decisions/Base)
Employees develop, control, and maintain core business activities required to run the day-to-
day operations
Managerial Level Decision Making - correct answer ✔✔(Semi-Structured Decisions/Middle)
Employees are continuously evaluating company operations to hone the firm's abilities to
identify, adapt to, and leverage change
Strategic Level Decision Making - correct answer ✔✔(Unstructured Decisions/ Peak)
Managers develop overall business strategies, goals, and objectives as part of the companies
strategic plan
, project - correct answer ✔✔a temporary activity a company undertakes to create a unique
product, service, or result
metrics - correct answer ✔✔measurements that evaluate results to determine whether a
project is meeting its goals
Critical Success Factors (CSF) - correct answer ✔✔the crucial steps companies perform to
achieve their goals and objectives and implement their strategies
-Create high-quality products
-retain competitive advantages
-increase customer satisfaction
-hire and retain the best business professionals
Key Performance Indicators (KPI) - correct answer ✔✔the quantifiable metrics a company uses
to evaluate
-Turnover rates of employees
-% of help desk calls answered first min
-number of product returns
-number of new customers
-average customer spending
Market Share - correct answer ✔✔(Common external KPI)
-proportion of the market that the firm captures
-divide firm's sales by total market sales of industry
ROI - correct answer ✔✔Return on investment (common internal KPI)
-indicates earning power of a project
Ch.2 with verified answers already
passed
6 Steps of Decision-Making Process - correct answer ✔✔1. Problem Identification
2. Data Collection
3. Solution Generation
4. Solution Test
5. Solution Selection
6. Solution Implementation
Analytics - correct answer ✔✔the science of fact-based decision making
Operational Level Decision Making - correct answer ✔✔(Structured Decisions/Base)
Employees develop, control, and maintain core business activities required to run the day-to-
day operations
Managerial Level Decision Making - correct answer ✔✔(Semi-Structured Decisions/Middle)
Employees are continuously evaluating company operations to hone the firm's abilities to
identify, adapt to, and leverage change
Strategic Level Decision Making - correct answer ✔✔(Unstructured Decisions/ Peak)
Managers develop overall business strategies, goals, and objectives as part of the companies
strategic plan
, project - correct answer ✔✔a temporary activity a company undertakes to create a unique
product, service, or result
metrics - correct answer ✔✔measurements that evaluate results to determine whether a
project is meeting its goals
Critical Success Factors (CSF) - correct answer ✔✔the crucial steps companies perform to
achieve their goals and objectives and implement their strategies
-Create high-quality products
-retain competitive advantages
-increase customer satisfaction
-hire and retain the best business professionals
Key Performance Indicators (KPI) - correct answer ✔✔the quantifiable metrics a company uses
to evaluate
-Turnover rates of employees
-% of help desk calls answered first min
-number of product returns
-number of new customers
-average customer spending
Market Share - correct answer ✔✔(Common external KPI)
-proportion of the market that the firm captures
-divide firm's sales by total market sales of industry
ROI - correct answer ✔✔Return on investment (common internal KPI)
-indicates earning power of a project
