BUSINESS 100 FINAL EXAM CORRECT
QUESTIONS & ANSWERS(GRADED A+)
Human Resources Management - ANSWER all the activities involved in acquiring,
maintaining, and developing an organization's human resources
Human Resources Planning - ANSWER the development of strategies to meet a firm's
future human resources needs
Replacement Chart - ANSWER a list of key personnel and their possible replacements
within a firm
Skills Inventory - ANSWER a computerized data bank containing information on the
skills and experience of all present employees
Cultural workplace diversity - ANSWER differences among people in a workforce owing
to race, ethnicity, and gender
job analysis - ANSWER a systematic procedure for studying jobs to determine their
various elements and requirements
job description - ANSWER a list of the elements that make up a particular job
job specification - ANSWER a list of the qualifications required to perform a particular
job
recruiting - ANSWER the process of attracting qualified job applicants
external recruiting - ANSWER the attempt to attract job applicants from outside an
organization
internal recruiting - ANSWER considering present employees as applicants for available
positions
selection - ANSWER the process of gathering information about applicants for a
position and then using that information to choose the most appropriate applicant
orientation - ANSWER the process of acquainting new employees with an organization
compensation - ANSWER the payment employees receive in return for their labor
compensation system - ANSWER the policies and strategies that determine employee
compensation
, wage survey - ANSWER a collection of data on prevailing wage rates within an industry
or a geographic area
job evaluation - ANSWER the process of determining the relative worth of the various
jobs within a firm
need - ANSWER a personal requirement
Maslow's hierarchy of needs - ANSWER a sequence of human needs in the order of
their importance
physiological needs - ANSWER the things we require for survival
safety needs - ANSWER the things we require for physical and emotional security
social needs - ANSWER the human requirements for love and affection and a sense of
belonging
esteem needs - ANSWER our need for respect, recognition, and a sense of our own
accomplishment and worth
self-actualization needs - ANSWER the need to grow and develop and to become all
that we are capable of being
motivational-hygiene theory - ANSWER the idea that satisfaction and dissatisfaction are
separate and distinct dimensions
motivation factors - ANSWER job factors that increase motivation, although their
absence does not necessarily result in dissatisfaction
hygiene factors - ANSWER job factors that reduce dissatisfaction when present to an
acceptable degree but that do not necessarily result in high levels of motivation
Theory X - ANSWER assumes that workers are basically lazy, error-prone, and
extrinsically motivated by money and, thus, should be directed from above.
Theory Y - ANSWER assumes that, given challenge and freedom, workers are
motivated to achieve self-esteem and to demonstrate their competence and creativity.
Theory Z - ANSWER A management philosophy that stresses employee participation in
all aspects of company decision making
Reinforcement theory - ANSWER a theory of motivation based on the premise that
rewarded behavior is likely to be repeated, whereas punished behavior is less likely to
recur
QUESTIONS & ANSWERS(GRADED A+)
Human Resources Management - ANSWER all the activities involved in acquiring,
maintaining, and developing an organization's human resources
Human Resources Planning - ANSWER the development of strategies to meet a firm's
future human resources needs
Replacement Chart - ANSWER a list of key personnel and their possible replacements
within a firm
Skills Inventory - ANSWER a computerized data bank containing information on the
skills and experience of all present employees
Cultural workplace diversity - ANSWER differences among people in a workforce owing
to race, ethnicity, and gender
job analysis - ANSWER a systematic procedure for studying jobs to determine their
various elements and requirements
job description - ANSWER a list of the elements that make up a particular job
job specification - ANSWER a list of the qualifications required to perform a particular
job
recruiting - ANSWER the process of attracting qualified job applicants
external recruiting - ANSWER the attempt to attract job applicants from outside an
organization
internal recruiting - ANSWER considering present employees as applicants for available
positions
selection - ANSWER the process of gathering information about applicants for a
position and then using that information to choose the most appropriate applicant
orientation - ANSWER the process of acquainting new employees with an organization
compensation - ANSWER the payment employees receive in return for their labor
compensation system - ANSWER the policies and strategies that determine employee
compensation
, wage survey - ANSWER a collection of data on prevailing wage rates within an industry
or a geographic area
job evaluation - ANSWER the process of determining the relative worth of the various
jobs within a firm
need - ANSWER a personal requirement
Maslow's hierarchy of needs - ANSWER a sequence of human needs in the order of
their importance
physiological needs - ANSWER the things we require for survival
safety needs - ANSWER the things we require for physical and emotional security
social needs - ANSWER the human requirements for love and affection and a sense of
belonging
esteem needs - ANSWER our need for respect, recognition, and a sense of our own
accomplishment and worth
self-actualization needs - ANSWER the need to grow and develop and to become all
that we are capable of being
motivational-hygiene theory - ANSWER the idea that satisfaction and dissatisfaction are
separate and distinct dimensions
motivation factors - ANSWER job factors that increase motivation, although their
absence does not necessarily result in dissatisfaction
hygiene factors - ANSWER job factors that reduce dissatisfaction when present to an
acceptable degree but that do not necessarily result in high levels of motivation
Theory X - ANSWER assumes that workers are basically lazy, error-prone, and
extrinsically motivated by money and, thus, should be directed from above.
Theory Y - ANSWER assumes that, given challenge and freedom, workers are
motivated to achieve self-esteem and to demonstrate their competence and creativity.
Theory Z - ANSWER A management philosophy that stresses employee participation in
all aspects of company decision making
Reinforcement theory - ANSWER a theory of motivation based on the premise that
rewarded behavior is likely to be repeated, whereas punished behavior is less likely to
recur
