©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
WGU C215 Exam Questions and Answers
100% Pass
Which of the following descriptions are applicable to the role that information systems play in
total quality management across the organization? Choose three answers - ANS They
provide the organization with accurate information, can promptly implement technological
changes, flexible
Which quality guru contribution to TQM can provide insight and guidance to reduce variation
and further convey management's need to be responsible for quality? - ANS Implement
Deming's 14 points to quality improvement
An inventory management team has analyzed quality problems within the organization. The
team developed a chart based upon the causes and ranked them in descending order based
upon the percentage of deficiencies. What quality control tool did the inventory management
team used? - ANS Pareto analysis
The definition of quality depends on the point of view of the people defining it. Which of the
following definitions of quality is a subjective viewpoint of quality? - ANS Psychological
criteria
Which diagram can be used to show causes of a specific event? - ANS Fishbone
Which continuous improvement method does Process Capability Index (Cpk) measure? -
ANS What a process is capable of and how long it will take to conclude
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
What is a primary goal of the international organization for standardization (ISO)? - ANS To
provide manufacturing standards for companies across a global setting
Caldwell Company has decided to improve the quality of their product. Based on a customer
survey they learned that the customers value friendliness of the employees and responsiveness
to their needs as the most important characteristics of the product. Caldwell Company is
probably an example of what type of an organization? - ANS service
Burns Industries had to recall 1,200 product units from their warehouse because of a problem
in the production process and the high possibility of defects. What type of quality control costs
is Burns incurring? - ANS internal failure costs
Globex company has applied for the Malcolm Baldrige National Quality Award (MBNQA). The
Baldrige examiners want to know how the company orders products from its suppliers. They
are asking the following questions: What departments are involved? How do they interact?
How is product quality controlled? What MBNQA category is being evaluated by the examiners?
- ANS process management
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process? - ANS Enhance competition; understand consumer
preferences; maintain communication with operations
What are two important aspects of Six Sigma? - ANS technical tools and people involvement
Fang and Bone is implementing Six Sigma to improve the quality of customer service.
Information about current processes was already collected and Fang and Bone are trying to
recognize the main causes of the customer service problem. What step of the DMAIC plan is the
company currently at? - ANS analyze
Burns Industries wants to know information about the diameter of tires they produce. A sample
of 100 tires was taken and the diameters were measured. Based on the sample the average
diameter and the range were calculated. Which category of statistical process control was used
by Burns Industries? - ANS descriptive statistics
2
WGU C215 Exam Questions and Answers
100% Pass
Which of the following descriptions are applicable to the role that information systems play in
total quality management across the organization? Choose three answers - ANS They
provide the organization with accurate information, can promptly implement technological
changes, flexible
Which quality guru contribution to TQM can provide insight and guidance to reduce variation
and further convey management's need to be responsible for quality? - ANS Implement
Deming's 14 points to quality improvement
An inventory management team has analyzed quality problems within the organization. The
team developed a chart based upon the causes and ranked them in descending order based
upon the percentage of deficiencies. What quality control tool did the inventory management
team used? - ANS Pareto analysis
The definition of quality depends on the point of view of the people defining it. Which of the
following definitions of quality is a subjective viewpoint of quality? - ANS Psychological
criteria
Which diagram can be used to show causes of a specific event? - ANS Fishbone
Which continuous improvement method does Process Capability Index (Cpk) measure? -
ANS What a process is capable of and how long it will take to conclude
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
What is a primary goal of the international organization for standardization (ISO)? - ANS To
provide manufacturing standards for companies across a global setting
Caldwell Company has decided to improve the quality of their product. Based on a customer
survey they learned that the customers value friendliness of the employees and responsiveness
to their needs as the most important characteristics of the product. Caldwell Company is
probably an example of what type of an organization? - ANS service
Burns Industries had to recall 1,200 product units from their warehouse because of a problem
in the production process and the high possibility of defects. What type of quality control costs
is Burns incurring? - ANS internal failure costs
Globex company has applied for the Malcolm Baldrige National Quality Award (MBNQA). The
Baldrige examiners want to know how the company orders products from its suppliers. They
are asking the following questions: What departments are involved? How do they interact?
How is product quality controlled? What MBNQA category is being evaluated by the examiners?
- ANS process management
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process? - ANS Enhance competition; understand consumer
preferences; maintain communication with operations
What are two important aspects of Six Sigma? - ANS technical tools and people involvement
Fang and Bone is implementing Six Sigma to improve the quality of customer service.
Information about current processes was already collected and Fang and Bone are trying to
recognize the main causes of the customer service problem. What step of the DMAIC plan is the
company currently at? - ANS analyze
Burns Industries wants to know information about the diameter of tires they produce. A sample
of 100 tires was taken and the diameters were measured. Based on the sample the average
diameter and the range were calculated. Which category of statistical process control was used
by Burns Industries? - ANS descriptive statistics
2
