©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
WGU C215 Operations Management PVDC
Exam Questions and Answers 100% Pass
Which definition is used for quality evaluates how well a product performs its intended
function? - ANS Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - ANS 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - ANS ISO 9000
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the number
of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
ANS checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - ANS Control Chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? - ANS Enhance competition; understand consumer
preferences; maintain communication with operations
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
What is the common theme in total quality management (TQM) across all functions in an
organization? - ANS To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - ANS mean
What do assignable causes of variation indicate? - ANS Out-of control signals were ground in
the process
Which continuous improvement method does Cpk measure? - ANS How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANS people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times? - ANS Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - ANS Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - ANS Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? - ANS capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
ANS Capacity utilization
2
WGU C215 Operations Management PVDC
Exam Questions and Answers 100% Pass
Which definition is used for quality evaluates how well a product performs its intended
function? - ANS Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - ANS 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - ANS ISO 9000
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the number
of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
ANS checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - ANS Control Chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? - ANS Enhance competition; understand consumer
preferences; maintain communication with operations
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
What is the common theme in total quality management (TQM) across all functions in an
organization? - ANS To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - ANS mean
What do assignable causes of variation indicate? - ANS Out-of control signals were ground in
the process
Which continuous improvement method does Cpk measure? - ANS How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANS people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times? - ANS Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - ANS Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - ANS Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? - ANS capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
ANS Capacity utilization
2
