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WGU C215 Study Guide Exam Questions
and Answers 100% Pass
Total Quality Management (TQM) Philosophy - ANS 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANS Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities. Uses both the process variability and the
process specifications to determine whether the process is "capable."
Six Sigma - ANS A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification limit)
in any process - from manufacturing to transactional and from product to service.
Design Capacity - ANS The theoretical maximum output of a system in a given period under
ideal conditions.
Effective Capacity - ANS The capacity a firm expects to achieve given its current operating
constraints.
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Location Analysis - ANS proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
Line Processes - ANS A type of process used to produce a large volume of a standardized
product.
Batch Processes - ANS A type of process used to produce a small quantity of products in
groups or batches based on customer orders or specifications.
Project Processes - ANS A type of process used to make a one-at-a-time product exactly to
customer specifications.
Continuous Processes - ANS A type of process that operates continually to produce a high
volume of a fully standardized product.
Bottleneck - ANS Longest task in the process.
Flexible Manufacturing System (FMS) - ANS A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ANS A technique for monitoring the flow of jobs between work
centers.
Value-Added - ANS The net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - ANS Layouts that combine characteristics of process and product layouts.
2
WGU C215 Study Guide Exam Questions
and Answers 100% Pass
Total Quality Management (TQM) Philosophy - ANS 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANS Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities. Uses both the process variability and the
process specifications to determine whether the process is "capable."
Six Sigma - ANS A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification limit)
in any process - from manufacturing to transactional and from product to service.
Design Capacity - ANS The theoretical maximum output of a system in a given period under
ideal conditions.
Effective Capacity - ANS The capacity a firm expects to achieve given its current operating
constraints.
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Location Analysis - ANS proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
Line Processes - ANS A type of process used to produce a large volume of a standardized
product.
Batch Processes - ANS A type of process used to produce a small quantity of products in
groups or batches based on customer orders or specifications.
Project Processes - ANS A type of process used to make a one-at-a-time product exactly to
customer specifications.
Continuous Processes - ANS A type of process that operates continually to produce a high
volume of a fully standardized product.
Bottleneck - ANS Longest task in the process.
Flexible Manufacturing System (FMS) - ANS A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ANS A technique for monitoring the flow of jobs between work
centers.
Value-Added - ANS The net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - ANS Layouts that combine characteristics of process and product layouts.
2
