) Pharmacology | Questions and
Verified Answers | 100% Correct | Grade A - Fortis
Question:
A patient just received a diagnosis of cancer. Which statement by the nurse demonstrates empathy?
a. "Tomorrow will be better."
b. "This must be hard news to hear."
c. "What's your biggest fear about this diagnosis?"
d. "I believe you can overcome this because I've seen how strong you are."
Answer:
B - Empathy is the ability to understand and accept another person's reality.
Question:
When making rounds, the nurse finds a patient who is not able to sleep because of surgery in the morning.
Which therapeutic response is most appropriate?
a. "It will be okay. Your surgeon will talk to you in the morning."
b. "Why can't you sleep? You have the best surgeon in the hospital."
c. "Don't worry. The surgeon ordered a sleeping pill to help you sleep."
d. "It must be difficult not to know what the surgeon will find. What can I do to help?"
Answer:
D - Therapeutic communication are responses that encourage the expression of feelings and ideas and
convey acceptance and respect.
Question:
How can the nurse best identify that a client needs clarification with discharge information?
a. Ask the client's significant other if the discharge instructions seem clear.
,b. Provide the client with written discharge instructions.
c. Talk to the client about discharge instructions while PT is in the room.
d. Watch for nonverbal clues that indicate the client might have misunderstood the discharge instructions.
Answer:
D - You determine the need for clarification by watching the listener for nonverbal cues that suggest
confusion or misunderstanding.
Question:
Which of the following indicates the nurse is actively listening to her client? Choose all that apply.
a. The nurse focuses in on the clients verbal and nonverbal cues.
b. The nurse communicates a sense of being relaxed.
c. The nurse crosses her arms while talking to the client.
d. The nurse leans forward towards the patient.
Answer:
A, B, D - Active listening means to be attentive to what the client is saying both verbally and nonverbally.
Question:
Which of the following statements represents the nurse using the technique: clarifying?
a. "Your Chest X-ray shows that you have pneumonia."
b. "I can understand your concern about being the caretaker for your Mother."
c. "I heard you are having difficulty getting to your PCP appointments on time."
d. "When you said you were sicker than usual, what did you mean?"
Answer:
D - Clarifying is when the nurse checks whether understanding is accurate by restating an unclear
message to clarify the sender's meaning, or by asking the other person to restate the message, explain
further, or give an example of what the person means.
Question:
,A patient is aphasic, and the nurse notices that the patient's hands shake intermittently. Which nursing
action is most appropriate to facilitate communication?
a. Use a picture board.
b. Use pen and paper.
c. Use an interpreter.
d. Use a hearing aid.
A - Using a pen and paper can be frustrating for a nonverbal (aphasic) patient whose handwriting is
shaky; the nurse can revise the care plan to include use of a picture board instead. An interpreter is used
for a patient who speaks and foreign language. A hearing aid is used for the hard of hearing, not for an
aphasic patient.
Question:
The patient is facing emergency cardiac surgery. Prior to surgery, the pre-op nurse begins talking to the
patient about smoking cessation. The nurse manager overhears the conversation and understands that the
nurse is making which error?
a. Denotative meaning.
b. Pacing.
c. Intonation.
d. Timing and relevance.
Answer:
D - Discussing smoking cessation immediately before a patient is having emergency surgery is an error in
timing and relevance. The client is not likely to pay attention or comprehend.
Question:
The nurse asks a patient where the pain is, and the patient responds by pointing to the area of pain. Which
form of communication did the patient use?
a. Verbal
b. Nonverbal
c. Intonation
d. Vocabulary
Answer:
, B - Nonverbal communication includes the five senses and everything that does no involve the spoken or
written word.
Question:
A nurse works with a patient using therapeutic communication and the phases of the therapeutic
relationship. Place the nurse's statements in order according to these phases.
a. The nurse states, "Let's work on learning injection techniques."
b. The nurse is mindful of his/her own biases and knowledge in working with the patient with B12
deficiency.
c. The nurse summarizes progress made during the nursing relationship.
d. After providing introductions, the nurse defines the scope and purpose of the nurse-patient relationship.
Answer:
B, D, A, C - Therapeutic communication techniques are specific responses that encourage the expression
of feelings and ideas and convey acceptance and respect. These techniques apply in a variety of different
situations.
Question:
A patient says, "You are the worst nurse I have ever had." Which response by the nurse is most assertive?
a. "I think you have had a hard day."
b. "I feel uncomfortable hearing that statement."
c. "I don't think you should say things like that. It is not right."
d. "I have been checking on you regularly. How can you say that?"
Answer:
B - Assertive responses contain "I" messages such as "I want," "I need," "I think," or "I feel". While all of
these start with "I," the only one that is the most assertive is "I feel uncomfortable hearing that statement."
An assertive nurse communicates self-assurance; communicates feelings; takes responsibility for choices;
and is respectful of others' feelings, ideas, and choices. "I think you've had a hard day" is not addressing
the problem. Arguing ("How can you say that?") is not assertive or therapeutic. Showing disapproval
(using words like 'right' is not assertive or therapeutic.