BIGGBY TEST QUESTIONS &
ANSWERS!!
P of PERC - ANSWERPerception by customers that we respect their time and move
them as quickly as possible.
E of PERC - ANSWEREvery customer leaves the store in a better store than when
the customer arrived
R of PERC - ANSWERRecognize each customer as an individual
C of PERC - ANSWERConsistently produce a high quality beverage
To which letter of PERC does this relate? Greet customers within three steps of the
door. - ANSWERP
To which letter of PERC does this relate? Make suggestions to new customers who
need help figuring out what to order. - ANSWERR
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch
of foam. - ANSWERC
To which letter of PERC does this relate? Thank customers for their patience when it
gets busy and the line slows down. - ANSWERP
To which letter of PERC does this relate? Keep the lobby and restrooms clean by
running laps every fifteen minutes. - ANSWERE
To which letter of PERC does this relate? Follow up with a customer on a
conversation from the previous visit. - ANSWERR
To which letter of PERC does this relate? Engage customers with energy,
excitement, and enthusiasm. - ANSWERE
To which letter of PERC does this relate? Learn customers' names, drinks, and
stories - ANSWERR
Indicate whether the statement about the flavored airpots are marked to prevent
mixing are true or false. The top of the "stem" that is placed inside of the airpot is
marked with red tape. - ANSWERTRUE
Indicate whether the statement about the flavored airpots are marked to prevent
mixing are true or false. The handle of the airpot is marked with red tape. -
ANSWERFALSE
ANSWERS!!
P of PERC - ANSWERPerception by customers that we respect their time and move
them as quickly as possible.
E of PERC - ANSWEREvery customer leaves the store in a better store than when
the customer arrived
R of PERC - ANSWERRecognize each customer as an individual
C of PERC - ANSWERConsistently produce a high quality beverage
To which letter of PERC does this relate? Greet customers within three steps of the
door. - ANSWERP
To which letter of PERC does this relate? Make suggestions to new customers who
need help figuring out what to order. - ANSWERR
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch
of foam. - ANSWERC
To which letter of PERC does this relate? Thank customers for their patience when it
gets busy and the line slows down. - ANSWERP
To which letter of PERC does this relate? Keep the lobby and restrooms clean by
running laps every fifteen minutes. - ANSWERE
To which letter of PERC does this relate? Follow up with a customer on a
conversation from the previous visit. - ANSWERR
To which letter of PERC does this relate? Engage customers with energy,
excitement, and enthusiasm. - ANSWERE
To which letter of PERC does this relate? Learn customers' names, drinks, and
stories - ANSWERR
Indicate whether the statement about the flavored airpots are marked to prevent
mixing are true or false. The top of the "stem" that is placed inside of the airpot is
marked with red tape. - ANSWERTRUE
Indicate whether the statement about the flavored airpots are marked to prevent
mixing are true or false. The handle of the airpot is marked with red tape. -
ANSWERFALSE
