BIGGBY CORRECT QUESTIONS &
ANSWERS(RATED A+)
Perc - ANSWERPerception by customers that we respect their time and move them
as quickly as possible.
Every customer leaves the store in a better mood then when the customer arrived.
Recognize each customer as an individual.
Consistently produce high quality beverages.
Our mission - ANSWERCreate one new biggby coffee fanatic per day per store who
will actively promote us to others
Cultural value - ANSWERBe happy
Have fun
Make friends
Love people
Drink great coffee
Danger zone - ANSWER40-135 degrees
Two species of coffee plants - ANSWERArabica and Robusta
All of our coffees are roasted - ANSWERMedium, medium-dark, dark
Our coffee is roasted how often - ANSWEREvery week
Fair trade coffee - ANSWEREnsures that family farmers organized as co-operatives
receive a fair price.
French roast, Rwanda, and Black and Tan
Organic coffee - ANSWERGrown without the use of harmful pesticides or herbicides.
French roast, Black and Tan, and Costa Rican
Flavored coffee - ANSWERCreme brulee, hazelnut cream, and Michigan cherry
Decaf coffee - ANSWERBiggbys best, French roast, and hazelnut cream
Coffees biggest enemy - ANSWERAir and moisture
Fermentation of Green tea - ANSWERNot fermented
Green tea offerings - ANSWERChinese flower, organic green
Fermentation of Oolong tea - ANSWERpartially withered and fermented
Oolong tea offerings - ANSWERPomegranate Oolong
, Fermentation of Black tea - ANSWERfully fermented
Black tea offerings - ANSWEREnglish Breakfast
3 coffees available every day - ANSWER1st airpot: biggby best
2nd airpot: french roast
And espresso via shots
3rd airpot rotation - ANSWERBlack and Tan
Costa Rica
Mocha Java
Rwanda
4th airpot - ANSWERVarietal decaf
5th airpot rotation - ANSWERCreme brulee
Hazelnut cream
Michigan cherry
If an adult wanted a Magic Milk, it would e referred to as - ANSWERan Iced Steamer
Magic Milk Procedure - ANSWERAdd 2/3 cup of ice- to the line
8oz-1 pump thick, 2 pumps thin
16oz- 2 pumps thick, 4 pumps thin
With coffee in the drive through what do you ask... - ANSWERHow many cream and
sugar would you like?
FIFO - ANSWERFirst in. First out. Place new products behind existing products.
Shotpuller priorities - ANSWER1. Pull shots and set up drinks
2. Brew coffee
3. Run laps/ Maintain facility
Frozen Latte Procedure - ANSWERMeasure a heaping cup of ice and pour into
blender
Add tenacious tonic- 4, 5, 6
Add appropraite syrup
Add espresso-2,2,3
Blend
Creme Freeze - ANSWERfrozen non-coffee drinks
Level cup of ice
Tenacious tonic-4,5,6
Add syrup, fruit, and liquid base-4,5,6
True or False:
A single tea plant can produce white, green, oolong, or black tea. - ANSWERTrue
Scented tea is dried with - ANSWERfruits, flowers, or spices
ANSWERS(RATED A+)
Perc - ANSWERPerception by customers that we respect their time and move them
as quickly as possible.
Every customer leaves the store in a better mood then when the customer arrived.
Recognize each customer as an individual.
Consistently produce high quality beverages.
Our mission - ANSWERCreate one new biggby coffee fanatic per day per store who
will actively promote us to others
Cultural value - ANSWERBe happy
Have fun
Make friends
Love people
Drink great coffee
Danger zone - ANSWER40-135 degrees
Two species of coffee plants - ANSWERArabica and Robusta
All of our coffees are roasted - ANSWERMedium, medium-dark, dark
Our coffee is roasted how often - ANSWEREvery week
Fair trade coffee - ANSWEREnsures that family farmers organized as co-operatives
receive a fair price.
French roast, Rwanda, and Black and Tan
Organic coffee - ANSWERGrown without the use of harmful pesticides or herbicides.
French roast, Black and Tan, and Costa Rican
Flavored coffee - ANSWERCreme brulee, hazelnut cream, and Michigan cherry
Decaf coffee - ANSWERBiggbys best, French roast, and hazelnut cream
Coffees biggest enemy - ANSWERAir and moisture
Fermentation of Green tea - ANSWERNot fermented
Green tea offerings - ANSWERChinese flower, organic green
Fermentation of Oolong tea - ANSWERpartially withered and fermented
Oolong tea offerings - ANSWERPomegranate Oolong
, Fermentation of Black tea - ANSWERfully fermented
Black tea offerings - ANSWEREnglish Breakfast
3 coffees available every day - ANSWER1st airpot: biggby best
2nd airpot: french roast
And espresso via shots
3rd airpot rotation - ANSWERBlack and Tan
Costa Rica
Mocha Java
Rwanda
4th airpot - ANSWERVarietal decaf
5th airpot rotation - ANSWERCreme brulee
Hazelnut cream
Michigan cherry
If an adult wanted a Magic Milk, it would e referred to as - ANSWERan Iced Steamer
Magic Milk Procedure - ANSWERAdd 2/3 cup of ice- to the line
8oz-1 pump thick, 2 pumps thin
16oz- 2 pumps thick, 4 pumps thin
With coffee in the drive through what do you ask... - ANSWERHow many cream and
sugar would you like?
FIFO - ANSWERFirst in. First out. Place new products behind existing products.
Shotpuller priorities - ANSWER1. Pull shots and set up drinks
2. Brew coffee
3. Run laps/ Maintain facility
Frozen Latte Procedure - ANSWERMeasure a heaping cup of ice and pour into
blender
Add tenacious tonic- 4, 5, 6
Add appropraite syrup
Add espresso-2,2,3
Blend
Creme Freeze - ANSWERfrozen non-coffee drinks
Level cup of ice
Tenacious tonic-4,5,6
Add syrup, fruit, and liquid base-4,5,6
True or False:
A single tea plant can produce white, green, oolong, or black tea. - ANSWERTrue
Scented tea is dried with - ANSWERfruits, flowers, or spices
