Test Bank for
d e s a Introduction
d e s a d e s a d e s a to d e s a Information d e s a Systems, 1
Fourth Canadian
Introduction To Information Systems 4th Canadian Ed By
desa desa desa desa desa desa desa desa
Rainer - Test Bank
desa desa desa desa
,Case 2
Case Appendix des a
Case d e s a Distribution d e s a and d e s a Index
The following
d e s a provides a list of the cases provided
d e s a in this Appendix,
d e s a and
d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a
the
d e s a Chapters or
d e s a Technology Guides to which the
d e s acase pertains.
d e s a Use these desa d e s a d e s a d e s a d e s a d e s a d e s a d e s a
cases
d e s a as assignments, midterm
d e s a questions
d e s aor final examination questions. d e s a d e s a d e s a d e s a d e s a desa
The Case Appendix contains the entire case with references
d e s a d e s a to the chapters or
d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a
technology guides to which they
d e s a pertain.
d e s a You will find a
d e s a suggested
d e s a solutions desa d e s a d e s a d e s a d e s a d e s a d e s a d e s a
below.
d e s a
Case d e s a Title 1 2 3 4 5 6 7 8 9 10 11 12 13 TG TG TG TG TG5
1
desa 2 desa 3
desa 4
desa
BestPay x X X X
Camelot d e s a Industries X X X
East d e s a General d e s a Hospital X
Globoha d e s a Company X
Internal Audit Summer desa desa x X X
Job
desa
x
Lovely Hands d e s a X X X X
Company
d e s a
Men d e s a R d e s a US X
,Test Bank for
d e s aIntroduction
d e s a d e s a d e s a to d e s a Information d e s a Systems, 3
Fourth Canadian
Note that d e s a d e s a these cases have questions that apply
d e s a d e s a d e s a d e s a d e s a d e s a to multiple chapters. Suggested
d e s a d e s a d e s a
solutions
d e s a d e s a are provided below. Cases
d e s a are
d e s alisted desa d e s a d e s a d e s a below alphabetically
d e s a by case d e s a d e s a
name.
d e s a
, Case 4
BestPay
BestPay Inc. is an
d e s aonline service provider
d e s a of payroll
d e s a processing in
d e s aWinnipeg, d e s a d e s a d e s a d e s a d e s a d e s a d e s a
Manitoba,
d e s a with over 125,000 customers.
d e s a A review of the
d e s a web site reveals
d e s a desa d e s a d e s a d e s a d e s a d e s a d e s a d e s a
that
d e s a the organization
d e s a is full service:
d e s a you can purchase payroll software, or
d e s a d e s a d e s a d e s a d e s a d e s a d e s a desa d e s a
access
d e s a systems online. BestPay
d e s a provides payroll, human
d e s a resources, retirement d e s a d e s a d e s a d e s a d e s a d e s a
planning
d e s a and tax services. d e s a d e s a desa
Employees can even log on and use the systems as an internet-based
d e s a d e s a d e s a time clock.
d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a
Required:
A) For each of the five strategies for competitive advantage, describe the
d e s a d e s a d es a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a strategy,
and explain how BestPay could
d e s a d e s a implement the strategy.
d e s a (10 marks, d e s a desa d e s a d e s a d e s a d e s a d e s a d e s a 20
minutes)
d e s a
Suggested Solution: Chapter 2, Competitive Advantages and Strategic
desa desa d es a desa d e s a d e s a desa
Information Systems
d e s a Level: Medium desa d e s a d e s a
Strategy for d e s a d e s a Competitive
How BestPay could implement the
d e s a Advantage d e s a - d e s a d e s a d e s a d e s a
description
d e s a strategy -- d e s a d e s a d e s a
lots of possible examples – some d e s a d e s a d e s a d e s a d e s a
are shown below d e s a d e s a desa
Cost leadership strategy - Produce products
desa desa Use IT where possible
d es a to
desa offer desa d e s a d e s a d e s a d e s a d e s a
and/or services
desa atdesa the lowest cost in
d e s a products and services,
d e s a to continue to
d e s a d e s a d e s a d e s a d e s a desa d e s a d e s a d e s a
the
d e s a industry d e s a provide full and excellent service to d e s a d e s a d e s a d e s a desa d e s a
customers with both time and cost d e s a d e s a d e s a d e s a d e s a d e s a
efficiency
Differentiation strategy - Offer different
d e s a Offer all the company‟s systems to customers by
d e s a d e s a d e s a desa desa desa desa desa desa desa
products, services, or product features than
d e s a desa cloud computing. Emphasize not only the
desa desa desa desa d e s a desa desa desa desa desa
your competitors
desa desa cost effectiveness of pay-per-use, but also desa desa d e s a desa desa desa
the flexibility of use anywhere, anytime desa desa d e s a desa desa d e s a
capability to meet the needs of busy, desa d e s a desa desa d e s a d e s a d e s a
dispersed or mobile clients. d e s a d e s a d e s a d e s a
Innovation strategy - Introduce
d e s a new In addition
d e s ato the above example
d e s a for d e s a d e s a d e s a d e s a d e s a d e s a d e s a
products
d e s a and services, add new features
d e s a Differentiation, offer
desa additional,
desa cloud- desa desa d e s a desa d e s a d e s a
to existing products and services,
desa desa or
desa based HR services
desa such as self-
desa serve d e s a d e s a d e s a d e s a d e s a desa d e s a
develop
d e s a new ways to produce
d e s a them employee
d e s a benefits systems,
d e s a HR d e s a d e s a d e s a d e s a d e s a d e s a
records storage and other IT systems. d e s a desa d e s a d e s a d e s a d e s a
Bestpay could also make their d e s a d e s a d e s a desa d e s a
Cloud based services available to d e s a d e s a d e s a d e s a d e s a
businesses and organizations of all desa d e s a d e s a d e s a d e s a
sizes. d e s a
Operational effectiveness strategy d e s a - BestPay could make use of CRM
d e s a d e s a d e s a d e s a d e s a d e s a d e s a
Improve the manner
d e s a in which
d e s a a desa systems to help them better manage
d e s a d e s a d e s a d e s a desa d e s a desa d e s a d e s a
firm
d e s a executes its internal business
d e s a customer accounts, deal with customer
d e s a desa desa d e s a d e s a d e s a d e s a desa
processes
d e s a so that it performs
d e s a inquiries
d e s a and problems
d e s a d e s a d e s a d e s a d e s a
these activities
d e s a more
desa effectively than d e s a d e s a d e s a
its
d e s a rivals d e s a
Customer orientation strategy - Concentrate
desa Refer to examples for Operational Effectiveness,
desa desa desa desa desa desa desa desa
on making
desa desa customers happy d e s a Differentiation and Innovation
d e s a strategies desa d e s a d e s a d e s a
d e s a Introduction
d e s a d e s a d e s a to d e s a Information d e s a Systems, 1
Fourth Canadian
Introduction To Information Systems 4th Canadian Ed By
desa desa desa desa desa desa desa desa
Rainer - Test Bank
desa desa desa desa
,Case 2
Case Appendix des a
Case d e s a Distribution d e s a and d e s a Index
The following
d e s a provides a list of the cases provided
d e s a in this Appendix,
d e s a and
d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a
the
d e s a Chapters or
d e s a Technology Guides to which the
d e s acase pertains.
d e s a Use these desa d e s a d e s a d e s a d e s a d e s a d e s a d e s a
cases
d e s a as assignments, midterm
d e s a questions
d e s aor final examination questions. d e s a d e s a d e s a d e s a d e s a desa
The Case Appendix contains the entire case with references
d e s a d e s a to the chapters or
d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a
technology guides to which they
d e s a pertain.
d e s a You will find a
d e s a suggested
d e s a solutions desa d e s a d e s a d e s a d e s a d e s a d e s a d e s a
below.
d e s a
Case d e s a Title 1 2 3 4 5 6 7 8 9 10 11 12 13 TG TG TG TG TG5
1
desa 2 desa 3
desa 4
desa
BestPay x X X X
Camelot d e s a Industries X X X
East d e s a General d e s a Hospital X
Globoha d e s a Company X
Internal Audit Summer desa desa x X X
Job
desa
x
Lovely Hands d e s a X X X X
Company
d e s a
Men d e s a R d e s a US X
,Test Bank for
d e s aIntroduction
d e s a d e s a d e s a to d e s a Information d e s a Systems, 3
Fourth Canadian
Note that d e s a d e s a these cases have questions that apply
d e s a d e s a d e s a d e s a d e s a d e s a to multiple chapters. Suggested
d e s a d e s a d e s a
solutions
d e s a d e s a are provided below. Cases
d e s a are
d e s alisted desa d e s a d e s a d e s a below alphabetically
d e s a by case d e s a d e s a
name.
d e s a
, Case 4
BestPay
BestPay Inc. is an
d e s aonline service provider
d e s a of payroll
d e s a processing in
d e s aWinnipeg, d e s a d e s a d e s a d e s a d e s a d e s a d e s a
Manitoba,
d e s a with over 125,000 customers.
d e s a A review of the
d e s a web site reveals
d e s a desa d e s a d e s a d e s a d e s a d e s a d e s a d e s a
that
d e s a the organization
d e s a is full service:
d e s a you can purchase payroll software, or
d e s a d e s a d e s a d e s a d e s a d e s a d e s a desa d e s a
access
d e s a systems online. BestPay
d e s a provides payroll, human
d e s a resources, retirement d e s a d e s a d e s a d e s a d e s a d e s a
planning
d e s a and tax services. d e s a d e s a desa
Employees can even log on and use the systems as an internet-based
d e s a d e s a d e s a time clock.
d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a
Required:
A) For each of the five strategies for competitive advantage, describe the
d e s a d e s a d es a d e s a d e s a d e s a d e s a d e s a d e s a d e s a d e s a strategy,
and explain how BestPay could
d e s a d e s a implement the strategy.
d e s a (10 marks, d e s a desa d e s a d e s a d e s a d e s a d e s a d e s a 20
minutes)
d e s a
Suggested Solution: Chapter 2, Competitive Advantages and Strategic
desa desa d es a desa d e s a d e s a desa
Information Systems
d e s a Level: Medium desa d e s a d e s a
Strategy for d e s a d e s a Competitive
How BestPay could implement the
d e s a Advantage d e s a - d e s a d e s a d e s a d e s a
description
d e s a strategy -- d e s a d e s a d e s a
lots of possible examples – some d e s a d e s a d e s a d e s a d e s a
are shown below d e s a d e s a desa
Cost leadership strategy - Produce products
desa desa Use IT where possible
d es a to
desa offer desa d e s a d e s a d e s a d e s a d e s a
and/or services
desa atdesa the lowest cost in
d e s a products and services,
d e s a to continue to
d e s a d e s a d e s a d e s a d e s a desa d e s a d e s a d e s a
the
d e s a industry d e s a provide full and excellent service to d e s a d e s a d e s a d e s a desa d e s a
customers with both time and cost d e s a d e s a d e s a d e s a d e s a d e s a
efficiency
Differentiation strategy - Offer different
d e s a Offer all the company‟s systems to customers by
d e s a d e s a d e s a desa desa desa desa desa desa desa
products, services, or product features than
d e s a desa cloud computing. Emphasize not only the
desa desa desa desa d e s a desa desa desa desa desa
your competitors
desa desa cost effectiveness of pay-per-use, but also desa desa d e s a desa desa desa
the flexibility of use anywhere, anytime desa desa d e s a desa desa d e s a
capability to meet the needs of busy, desa d e s a desa desa d e s a d e s a d e s a
dispersed or mobile clients. d e s a d e s a d e s a d e s a
Innovation strategy - Introduce
d e s a new In addition
d e s ato the above example
d e s a for d e s a d e s a d e s a d e s a d e s a d e s a d e s a
products
d e s a and services, add new features
d e s a Differentiation, offer
desa additional,
desa cloud- desa desa d e s a desa d e s a d e s a
to existing products and services,
desa desa or
desa based HR services
desa such as self-
desa serve d e s a d e s a d e s a d e s a d e s a desa d e s a
develop
d e s a new ways to produce
d e s a them employee
d e s a benefits systems,
d e s a HR d e s a d e s a d e s a d e s a d e s a d e s a
records storage and other IT systems. d e s a desa d e s a d e s a d e s a d e s a
Bestpay could also make their d e s a d e s a d e s a desa d e s a
Cloud based services available to d e s a d e s a d e s a d e s a d e s a
businesses and organizations of all desa d e s a d e s a d e s a d e s a
sizes. d e s a
Operational effectiveness strategy d e s a - BestPay could make use of CRM
d e s a d e s a d e s a d e s a d e s a d e s a d e s a
Improve the manner
d e s a in which
d e s a a desa systems to help them better manage
d e s a d e s a d e s a d e s a desa d e s a desa d e s a d e s a
firm
d e s a executes its internal business
d e s a customer accounts, deal with customer
d e s a desa desa d e s a d e s a d e s a d e s a desa
processes
d e s a so that it performs
d e s a inquiries
d e s a and problems
d e s a d e s a d e s a d e s a d e s a
these activities
d e s a more
desa effectively than d e s a d e s a d e s a
its
d e s a rivals d e s a
Customer orientation strategy - Concentrate
desa Refer to examples for Operational Effectiveness,
desa desa desa desa desa desa desa desa
on making
desa desa customers happy d e s a Differentiation and Innovation
d e s a strategies desa d e s a d e s a d e s a
