IAHSS BASIC OFFICER CERTIFICATION 2025 QUESTIONS VERIFIED ANSWERS

IAHSS BASIC OFFICER CERTIFICATION 2025 QUESTIONS VERIFIED ANSWERS "What are the two types of criminal acts? a. Burglaries and Felonies b. Misdemeanors and Felonies c. Larceny and Misconduct d. Misdemeanors and Larceny - CORRECT ANSWER b. Misdemeanors and Felonies" "Business offices are often measured by: a. Diagnosis-related groups (DRGs) b. The admission process c. Accounts receivable days (A/R days) d. The physician survey - CORRECT ANSWER c. Accounts receivable days (A/R days)" "Which of the following is a security issue for employees of support or ancillary services? a. Well staffed during the day b. Isolated at night c. Mix of certified and non-certified employees d. Located in the center of the facility - CORRECT ANSWER b. Isolated at night" "Standard precautions are a set of precautions that the CDC had called for in order to minimize the risk of infection. Which of the following is NOT covered under standard precautions? a. Blood and body fluids b. Mucous membranes c. Non-intact skin d. Sweat - CORRECT ANSWER d. Sweat" "According to statistics published by the National Association of Security Companies, how many states have NO regulations for security officers? a. Twelve b. Ten c. Five d. Eight - CORRECT ANSWER b. Ten" "Which organization requires the hospital to train forensic staff? a. Occupational Safety and Health Administration (OSHA) b. Environmental Protection Agency (EPA) c. The Joint Commission (TJC) d.National Fire and Protection Association (NFPA) - CORRECT ANSWER c. The Joint Commission (TJC)" "The Joint Commission Environment of Care Standards addresses how many areas? a. Seven b. Six c. Four d. Eight - CORRECT ANSWER a. Seven" "Which of the following is the definition of an interview? a. Questioning a party whom the officer suspects of criminal involvement b. Questioning a party whom the officer has no reason to believe is a suspect c. Questioning a suspect under the circumstances wherein the suspect would feel under the control of the officer d. Questioning family members of a suspect - CORRECT ANSWER b. Questioning a party whom the officer has no reason to believe is a suspect" "Hostage situations have which of the following characteristics? a. Events with no predictable chronology b. People being held against their will c. Release contingent upon demands d. Each of these - CORRECT ANSWER d. Each of these" "What are the two key elements in civil disturbance planning? a. Planning and Preparation b. Planning and Response c. Preparation and Response d. Preparation and Documentation - CORRECT ANSWER a. Planning and Preparation" "How many room sweeps are suggested to properly conduct a bomb search? a. 4 b. 5 c. 6 d. 7 - CORRECT ANSWER a. 4" "Which organization developed a code of ethics for healthcare security? a. International Association for Healthcare Security and Safety (IAHSS) b. National fire and Protection Association (NFPA) c. Federal Emergency Management Agency (FEMA) d. Department of Public Health (DPH) - CORRECT ANSWER a. International Association for Healthcare Security and Safety (IAHSS)" "You cannot effectively patrol a facility unless you are: a. Are looking good b. Are prepared c. Are finished eating d. Have your radio - CORRECT ANSWER b. Are prepared" "Which organization requires the hospital to train forensic staff? a. Occupational Safety and Health Administration (OSHA) b. Environmental Protection Agency (EPA) c. The Joint Commission (TJC) d. National Fire and Protection Association (NFPA) - CORRECT ANSWER The Joint Commission (TJC)" "Who should handle any demonstrator action on public sidewalks or streets? a. Administration b. Security c. Facility personnel d. Local law enforcement - CORRECT ANSWER d. Local law enforcement" "During a disturbance, which of these is a critical action to be taken by the facility? a. Control access and validate all entering the building as necessary b. Lock all doors so no one can leave or enter c. Allow free access to building as if business as usual d. Validate those entering the building only - CORRECT ANSWER a. Control access and validate all entering the building as necessary" "Which of these is an example of an internal event that could affect your medical center? a. Loss of electricity b. Major vehicle accident c. Severe weather d. Wild land fires - CORRECT ANSWER a. Loss of electricity" "Which of these is NOT a community planning partner regarding the healthcare organization's emergency program? a. Health department b. Sheriff's office c. Local fire department d. Local TV station - CORRECT ANSWER d. Local TV station" "Which of these does The Joint Commission deem a critical area of the emergency management plan? a. Communication b. Food c. Mortuary d. Decontamination - CORRECT ANSWER a. Communication" "Which of these are required in exercising the organization's emergency management plan? a. Monthly testing b. Two exercises yearly c. An exercise with actual patients d. An exercise using a medical evacuation helicopter - CORRECT ANSWER b. Two exercises yearly" "Which of these is an operational function of security officers during emergency situations? a. Patient treatment b. Crowd control c. Spokesperson to the media d. Initiation of facility evacuation - CORRECT ANSWER b. Crowd control" "Which of the following categories is NOT part of a bomb threat plan? a. Establishing authority b. Searching for the bomb c. Pretension d. Receiving the threat - CORRECT ANSWER c. Pretension" "What is the most common delivery of a bomb threat? a. Called into the media b. By phone at the facility c. By email at the facility d. Delivered in person to the facility - CORRECT ANSWER b. By phone at the facility" "Which of the following is NOT a question on the Telephone Bomb Threat Checklist? a. What does the bomb look like? b. Where is the bomb? c. What is your name? d. How old are you? - CORRECT ANSWER d. How old are you?" "What is the recommended distance to evacuate in case of a bomb threat? a. Radius of 100 to 200 feet b. Radius of 200 to 300 feet c. Radius of 300 to 600 feet d. Radius of 500 to 1000 feet - CORRECT ANSWER d. Radius of 500 to 1000 feet" "Which of the following is NOT a reason terrorists use suicide bombers? a. Lack of an outfitted army b. Final way to have their views hears c. Most successful way of inflicting damage d. Affects the least people - CORRECT ANSWER d. Affects the least people" "A class A fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Ordinary combustible materials c. Electrical fire d. Grease fire - CORRECT ANSWER b. Ordinary combustible materials (paper, wood, fabric)" "A class C fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Paper fire c. Electrical fire d. Wood fire - CORRECT ANSWER c. Electrical fire" "A class D fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Flammable metals fire c. Electrical fire d. Wood fire - CORRECT ANSWER b. Flammable metals fire" "There are several external organizations that healthcare institutions collaborate with to maintain a safe environment. What is the common mission among them? a. Provide training to healthcare employees b. Continuously promote, improve, and assure health and safety c. Conduct a proactive risk assessment twice a year d. Regulate MRI safety - CORRECT ANSWER b. Continuously promote, improve, and assure health and safety" "Identify the object of the Safety Management Program. a. To improve organizational performance b. To minimize accidents and injuries c. To reduce or control costs for Workers' Compensation d. To assist in compliance documentation e. All of the above - CORRECT ANSWER e. All of the above" "When incidents expand, authority for performance of these functions may need to be delegated: Operations, Planning, Logistics, and Finance/Administration. What are the personnel who perform these four management functions called? a. Deputy staff b. Director staff c. Command staff d. General staff - CORRECT ANSWER d. General staff" "Which of the following is NOT a common type of identity theft? a. Theft of personal items b. Social engineering c. Cyber crime d. False identity - CORRECT ANSWER d. False identity" "Which of the following describes when the criminal uses the victim's personal information to create or open new financial accounts in the victim's name? a. Account hijacking b. Credit card fraud c. Database hacking d. Computer viruses - CORRECT ANSWER a. Account hijacking" "What is the best way to deter identity theft? a. Duplicate information sources b. No photocopying of information c. Preventative education d. Not using credit cards - CORRECT ANSWER c. Preventative education" "What is the number one factor in determining if the security force should be armed with firearms? a. A needs assessment b. The type of weapon c. Which state your facility is in d. How large a staff in the security force - CORRECT ANSWER a. A needs assessment" "Which of the following describes the outer zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Inside the structure d. Footprint of the inside of the structure - CORRECT ANSWER a. Generally, the boundary of the property" "Which of the following describes the basic functions of lock sets? a. Manual, Office, Classroom, Storage, Passage b. Classroom, Electronic, Storage, Privacy, Passage c. Office, Classroom, Storage, Privacy, Passage d. Keyless, Office, Storage, Privacy, Passage - CORRECT ANSWER c. Office, Classroom, Storage, Privacy, Passage" "Which of the following greatly improves the effectiveness of an access control system? a. Signage b. Magnetic locks c. Magnetic swipe cards d. Fences - CORRECT ANSWER a. Signage" "Which of the following describes the middle zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Inside the structure d. Footprint of the inside of the structure - CORRECT ANSWER b. Footprint of the actual structure" "Which of the following describes the inner zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Footprint of the inside of the structure d. Inside the structure that is being protected - CORRECT ANSWER d. Inside the structure that is being protected" "Which of the following is NOT an appropriate response to a disturbance? a. Call for medical, security backup, or police assistance, if required b. Observe or identify the person(s) causing the disturbance, and provide area and crowd control c. Step up to the person(s) d. Notify your supervisor or appropriate facility personnel per policy - CORRECT ANSWER c. Step up to the person(s)" "Which of the following should be protected by bollards? a. Sidewalks b. Curbs c. Hydrants d. Trees - CORRECT ANSWER c. Hydrants" "When placing a person in handcuffs: a. Place cuffs really tight b. Place hands behind the back c. Place hands with palms together d. Do not double lock them - CORRECT ANSWER b. Place hands behind the back" Which of the following is NOT one of the classifications of healthcare organizations discussed in this chapter? (begin chapter 1) - CORRECT ANSWER Individual Healthcare" "Which of the following is NOT a risk issue for healthcare? - CORRECT ANSWER Mostly female staff" "Which of the following is usually at the top of the organizational chart? - CORRECT ANSWER Board of Directors" "Which of the following statements best describes employees? - CORRECT ANSWER All staff directly employed by the facility" "Security uses senior management's endorsement to build what kind of program? - CORRECT ANSWER Strong and effective" "How should friendships and interpersonal relationships between security officers and staff members from other departments be treated? (begin chapter 2) - CORRECT ANSWER Encouraged, but security staff educated about ethics and avoiding favoritism." "Which of the following allows a department to assess its cost effectiveness within an organization? - CORRECT ANSWER Benchmarking" "What should the most primary overriding concern of any security department be? - CORRECT ANSWER The safety and well-being of anyone in the facility." "Which of the following are skills a security professional should have and use at all times? - CORRECT ANSWER All of the above (Good observation skills, good comm skills, tolerance)" "Why are vendors potentially a high security risk to a healthcare facility? - CORRECT ANSWER Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendors' backgrounds." "In the patient and family centered care philosophy, who determines which individuals are part of the patient's family? - CORRECT ANSWER The patient, provided he or she is developmentally mature and competent to do so." "Which of the following is NOT an example of an external customer? (begin chapter 3) - CORRECT ANSWER Employees" "Which of the following does NOT help the security uniform communicate an appropriate message to the public? - CORRECT ANSWER Wearing the uniform shirt untucked." "Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? - CORRECT ANSWER Confidence" "What is the relationship between employees and management sometimes called? - CORRECT ANSWER Employee relations" "Which of the following may union members NOT do during picketing? - CORRECT ANSWER Block entrances to the facility." "The speech pattern related to your tone of voice is considered which form of communication? (begin chapter 4) - CORRECT ANSWER Paraverbal communication" "Which of the following is not a proper technique to use when providing good customer service? - CORRECT ANSWER Looking at your watch every few minutes." "The security department would be an example of what type of team? - CORRECT ANSWER An ongoing or functional team" "To be successful, teams need which of the following? - CORRECT ANSWER All of the above (access to resources, access to people in the know, clearly defined purposes and goals)" "Which of the following is a challenge to teamwork? - CORRECT ANSWER Purpose" "Which of the following is NOT a stage of team development? - CORRECT ANSWER Rounding" "Which of the following is NOT an opportunity derived from patrol? (begin chapter 6) - CORRECT ANSWER Using the security vehicle to go offsite." "Which is the most common patrol approach? - CORRECT ANSWER Conspicuous" "Which of the following are the three key elements of a good patrol? - CORRECT ANSWER Observation, perception, and memory" "Which type of patrol covers all areas equally with high visibility? - CORRECT ANSWER Routine" "Which one of these is an example of something you should do while patrolling? - CORRECT ANSWER Let employees know you are in the area." "Security officers must interact in a professional manner with which group of people? (begin chapter 7) - CORRECT ANSWER Everyone who comes in the door" "Which trait or skill is NOT desirable for a security officer to possess? - CORRECT ANSWER Inability to maintain trust and confidence" "In which way is a security officer likely to interact with a patient? - CORRECT ANSWER All of the above (picking up or retaining a patients valuables, investigating lost or stolen property, helping resolve domestic disputes occurring at the facility)" "Which is not a category of a missing patient? - CORRECT ANSWER Patient that has completed treatment is discharged, and has left the facility." "Which of the following should a security officer NOT do when interacting with a visitor? - CORRECT ANSWER Be unfeeling/unreasonable" "Which of the following are common types of law violations that may occur in hospitals? - CORRECT ANSWER All of the above (burglary, trespassing, assault)" "Related to physical interactions and body language, which answer most accurately reflects a "reaction zone" according to the manual? - CORRECT ANSWER Four to six feet." "Handling the emotion before attempting to handle the problem is one type of de-escalation technique. - CORRECT ANSWER TRUE" "Which of the following is not a security officer/subject consideration, related to use of force? - CORRECT ANSWER Scars" "Under no circumstances may handcuffs be used in a healthcare environment. - CORRECT ANSWER FALSE" "Which of the following is a professional attribute? (begin chapter 9) - CORRECT ANSWER All of the above (Image, posture, attitude)" "The self-disciplined officer does NOT do which of the following? - CORRECT ANSWER Call a routine duty a waste of time." "Non-verbal communication accounts for what percentage of communication? - CORRECT ANSWER 94 percent" "Which organization developed a code of ethics for the healthcare security profession? - CORRECT ANSWER IAHSS - International Association for Healthcare Security and Safety" "Which of the following is NOT an IAHSS training course? - CORRECT ANSWER Cardiopulmonary resuscitation CPR" "You should pay close attention to which elements of your speech when speaking with patient, visitor or staff member? - CORRECT ANSWER Tempo, volume and cadence" "What is the key factor in tactical deployment? (begin chapter 10) - CORRECT ANSWER Control of Distance" "During a contact, what is the general recommended distance between you and the individual? - CORRECT ANSWER 4 to 6 feet" "What is your primary goal in using tactical evaluation? - CORRECT ANSWER To determine the level of threat" "What is the force continuum? - CORRECT ANSWER A. The force applied by an officer to a subject to meet the continuing escalation of force." "What is the overall goal in using any physical intervention? - CORRECT ANSWER To pursue, seek compliance, or impede a subject." "Should security officers provide mental health counseling to persons in need? - CORRECT ANSWER " “The basic structure of a typical healthcare organization resembles a a. Circle b. Pentagon c. Pyramid d. Straight line - CORRECT ANSWER b. Pyramid" "The most primary overriding concern of any security department should be a. Its image b. The safety and well-being of anyone in the facility c. The goals and mission if the entity employing the security services d. Cost-effectiveness - CORRECT ANSWER b. The safety and well-being of anyone in the facility" "Which accreditation body provides standards to address Environment of Care, Emergency Management, and Life Safety in the healthcare environment? a. The Joint Commission (TJC) b. Occupational Safety and Health Administration (OSHA) c. National fire and Protection Association (NFPA) d. American Society of Healthcare Engineers (ASHE) - CORRECT ANSWER a. The Joint Commission (TJC)" "According to IAHSS Hospital Crime Survey, assaults have a. Increased b. Decreased c. Remained the same d. Become less violent - CORRECT ANSWER a. Increased" "Which of the following defines property risk: a. Lawsuits brought about by action or inaction, including negligent security or safety hazards b. Loss of staff due to perception of an unsafe environment c. The healthcare organizations inability to perform one or many of its normal functions, leading to the inability to generate income d. Damage, theft, or vandalism to buildings, equipment, and supplies - CORRECT ANSWER d. Damage, theft, or vandalism to buildings, equipment, and supplies" "What three components make up the Access Control Triad? a. Identification systems, staff education & training, badging b. Identification systems, staff education & training, physical security safeguards c. Staff education & training, video surveillance, physical security safeguards d. Identification systems, proprietary logo usage, staff education & training - CORRECT ANSWER b. Identification systems, staff education & training, physical security safeguards" "What two things should be used regardless of the type of vehicle patrol used? a. Helmets and preventative maintenance programs b. Preventative maintenance programs and sift-by-shift inspections c. Supervisor inspections and helmets d. Battery maintenance and inspections - CORRECT ANSWER b. Preventative maintenance programs and sift-by-shift inspections" "Which of the following is NOT one of the three basic purposes of the Incident Command System? a. Assuring the safety of responders and others b. Assuring achievement of tactical objectives c. Assuring efficient use of resources d. Assuring constant communication between agencies - CORRECT ANSWER d. Assuring constant communication between agencies" "A class B fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Paper fire c. Electrical fire d. Wood fire - CORRECT ANSWER a. Flammable liquid fire" "Which is the best method to control a bomb threat? a. Wait for the threat to come in and see what happens b. Call the public health department to handle c. Relax because it is probably a hoax d. Prepare before the threat is received - CORRECT ANSWER d. Prepare before the threat is received" "The Joint Commission (TJC) requires how many disaster drills each year? a. Three b. One c. Two d. Six - CORRECT ANSWER c. Two" "The measurable indications that workplace violence programs should include are: a. Employee surveys, prior incidents, independent reviewers b. Independent reviewers, opinions of elected officials, prior incidents c. Employee surveys, environmental considerations, prior incidents d. Employee surveys, independent reviewers, engineering input - CORRECT ANSWER a. Employee surveys, prior incidents, independent reviewers" "Which of the following is NOT a misdemeanor? a. Simple assault b. Trespass c. Burglary d. Vandalism - CORRECT ANSWER c. Burglary" "Which of the following is NOT one of the seven signs of terrorism? a. Surveillance b. Communication c. Test of security d. Acquiring supplies and assets - CORRECT ANSWER b. Communication" "The fourth stage of a fire - after the incipient stage, smoldering stage, and the flame stage - is what? a. Heat stage b. Extinguished stage c. Burning stage d. Fuel stage - CORRECT ANSWER a. Heat stage" "The four phases in Emergency Management are: a. Funding, Mitigation, Recovery, Rescue b. Preparedness, Recovery, Mitigation, Rescue c. Recovery, Response, Mitigation, Safety d. Mitigation, Preparedness, Response, Recovery - CORRECT ANSWER d. Mitigation, Preparedness, Response, Recovery" "Which is the most common source of identity theft from healthcare facilities? a. Computer records b. Unattended purses and wallets c. Discarded paperwork d. Hearing the information and copying it - CORRECT ANSWER b. Unattended purses and wallets" "Which of the following defines vulnerability? a. The act of being physically wounded b. Something with the potential to be physically wounded or open to attack or damage c. Possibility of a loss d. The act of being attacked - CORRECT ANSWER b. Something with the potential to be physically wounded or open to attack or damage" "The security department is considered which type of department? a. Support b. Clinical c. Direct Patient Care d. Service - CORRECT ANSWER a. Support" "The areas with the highest potential for hostage taking are: a. Administration, Emergency Department, Obstetrics, Pharmacy b. ICU, PCU, Obstetrics, Administration c. Engineering, Administration, Finance, Obstetrics d. Administration, Emergency Department, Obstetrics, Admitting - CORRECT ANSWER a. Administration, Emergency Department, Obstetrics, Pharmacy" "Which of the following do NOT regulate and accredit healthcare facilities? a. Centers for Medicare and Medicaid Services (CMS) b. International Association for Healthcare Security and Safety (IAHSS) c. Occupational Safety and Health Administration (OSHA) d. Joint Commission on Accreditation of Healthcare Organizations - CORRECT ANSWER b. International Association for Healthcare Security and Safety (IAHSS)" "The best way to avoid loss of patient valuables is: a. Lock them up b. Inventory them c. Place into a safe with double lock and key d. Discourage from bringing valuables into the facility - CORRECT ANSWER d. Discourage from bringing valuables into the facility" "Which of the following is a physical environment consideration, as defined by the Joint Commission? a. Staffing competency b. Medical records c. Life safety d. Patient privacy - CORRECT ANSWER c. Life safety" "Security officers face sanctions under criminal law if they violate the constitutional or civil rights of a party or engage in criminal acts. The sanctions are in which two areas? a. Constitutional and Civil Rights b. Judicial and Constitutional Rights c. Civil and Judicial Rights d. Civil and Personal Rights - CORRECT ANSWER a. Constitutional and Civil Rights" "Which answer best describes security's role in a workplace violence program? a. Security is the sole department responsible for the workplace violence program b. Security has virtually no role in the workplace violence program c. Workplace violence programs are a partnership between security and many other healthcare disciplines d. State and federal governments dictate the role of security in workplace violence programs - CORRECT ANSWER c. Workplace violence programs are a partnership between security and many other healthcare disciplines" "A protection order is designed to do what? a. Provide a legal mechanism to enforce no contact between victim and assailant b. Begin the process of reconciliation between victim and assailant c. Protect the physical well being of the victim d. Both A and C - CORRECT ANSWER d. Both A and C" "Which of the following best describe de-escalation techniques: a. Do not provide limits b. Do not spend time listening to the individual c. Use listening skills and respond in a way that shows empathy d. Both A and B - CORRECT ANSWER c. Use listening skills and respond in a way that shows empathy" "Which of the following is NOT a valid assumption when developing a plan for response to a civil disturbance? a. Availability of adequate staffing may be affected b. Planning and coordination will be an ongoing activity c. Outside services such as transportation and deliveries will not be affected d. Needed response by police and fire may be delayed - CORRECT ANSWER c. Outside services such as transportation and deliveries will not be affected" "Which of the following prohibits the unlawful use of force and violence against persons or property to intimidate or coerce a government? a. US Code of Federal Regulations b. Occupational Safety and Health Administration c. The Joint Commission d. US Department of Homeland Security - CORRECT ANSWER a. US Code of Federal Regulations" "What does the acronym ROARR stand for? a. Remember, Observe, Act, Record, React b. Report, Observe, Anticipate, React or Recommend c. Retreat, Order, Alert, Remember or Record d. None of the above - CORRECT ANSWER b. Report, Observe, Anticipate, React or Recommend" "Fire creates heat through many methods, Which of these is NOT a method by which fire spreads? a. Radiation b. Osmosis c. Conduction d. Convection - CORRECT ANSWER b. Osmosis" "What does the acronym NFPA stand for? a. National Federation of Protective Agencies b. Northern Fire and Police Association c. National Fire and Protection Agency d. None of the above - CORRECT ANSWER d. None of the above (National Fire and Protection Association)" "PASS is an acronym that describes what process? a. How to activate a fire alarm b. How to respond to a fire c. How to evacuate a building d. How to use a fire extinguisher - CORRECT ANSWER d. How to use a fire extinguisher (pull, aim, squeeze, sweep)" "Depending on the type and size of the incident or event, the Incident Commander may need to designate personnel to provide information, safety, and liaison services for the entire organization. What are these personnel called? a. Deputy staff b. Director staff c. Command staff d. General staff - CORRECT ANSWER c. Command staff" "Which position is the only one always staffed in Incident Command System applications? a. Operations Section Chief b. Incident Commander c. Information Officer d. Branch Director - CORRECT ANSWER b. Incident Commander" "In an Incident Command System, which General Staff position conducts tactical operations, develops the tactical objectives and organization, and directs all tactical resources? a. Finance/Administration b. Logistics c. Operations d. Planning - CORRECT ANSWER c. Operations" "In an Incident Command System, which Command Staff position is the conduit for information to internal and external stakeholders, including the media, or other organizations seeking information directly from the incident or event? a. Information Officer b. Liaison Officer c. Resource Officer d. Safety Officer - CORRECT ANSWER a. Information Officer" "Which of the following is NOT a basic feature of the Incident Command System? a. Common terminology b. Rigid, fixed use of personnel c. Span of control abilities d. Unity of command - CORRECT ANSWER b. Rigid, fixed use of personnel" "Which of the following are examples of schedule I substances? a. Morphine, Cocaine, Methadone b. Heroin, LSD, Marijuana, Methaqualone c. Cough meds (w/Codine), diarrhea meds (w/atropine) d. Darvon, Valium, Xanax - CORRECT ANSWER b. Heroin, LSD, Marijuana, Methaqualone" "Which of the following are examples of schedule II substances? a. Codeine, Vicodin, OxyContin b. Heroin, LSD, Marijuana, Methaqualone b. Morphine, Cocaine, Methadone d. Tylenol, Aspirin, Xanax - CORRECT ANSWER d. Morphine, Cocaine, Methadone" "Which of the following are examples of schedule III substances? a. Heroin, LSD, Marijuana, Methaqualone b. Morphine, Cocaine, Methadone c. Codeine, Vicodin, OxyContin d. Darvon, Valium, Xanax - CORRECT ANSWER c. Codeine, Vicodin, OxyContin" "Which of the following are examples of schedule IV substances? a. Heroin, LSD, Marijuana, Methaqualone b. Morphine, Cocaine, Methadone c. Darvon, Valium, Xanax d. Codeine, Vicodin, OxyContin - CORRECT ANSWER c. Darvon, Valium, Xanax" "Which of the following are examples of schedule V substances? a. Heroin, LSD, Marijuana, Methaqualone b. Cough meds (w/Codine), diarrhea meds (w/atropine) c. Codeine, Vicodin, OxyContin d. Darvon, Valium, Xanax - CORRECT ANSWER b. Cough meds (w/Codine), diarrhea meds (w/atropine)" "Access to patient information is limited to those who "need to know" by which of the following? a. Federal Bureau of Investigation (FBI) b. Occupational Safety and Health Administration (OSHA) c. Health Insurance Portability and Accountability Act (HIPAA) d. Centers for Medicare and Medicaid (CMS) - CORRECT ANSWER c. Health Insurance Portability and Accountability Act (HIPAA)" ""Perception is reality" - Which of the following is important for the security professional to remember regarding this statement? - CORRECT ANSWER All of the above (all interactions are subject to personal interpretation, positive nonverbals and paraverbals will influence the perception of customers, a customers prior history of interaction may impact their initial impressions of security in either an adverse or positive way)" "Which of the following are powerful reasons to advocate and promote strong customer service? - CORRECT ANSWER All of the above (strong customer service prevents violence and helps preserve a safe therapeutic environment, customer service supports people in crisis and may have a lasting impact for the customer, strong customer service allows security officers opportunities to problem solve with a person in crisis.)" "The L.A.S.T. technique in managing complaints requires security professionals to... - CORRECT ANSWER Listen, Apologize, Solve, Thank" "Which of the following environmental factors can contribute to customer dissatisfaction and anxiety? - CORRECT ANSWER All of the above (lack of privacy/crowding, excessive noise, lack of access to refreshments)" "Which of the following is NOT a reason organizations should use teams? (begin chapter 5) - CORRECT ANSWER Forming a team ensures the team will be successful."