Smart Serve / Smartserve Certification Fall 2025
updated already passed
1. Maria is slurring her speech, and having dif- Maybe, but Maria may
have a medical ficulty with coordination and balance. Is she condition
that mimics these signs. intoxicated?
2. If a customer is served to the point of intoxi- When the customer sobers
up.
cation, when does the server's
responsibility end?
3. Select all that apply. consuming the
What are effective ways to monitor a same number of
cus- tomer's alcohol consumption? Standard Drinks in
the same amount of
time?
4. Select all that apply.
Which of the following indicates that
an I.D. may have been tampered
with?
5. It is important to let your co-workers
and manager know if you have given a
customer which rating?
6. If the same number of standard drinks
is consumed, which guest will most
likely have the lowest BAC?
7. Which of the following customers
will likely have the lowest BAC after
1/
11
, Smart Serve / Smartserve Certification Fall 2025
updated already passed
ºUse ditterent glasses for alcoholic and non-alcoholic
drinks.
ºCheck the customer's bill, if they're run- ning a tab.
ºKeep track of the number of drinks that your customer
consumes.
Tºhe I.D. has folds or bends. ºChanged numbers on
date of birth. ºAir bubbles in the lamination.
Tºhicker lamination on the photo area. Yellow or Red
A young, physically fit male.
A young, lean man.
2/
11
updated already passed
1. Maria is slurring her speech, and having dif- Maybe, but Maria may
have a medical ficulty with coordination and balance. Is she condition
that mimics these signs. intoxicated?
2. If a customer is served to the point of intoxi- When the customer sobers
up.
cation, when does the server's
responsibility end?
3. Select all that apply. consuming the
What are effective ways to monitor a same number of
cus- tomer's alcohol consumption? Standard Drinks in
the same amount of
time?
4. Select all that apply.
Which of the following indicates that
an I.D. may have been tampered
with?
5. It is important to let your co-workers
and manager know if you have given a
customer which rating?
6. If the same number of standard drinks
is consumed, which guest will most
likely have the lowest BAC?
7. Which of the following customers
will likely have the lowest BAC after
1/
11
, Smart Serve / Smartserve Certification Fall 2025
updated already passed
ºUse ditterent glasses for alcoholic and non-alcoholic
drinks.
ºCheck the customer's bill, if they're run- ning a tab.
ºKeep track of the number of drinks that your customer
consumes.
Tºhe I.D. has folds or bends. ºChanged numbers on
date of birth. ºAir bubbles in the lamination.
Tºhicker lamination on the photo area. Yellow or Red
A young, physically fit male.
A young, lean man.
2/
11
