SOCIAL WORK LICENSE (MSW EXAM)
QUESTIONS WITH VERIFIED
ANSWERS
Core Listening Skills - ANSWER-Restatement
Reflection
Owning Statements
Summary recapitulation
Open ended and closed questions
Monitoring nonverbal cues
Levels of Intervention - ANSWER-Direct Intervention
Collaborative Intervention
Indirect Intervention
Listening - ANSWER-Step #1 Define the Problem: empathy, genuinness, and
acceptance or positive regard. SW must perceive the problem as client sees. it.
Step #2 Ensuring Client Safety: continually keep client safety at the forefront of all
crisis intervention procedures. We definite client safety simply as minimizing the
physical and psycho-logical danger to self and others.....
Step #3 Providing Support: communicating tot he client that the worker is a person
who cares about teh client. assure the client that "here is one person who realy cares
about you"
Core Listening Skills: Restatement - ANSWER-Restatement take the client's own
thoughts and words about what the content of the event is and feeds them back to
the client from the crisis worker.
Core Listening Skills: Reflection - ANSWER-Reflection of feelings seeks to
understand and uncover client feelings. MOst often phrased in the form of a guess or
a hypothesis, reflections are set in a conditional sense so the client is free to except
or reflect the proposed feeling hypothesized by the crisis worker.
Core Listening Skills: Owning statements - ANSWER-Owning statements are
typically "I" statements that indicate the crisis worker's state of being in regard to
what is happening in real time.
Core Listening Skills: Summary recapitulation - ANSWER-Summary recapitulation
attempts to summarize the content of the client's current affective, behavioral, and
cognitive functioning. It encapsulates what the client has, is, or will feel, do or think
about the problem. It clarifies for both he client and the crisis worker what the current
state of events is that surround the crisis.
Core Listening Skills: Open ended and closed questions - ANSWER-used to gather
information regarding clients' affective, behavioral, and cognitive reactions to the
crisis.
,Core Listening Skills: Monitoring nonverbal cues - ANSWER-involves attending to
voice pitch and tone, rate of speech, body movements and so on. These often help
in the assessment of clients' reaction as these are being experiences in the current
situation
Levels of Intervention: Direct Intervention - ANSWER-Crisis worker functions as a
manager and instructs clients and to a degree promotes dependency on crisis
workers. Much of the time direct interventions will begin with "I".... example: "I (crisis
worker) want/need you to.....
Levels of Intervention: Collaborative Intervention - ANSWER-Crisis worker partners
with client, helping clients to organize resources and activate coping-skills to resolve
the crisis. The pronoun "we" is used or implied: "Together we can work through this
problem" and "you and I will be in this together"
Levels of Intervention: Indirect Intervention - ANSWER-Crisis worker acts as a
sounding board. Clients are capable of generating solutions with minimal assistance.
The pronoun "you" is used often: "What are you feeling"; "Are there other ways you
can think about the situation", and "What can you do to resolve the situation."
Acting - ANSWER-Step#4: examining alternatives
exploring a wide array of appropriate choices available to the client.
1. situational supports
2. coping mechanisms
3. Positive and construction thinking patterns
Step#5: Making Plans
a plan should identify additional persons, groups, and other referral resources that
can be contactd for immediate sup-port, and provide coping mechanisms --
something concrete and positive for the client to do now, definite action steps that
the client can own and comprehend.
Step#6: Obtaining Commitment
the issues of control and autonomy apply equally to the process of obtaining an
appropriate commitment
Dynamics of Addiction - ANSWER-Defense Mechanisms
Denial
Displacement
Fantasy
Projection
Rationalization
Intellectualization
Minimizing
Reaction Formation
Regression
Repression
Maslow's Hierarchy of Needs - ANSWER-6. Top: Self-transcendence (needs: peak
experiences, unitive consciousness)
5. Self-actualization needs: Altruistic love, beauty, creativity, justice.
, 4. Esteem needs
3. Belongingness and love needs
2. Safety needs
1. Physiological needs
Awareness - ANSWER-The crisis worker attempts to bring conscious awareness
warded off, denied, shunted, and repressed feelings, thoughts, and behaviors that
freeze the client's ability to act in response to the crisis.
Catharsis - ANSWER-The crisis worker provides a safe and accepting environment
for clients to ventilate, air, expose, and bring forth feelings, thoughts, and behaviors
generated by the crisis that may be perceived by clients as socially unacceptable or
too psychologically hurtful to be shared. There are two primary reasons for
promoting
Validation - ANSWER-The crisis worker attempts to validate that the clients'
reactions are appropriate, normal, customary, and expressed within a culturally
acceptable limits given the kind,type,and duration of the crisis provides these are not
harmful psychologically, physically, or morally to self or others.
Expansion - ANSWER-The crisis worker engages in activities to broaden, open-up,
and increase clients' tunnel vision, restricted affect, perception, and interpretation of
the crisis so that other affective and cognitive views and behavioral options may be
considered.
Focus - ANSWER-The crisis worker attempts to qualify, narrow, and downsize
clients' all encompassing, catastrophic, interpretations and perceptions of the crisis
event in to more specific, realistic, manageable components and options.
Guidance - ANSWER-The crisis worker provides information, referral, and direction
in regards to clients obtaining assistance from specific external support systems to
help generate coping skills and problem solving abilities.
Mobilization - ANSWER-The crisis worker attempts to activate and marshal both the
internal resources of the client and to find and use external support systems to help
generate coping skills and problem solving abilities.
Ordering - ANSWER-The crisis worker methodically helps client classify and
categorize problems so as to prioritize and sequentially attack the crisis in a logical
and linear manner.
Protection - ANSWER-The crisis worker safeguards clients from engaging in
harmful, destructive, detrimental, and unsafe feelings, behaviors, and thoughts that
may be psychologically or physically injurious or lethal to themselves or others.
Crisis Intervention Strategy - ANSWER-Awareness
Catharsis
Validation
Expansion
Focus
QUESTIONS WITH VERIFIED
ANSWERS
Core Listening Skills - ANSWER-Restatement
Reflection
Owning Statements
Summary recapitulation
Open ended and closed questions
Monitoring nonverbal cues
Levels of Intervention - ANSWER-Direct Intervention
Collaborative Intervention
Indirect Intervention
Listening - ANSWER-Step #1 Define the Problem: empathy, genuinness, and
acceptance or positive regard. SW must perceive the problem as client sees. it.
Step #2 Ensuring Client Safety: continually keep client safety at the forefront of all
crisis intervention procedures. We definite client safety simply as minimizing the
physical and psycho-logical danger to self and others.....
Step #3 Providing Support: communicating tot he client that the worker is a person
who cares about teh client. assure the client that "here is one person who realy cares
about you"
Core Listening Skills: Restatement - ANSWER-Restatement take the client's own
thoughts and words about what the content of the event is and feeds them back to
the client from the crisis worker.
Core Listening Skills: Reflection - ANSWER-Reflection of feelings seeks to
understand and uncover client feelings. MOst often phrased in the form of a guess or
a hypothesis, reflections are set in a conditional sense so the client is free to except
or reflect the proposed feeling hypothesized by the crisis worker.
Core Listening Skills: Owning statements - ANSWER-Owning statements are
typically "I" statements that indicate the crisis worker's state of being in regard to
what is happening in real time.
Core Listening Skills: Summary recapitulation - ANSWER-Summary recapitulation
attempts to summarize the content of the client's current affective, behavioral, and
cognitive functioning. It encapsulates what the client has, is, or will feel, do or think
about the problem. It clarifies for both he client and the crisis worker what the current
state of events is that surround the crisis.
Core Listening Skills: Open ended and closed questions - ANSWER-used to gather
information regarding clients' affective, behavioral, and cognitive reactions to the
crisis.
,Core Listening Skills: Monitoring nonverbal cues - ANSWER-involves attending to
voice pitch and tone, rate of speech, body movements and so on. These often help
in the assessment of clients' reaction as these are being experiences in the current
situation
Levels of Intervention: Direct Intervention - ANSWER-Crisis worker functions as a
manager and instructs clients and to a degree promotes dependency on crisis
workers. Much of the time direct interventions will begin with "I".... example: "I (crisis
worker) want/need you to.....
Levels of Intervention: Collaborative Intervention - ANSWER-Crisis worker partners
with client, helping clients to organize resources and activate coping-skills to resolve
the crisis. The pronoun "we" is used or implied: "Together we can work through this
problem" and "you and I will be in this together"
Levels of Intervention: Indirect Intervention - ANSWER-Crisis worker acts as a
sounding board. Clients are capable of generating solutions with minimal assistance.
The pronoun "you" is used often: "What are you feeling"; "Are there other ways you
can think about the situation", and "What can you do to resolve the situation."
Acting - ANSWER-Step#4: examining alternatives
exploring a wide array of appropriate choices available to the client.
1. situational supports
2. coping mechanisms
3. Positive and construction thinking patterns
Step#5: Making Plans
a plan should identify additional persons, groups, and other referral resources that
can be contactd for immediate sup-port, and provide coping mechanisms --
something concrete and positive for the client to do now, definite action steps that
the client can own and comprehend.
Step#6: Obtaining Commitment
the issues of control and autonomy apply equally to the process of obtaining an
appropriate commitment
Dynamics of Addiction - ANSWER-Defense Mechanisms
Denial
Displacement
Fantasy
Projection
Rationalization
Intellectualization
Minimizing
Reaction Formation
Regression
Repression
Maslow's Hierarchy of Needs - ANSWER-6. Top: Self-transcendence (needs: peak
experiences, unitive consciousness)
5. Self-actualization needs: Altruistic love, beauty, creativity, justice.
, 4. Esteem needs
3. Belongingness and love needs
2. Safety needs
1. Physiological needs
Awareness - ANSWER-The crisis worker attempts to bring conscious awareness
warded off, denied, shunted, and repressed feelings, thoughts, and behaviors that
freeze the client's ability to act in response to the crisis.
Catharsis - ANSWER-The crisis worker provides a safe and accepting environment
for clients to ventilate, air, expose, and bring forth feelings, thoughts, and behaviors
generated by the crisis that may be perceived by clients as socially unacceptable or
too psychologically hurtful to be shared. There are two primary reasons for
promoting
Validation - ANSWER-The crisis worker attempts to validate that the clients'
reactions are appropriate, normal, customary, and expressed within a culturally
acceptable limits given the kind,type,and duration of the crisis provides these are not
harmful psychologically, physically, or morally to self or others.
Expansion - ANSWER-The crisis worker engages in activities to broaden, open-up,
and increase clients' tunnel vision, restricted affect, perception, and interpretation of
the crisis so that other affective and cognitive views and behavioral options may be
considered.
Focus - ANSWER-The crisis worker attempts to qualify, narrow, and downsize
clients' all encompassing, catastrophic, interpretations and perceptions of the crisis
event in to more specific, realistic, manageable components and options.
Guidance - ANSWER-The crisis worker provides information, referral, and direction
in regards to clients obtaining assistance from specific external support systems to
help generate coping skills and problem solving abilities.
Mobilization - ANSWER-The crisis worker attempts to activate and marshal both the
internal resources of the client and to find and use external support systems to help
generate coping skills and problem solving abilities.
Ordering - ANSWER-The crisis worker methodically helps client classify and
categorize problems so as to prioritize and sequentially attack the crisis in a logical
and linear manner.
Protection - ANSWER-The crisis worker safeguards clients from engaging in
harmful, destructive, detrimental, and unsafe feelings, behaviors, and thoughts that
may be psychologically or physically injurious or lethal to themselves or others.
Crisis Intervention Strategy - ANSWER-Awareness
Catharsis
Validation
Expansion
Focus
