SNow --- CMDB Fundamentals Exam 2025 Questions and Answers 100% Pass

SNow --- CMDB Fundamentals Exam 2025 Questions and Answers 100% Pass Configuration Item - Physical and logical components of an infrastructure that needs to be managed to deliver a product or service and are currently, or soon will be, under configuration management. Configuration items - A network device, a server, an application, a deliver truck, or service, are examples of this. Attributes - Information that further describes a CI such as a name, serial number, manufacturer, operating system. Relationship Type - Include the relationships between configuration items. E.g. a web application might read data from a specific database, which in turn might depend on a piece of underlying hardware. Class - Describes a table that contains and represents a specific type or group of CIs that share common attirbutes such as a Windows Server, Linux Server, Printer, Virtual Machine, Vehicle, Animal, etc. Configuration Management System (CMS) - A set of tools and databases that are used t oamange an organizations configuration data. 2COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED Configuration Management Database (CMDB) - A database used to store configuration records throughout their Lifecycle. The Configuration Management System maintains one or more CMDBs, and each CMDB stores attributes of CIs, and Relationships with other CIs Base Table - The core Configuration item [cmdb_ci] table, which stores the basic attributes of all the CIs. All configuration item classes extend from this table including all hardware and applications. CI Reclassification - A CI whose class has been upgraded, downgraded. or switched. An example of an upgraded CI is a Server record that was upgraded from the Server [cmdb_ci_server] class to the Windows Server [cmdb_ci_win_server] class. CI Class Upgrade - The CI class is updated to a class that is less generic in the class hierarchy, and the newly assigned class has additional attributes. For example, an upgrade occurs if a CI is moved from the Server [cmdb_ci_server] class to the Windows Server [cmdb_ci_win_server] class CI Class Downgrade - The CI class is updated to a class that is more generic in the class hierarchy, and the newly assigned class has less attributes. For example, a downgrade occurs if a CI is moved from the Windows Server [cmdb_ci_win_server] class to the Server [cmdb_ci_server]. CI Class Switch - The CI class is in a different branch in the class hierarchy and has a different set of attributes than the current class. For example, reclassifying a CI from the Linux Server [cmdb_ci_linux_server] class to the Windows Servers [cmdb_ci_win_server] class Parent and Child Class - A table that extends another table is classed a child class, and the table it extends is the parent class. A table can be both a parent and a child class 3COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED both extending and providing extensions for other tables. For example, the Server table extends the Computer table, thus making the Server table both a Parent and Child class. Asset vs. CI - On the Now platform, when creating a hardware asset, a corresponding CI will be automatically created or when a CI is discovered for the first time and inserted into the CMDB, a corresponding asset record will be automatically created. The Asset and the CI is connected through out the CI/Asset lifecycle. Asset - Often starts during the procurement process, but may be created when a discovery tool finds the CI for the first time. Is part of the financial lifecycle. Configuration Item (CI) - Comes into being when a discovery tool finds it for the first time, but may be created during the procurement process. Is part of the technical operations. Asset DB - Inventory and financial data repository CMDB - inventory and relationships data repository authoritative - The CMDB is the ____ source of