,LRM3702 Assignment 3 (COMPLETE ANSWERS) Semester 1 2025 - DUE
29 April 2025;100% CORRECT AND TRUSTED SOLUTIONS
QUESTION 1
1.1 Explain the components of the communication process between SARN and
RAWU at the beginning of the wage negotiations. Consider how both SARN’s
management and RAWU conveyed their positions. (6)
The communication process generally includes several key
components: the sender, the message, the medium/channel, the
receiver, feedback, and potential noise or barriers. In this case:
Sender:
o Initially, the sender was John Smith, Head of Human
Resources at SARN.
o Later, Thuli Nkosi, President of RAWU, acted as the sender in
her direct communication back to SARN.
Message:
o John Smith’s message was that SARN proposed a modest
wage increase, justified by broader economic conditions and
aimed at ensuring long-term financial sustainability.
o Thuli Nkosi’s message was a rejection of the wage increase,
asserting that workers deserved a greater raise due to
SARN’s profitability and the workers’ contributions.
Medium/Channel:
o John Smith communicated via email (a written, formal
channel).
o Thuli Nkosi responded via a telephone call (an oral, direct,
and informal channel).
Receiver:
o Initially, Thuli Nkosi (RAWU) was the receiver of the email.
o Subsequently, John Smith (SARN) became the receiver of
Thuli's phone call.
Feedback:
, o Feedback was provided verbally during Thuli's phone call,
where she firmly disagreed with the proposed wage
increase.
Noise/Barriers:
o Differences in perception, expectations, and perhaps
frustration about the wage offer created noise that
distorted or challenged the clarity and acceptance of the
message.
Thus, the communication cycle between SARN and RAWU involved
both written and verbal exchanges, but lacked full mutual
understanding, contributing to the escalating conflict.
1.2 Which specific type of communication occurred between SARN and RAWU at
the beginning of the wage negotiations? Substantiate your answer with reference to
the information in the case study. (3)
The type of communication at the beginning of the negotiations was
formal communication.
Substantiation:
o John Smith's initial communication was via email, which is a
formal channel commonly used in professional, structured,
and official exchanges, especially when discussing sensitive
matters like wage proposals.
o Even though Thuli Nkosi later chose to respond via a
telephone call (which is less formal than email), the context
and content of the discussion — wage negotiations between
a company and a union — remained within a formal
organisational framework.
o The fact that these exchanges concerned organisational
decision-making, financial commitments, and strategic
29 April 2025;100% CORRECT AND TRUSTED SOLUTIONS
QUESTION 1
1.1 Explain the components of the communication process between SARN and
RAWU at the beginning of the wage negotiations. Consider how both SARN’s
management and RAWU conveyed their positions. (6)
The communication process generally includes several key
components: the sender, the message, the medium/channel, the
receiver, feedback, and potential noise or barriers. In this case:
Sender:
o Initially, the sender was John Smith, Head of Human
Resources at SARN.
o Later, Thuli Nkosi, President of RAWU, acted as the sender in
her direct communication back to SARN.
Message:
o John Smith’s message was that SARN proposed a modest
wage increase, justified by broader economic conditions and
aimed at ensuring long-term financial sustainability.
o Thuli Nkosi’s message was a rejection of the wage increase,
asserting that workers deserved a greater raise due to
SARN’s profitability and the workers’ contributions.
Medium/Channel:
o John Smith communicated via email (a written, formal
channel).
o Thuli Nkosi responded via a telephone call (an oral, direct,
and informal channel).
Receiver:
o Initially, Thuli Nkosi (RAWU) was the receiver of the email.
o Subsequently, John Smith (SARN) became the receiver of
Thuli's phone call.
Feedback:
, o Feedback was provided verbally during Thuli's phone call,
where she firmly disagreed with the proposed wage
increase.
Noise/Barriers:
o Differences in perception, expectations, and perhaps
frustration about the wage offer created noise that
distorted or challenged the clarity and acceptance of the
message.
Thus, the communication cycle between SARN and RAWU involved
both written and verbal exchanges, but lacked full mutual
understanding, contributing to the escalating conflict.
1.2 Which specific type of communication occurred between SARN and RAWU at
the beginning of the wage negotiations? Substantiate your answer with reference to
the information in the case study. (3)
The type of communication at the beginning of the negotiations was
formal communication.
Substantiation:
o John Smith's initial communication was via email, which is a
formal channel commonly used in professional, structured,
and official exchanges, especially when discussing sensitive
matters like wage proposals.
o Even though Thuli Nkosi later chose to respond via a
telephone call (which is less formal than email), the context
and content of the discussion — wage negotiations between
a company and a union — remained within a formal
organisational framework.
o The fact that these exchanges concerned organisational
decision-making, financial commitments, and strategic
