SERVICENOW CIS - SAM (SOFTWARE
ASSET MANAGEMENT) EXAM
QUESTIONS AND ANSWERS
The user's manager must approve or decline the reclamation. - Correct Answers -A user
is notified their software install has been flagged for reclamation. The user declines
approval. What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - Correct Answers -Which default role has access to the Software Asset
application, but has limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - Correct Answers -Which of the following is
NOT a valid entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
Reporting - Correct Answers -Provides detail and/or summary data for a specific point in
time.
Performance Analytics - Correct Answers -Enables the tracking, aggregating, and
visualizing of key performance indicators over time.
Scorecard - Correct Answers -Displays data for a single indicator and enables insight
into how indicator scores are broken down by different dimensions and changes over
time.
,Overview Dashboard - Correct Answers -Provides software asset true-up costs and
license, compliance, and removal summary trend charts.
Publisher Dashboard - Correct Answers -Provides compliance analysis results related
to Microsoft, Oracle, IBM, VMware, and Citrix.
Subscription Dashboard - Correct Answers -Provides compliance analysis results
related to Microsoft Office 365 and Adobe Cloud License Management.
sam_user - Correct Answers -By default, which ServiceNow role can view reconciliation
results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - Correct Answers -Which of the following remediation
options may be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - Correct Answers -In addition to creating a new
purchase order for software licenses, additional remediation options are available in
Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - Correct Answers -Which of the following calculations are
provided for publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
, d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - Correct Answers -The license metric field is by default, displayed
on which record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - Correct Answers -Which of the following is an invalid software
normalization status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - Correct Answers -What are three ways to get software
asset data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits - Correct Answers -The goals of SAM are
Software allocation - Correct Answers -One or more use rights assigned to a specific
device or user.
Software normalization - Correct Answers -The process of standardizing discovered
software installation data to defined norms.
Software reconciliation - Correct Answers -The process of producing a compliance
position by comparing the number of software rights acquired against the normalized
software inventory.
Software remediation - Correct Answers -Options for resolving license rights compliance
issues identified during reconciliation.
Software reclamation - Correct Answers -The process of identifying unused software
and uninstalling it so that the software rights for the user or device can be repurposed.
ASSET MANAGEMENT) EXAM
QUESTIONS AND ANSWERS
The user's manager must approve or decline the reclamation. - Correct Answers -A user
is notified their software install has been flagged for reclamation. The user declines
approval. What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - Correct Answers -Which default role has access to the Software Asset
application, but has limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - Correct Answers -Which of the following is
NOT a valid entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
Reporting - Correct Answers -Provides detail and/or summary data for a specific point in
time.
Performance Analytics - Correct Answers -Enables the tracking, aggregating, and
visualizing of key performance indicators over time.
Scorecard - Correct Answers -Displays data for a single indicator and enables insight
into how indicator scores are broken down by different dimensions and changes over
time.
,Overview Dashboard - Correct Answers -Provides software asset true-up costs and
license, compliance, and removal summary trend charts.
Publisher Dashboard - Correct Answers -Provides compliance analysis results related
to Microsoft, Oracle, IBM, VMware, and Citrix.
Subscription Dashboard - Correct Answers -Provides compliance analysis results
related to Microsoft Office 365 and Adobe Cloud License Management.
sam_user - Correct Answers -By default, which ServiceNow role can view reconciliation
results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - Correct Answers -Which of the following remediation
options may be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - Correct Answers -In addition to creating a new
purchase order for software licenses, additional remediation options are available in
Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - Correct Answers -Which of the following calculations are
provided for publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
, d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - Correct Answers -The license metric field is by default, displayed
on which record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - Correct Answers -Which of the following is an invalid software
normalization status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - Correct Answers -What are three ways to get software
asset data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits - Correct Answers -The goals of SAM are
Software allocation - Correct Answers -One or more use rights assigned to a specific
device or user.
Software normalization - Correct Answers -The process of standardizing discovered
software installation data to defined norms.
Software reconciliation - Correct Answers -The process of producing a compliance
position by comparing the number of software rights acquired against the normalized
software inventory.
Software remediation - Correct Answers -Options for resolving license rights compliance
issues identified during reconciliation.
Software reclamation - Correct Answers -The process of identifying unused software
and uninstalling it so that the software rights for the user or device can be repurposed.
