D174 Marketing Management WGU exam(320 quest
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ions and answers) G G
Sustainability
balancing business needs and social needs over the long term and doing the right thing.
G G G G G G G G G G G G G G
Triple Bottom Line
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recognition of the need for organizations to improve the state of people, the planet, and
G G G G G G G G G G G G G G G
profit simultaneously if they are to achieve sustainable, long-term growth
G G G G G G G G G
Previous
Play
Next
Rewind 10 seconds G G
Move forward 10 seconds
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Unmute
0:04
/
0:15
Full screen
G
Brainpower
Read More G
one-to-one marketing G
an individualized marketing method that utilizes customer information to build long-
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term, personalized, and profitable relationships with each customer
G G G G G G G
,relationship orientation G
driven by the realization that it is far more efficient and effective to invest in keeping an
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d cultivating profitable current customers instead of constantly having to invest in gaini
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ng new customers that come with unknown ROI
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customer orientation G
a company objective based on the premise that the firm should measure itself primarily
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according to whether it meets its customers' needs
G G G G G G G
differentiation orientation G
What clearly distinguishes your products from those of competitors in the minds of cus
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tomers.
-Communicating and delivering value in different ways to different customer groups
G G G G G G G G G G
Market Orientation G
business focuses on the market; responds to customer's needs & wants
G G G G G G G G G G
Product Orientation G
business focues on the product; develops goods based on what it's good at doing
G G G G G G G G G G G G G
marketing ethics G
societal & professional standard of right & fair practices that are expected of marketin
G G G G G G G G G G G G G
g managers in their oversight of strategy formulation, implementation, and control
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Form Utility G
created by marketing when raw materials are transformed into a final product to meet
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a market need
G G
Time Utility
G
created by marketing when a product available when needed or desired
G G G G G G G G G G
Ownership Utility G
created by marketing when a product is exchanged with customer
G G G G G G G G G
,place utility G
created by marketing when product is available at a convenient location
G G G G G G G G G G
value proposition
G
the whole bundle of benefits a company promises to deliver to the customer, not just the
G G G G G G G G G G G G G G G
Gbenefits of the product itself.
G G G G
Porter's Value Chain Model-
G G G
Support Activities G
1. Firm's Infrastructure (accounting, finance, management)
G G G G G
2. Human Resources Management
G G G
3. Product & Technology Development (R&D)
G G G G G
4. Procurement
G
Porter's Value Chain Model-
G G G
Primary Activities G
1. Inbound logistics (inputs)
G G G
2. Operations (manufacturing and testing)
G G G G
3. Outbound logistics (storage and distribution)
G G G G G
4. Marketing and sales
G G G
5. After-sales service
G G
Marketing Planning G
1. marketing plan must be connected to firm's business plan
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2. situational analysis - SWOT
G G G G
3. Perform any needed market research
G G G G G G
4. Establish marketing goals & objectives
G G G G G
5. Develop marketing strategies
G G G
6. Develop implementation plans
G G G
7. Provide for contingency planning
G G G G
, market-driven strategic planning G G
The process at the corporate or strategic business unit (SBU) level of a firm that acts t
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o marshal the various resource and functional areas toward a central purpose around t
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he customer.
G
Strategic Business Unit (SBU) G G G
a relatively autonomous division or organizational unit of a large company that operates
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independently but within the corporate umbrella, exercising control over most of the fa
G G G G G G G G G G G G G
ctors affecting its long-term performance.
G G G G
BCG Matrix: Stars
G G
High growth/High Postition
G G
-important to building the future of the business
G G G G G G G
-deserving any needed investment G G G
-Will eventually become a cash cow
G G G G G
BCG Matrix: Cash Cows
G G G
Low growth/high position
G G
key source of internal cash generation for the firm
G G G G G G G G
BCG Matrix: DogsG G
low growth/low position
G G
potential high cash users & prime candidates for liquidation
G G G G G G G G
BCG Matrix: ?/Problem Child
G G G
high growth/low position
G G
high cash needs that, if nurtured properly, can convert into stars
G G G G G G G G G G
GE Business Screen
G G
A method of evaluating businesses along two dimensions: (1) industry attractiveness an
G G G G G G G G G G G
d (2) competitive position; in general, the more attractive the industry and the more co
G G G G G G G G G G G G G G
mpetitive the position, the more an organization should invest in a business
G G G G G G G G G G G
G G G G G
ions and answers) G G
Sustainability
balancing business needs and social needs over the long term and doing the right thing.
G G G G G G G G G G G G G G
Triple Bottom Line
G G
recognition of the need for organizations to improve the state of people, the planet, and
G G G G G G G G G G G G G G G
profit simultaneously if they are to achieve sustainable, long-term growth
G G G G G G G G G
Previous
Play
Next
Rewind 10 seconds G G
Move forward 10 seconds
G G G
Unmute
0:04
/
0:15
Full screen
G
Brainpower
Read More G
one-to-one marketing G
an individualized marketing method that utilizes customer information to build long-
G G G G G G G G G G
term, personalized, and profitable relationships with each customer
G G G G G G G
,relationship orientation G
driven by the realization that it is far more efficient and effective to invest in keeping an
G G G G G G G G G G G G G G G G
d cultivating profitable current customers instead of constantly having to invest in gaini
G G G G G G G G G G G G
ng new customers that come with unknown ROI
G G G G G G G
customer orientation G
a company objective based on the premise that the firm should measure itself primarily
G G G G G G G G G G G G G G
according to whether it meets its customers' needs
G G G G G G G
differentiation orientation G
What clearly distinguishes your products from those of competitors in the minds of cus
G G G G G G G G G G G G G
tomers.
-Communicating and delivering value in different ways to different customer groups
G G G G G G G G G G
Market Orientation G
business focuses on the market; responds to customer's needs & wants
G G G G G G G G G G
Product Orientation G
business focues on the product; develops goods based on what it's good at doing
G G G G G G G G G G G G G
marketing ethics G
societal & professional standard of right & fair practices that are expected of marketin
G G G G G G G G G G G G G
g managers in their oversight of strategy formulation, implementation, and control
G G G G G G G G G G
Form Utility G
created by marketing when raw materials are transformed into a final product to meet
G G G G G G G G G G G G G G
a market need
G G
Time Utility
G
created by marketing when a product available when needed or desired
G G G G G G G G G G
Ownership Utility G
created by marketing when a product is exchanged with customer
G G G G G G G G G
,place utility G
created by marketing when product is available at a convenient location
G G G G G G G G G G
value proposition
G
the whole bundle of benefits a company promises to deliver to the customer, not just the
G G G G G G G G G G G G G G G
Gbenefits of the product itself.
G G G G
Porter's Value Chain Model-
G G G
Support Activities G
1. Firm's Infrastructure (accounting, finance, management)
G G G G G
2. Human Resources Management
G G G
3. Product & Technology Development (R&D)
G G G G G
4. Procurement
G
Porter's Value Chain Model-
G G G
Primary Activities G
1. Inbound logistics (inputs)
G G G
2. Operations (manufacturing and testing)
G G G G
3. Outbound logistics (storage and distribution)
G G G G G
4. Marketing and sales
G G G
5. After-sales service
G G
Marketing Planning G
1. marketing plan must be connected to firm's business plan
G G G G G G G G G
2. situational analysis - SWOT
G G G G
3. Perform any needed market research
G G G G G G
4. Establish marketing goals & objectives
G G G G G
5. Develop marketing strategies
G G G
6. Develop implementation plans
G G G
7. Provide for contingency planning
G G G G
, market-driven strategic planning G G
The process at the corporate or strategic business unit (SBU) level of a firm that acts t
G G G G G G G G G G G G G G G G
o marshal the various resource and functional areas toward a central purpose around t
G G G G G G G G G G G G G
he customer.
G
Strategic Business Unit (SBU) G G G
a relatively autonomous division or organizational unit of a large company that operates
G G G G G G G G G G G G
independently but within the corporate umbrella, exercising control over most of the fa
G G G G G G G G G G G G G
ctors affecting its long-term performance.
G G G G
BCG Matrix: Stars
G G
High growth/High Postition
G G
-important to building the future of the business
G G G G G G G
-deserving any needed investment G G G
-Will eventually become a cash cow
G G G G G
BCG Matrix: Cash Cows
G G G
Low growth/high position
G G
key source of internal cash generation for the firm
G G G G G G G G
BCG Matrix: DogsG G
low growth/low position
G G
potential high cash users & prime candidates for liquidation
G G G G G G G G
BCG Matrix: ?/Problem Child
G G G
high growth/low position
G G
high cash needs that, if nurtured properly, can convert into stars
G G G G G G G G G G
GE Business Screen
G G
A method of evaluating businesses along two dimensions: (1) industry attractiveness an
G G G G G G G G G G G
d (2) competitive position; in general, the more attractive the industry and the more co
G G G G G G G G G G G G G G
mpetitive the position, the more an organization should invest in a business
G G G G G G G G G G G