Chick Fil A Team Trainer Test 2025/2026
Exam Questions and Correct Answers |
New Update
Why do we say pleasure? - 🧠ANSWER ✔✔Service minded attitude
Three types of people we always seat - 🧠ANSWER ✔✔Anyone with kids,
the elderly, and the disabled
Explain the three characteristics of a raving fan - 🧠ANSWER ✔✔Pays full
price, recommends, comes often
What is our raving fan strategy? - 🧠ANSWER ✔✔Operational excellence,
second mile service, and emotional connection
What five categories make up our operational excellence score? -
🧠ANSWER ✔✔Order accuracy, cleanliness, taste, speed of service, and
courteousness and attentiveness.
Explain the core 4 - 🧠ANSWER ✔✔Create eye contact
Share a smile
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Speak enthusiastically
Stay connected
List the three require service behaviors - 🧠ANSWER ✔✔Deliver trays
Table touch ins
Carry large orders
The core 4 plus the required service behaviors= - 🧠ANSWER ✔✔Recipe for
service
What is a table touch in and how often should you do them? - 🧠ANSWER
✔✔Every 10-15 minutes you should go out and check on the guests.
Instead of no problem, ok, you're welcome, alright etc. what should you
say? - 🧠ANSWER ✔✔My pleasure
Instead of saying "is that all" what should you say? - 🧠ANSWER ✔✔Does
that complete your order; may I get anything else for you?
Instead of saying "can I take your trash" what should you say? - 🧠ANSWER
✔✔May I take your tray for you?
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
Exam Questions and Correct Answers |
New Update
Why do we say pleasure? - 🧠ANSWER ✔✔Service minded attitude
Three types of people we always seat - 🧠ANSWER ✔✔Anyone with kids,
the elderly, and the disabled
Explain the three characteristics of a raving fan - 🧠ANSWER ✔✔Pays full
price, recommends, comes often
What is our raving fan strategy? - 🧠ANSWER ✔✔Operational excellence,
second mile service, and emotional connection
What five categories make up our operational excellence score? -
🧠ANSWER ✔✔Order accuracy, cleanliness, taste, speed of service, and
courteousness and attentiveness.
Explain the core 4 - 🧠ANSWER ✔✔Create eye contact
Share a smile
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Speak enthusiastically
Stay connected
List the three require service behaviors - 🧠ANSWER ✔✔Deliver trays
Table touch ins
Carry large orders
The core 4 plus the required service behaviors= - 🧠ANSWER ✔✔Recipe for
service
What is a table touch in and how often should you do them? - 🧠ANSWER
✔✔Every 10-15 minutes you should go out and check on the guests.
Instead of no problem, ok, you're welcome, alright etc. what should you
say? - 🧠ANSWER ✔✔My pleasure
Instead of saying "is that all" what should you say? - 🧠ANSWER ✔✔Does
that complete your order; may I get anything else for you?
Instead of saying "can I take your trash" what should you say? - 🧠ANSWER
✔✔May I take your tray for you?
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
