IAHSS BASIC OFFICER CERTIFICATION QUESTIONS AND VERIFIED ANSWERS

IAHSS BASIC OFFICER CERTIFICATION QUESTIONS AND VERIFIED ANSWERS "Being able to operate properly security equipment is? - CORRECT ANSWER Of utmost importance to day-to-day operations" "When police request to locate an employee they wish to question or serve with warrant, security should? - CORRECT ANSWER Summon the employee to a private area and notify administration" "Which of the following are considered the two major roles of a security officer in preventing workplace violence? - CORRECT ANSWER Deterrence and emergency response" "On routine patrol you find an unattended drug chart with the keys in the lock. You should first? - CORRECT ANSWER Notify the Nursing Supervisor" "A two-way radio is? - CORRECT ANSWER The most important item of equipment an officer carries" "One of the reasons healthcare organizations have put more emphasis on public relations is? - CORRECT ANSWER Escalating healthcare costs combined with reductions in government funding" "The cost-effectiveness of the security functions and the justification of its expenses can be demonstrated through? - CORRECT ANSWER Bench-marking" "The loss of "deemed status" could stop reimbursement of revenue from the? - CORRECT ANSWER Centers for Medicare and Medicaid Services" "Which of the following is NOT a reason healthcare organizations need security services? - CORRECT ANSWER Governmental regulations" "A risk is? - CORRECT ANSWER The possibility of a loss" "Which of the following is NOT a key attribute of one's observation skills? - CORRECT ANSWER Questioning instincts" "Which does NOT typically contribute to behavior in stressful situations? - CORRECT ANSWER Age" "___________________________, both inside and outside the facility, may help deter a person interested in placing a bomb. - CORRECT ANSWER Proper lighting" "What is the definition of crowd control? - CORRECT ANSWER Techniques used to address unlawful public assemblies" "Which of the following is NOT a cost effective way to improve the physical environment to make it safer? - CORRECT ANSWER Installing parking lot gate arms" "Relatively rare forms of terrorism are? - CORRECT ANSWER Nuclear, biological, chemical" "Facts captured in a security officer's notebook should be? - CORRECT ANSWER Accurate and complete" "The two best ways to have a customer experience a positive feeling after an encounter is through? - CORRECT ANSWER Verbal and non-verbal communication" "A job action sheet is a/an? - CORRECT ANSWER Job description" "Which of the following typical events is NOT something an officer would be asked to investigate? - CORRECT ANSWER Medication error" "The four areas in a healthcare organization most susceptible to hostage taking are? - CORRECT ANSWER Obstetrics, Emergency Department, Pharmacy, and Administration" "Which is NOT an example of an ancillary service? - CORRECT ANSWER Finance" "Bed control means? - CORRECT ANSWER Initial assignments and subsequent transfer of a patient" "Each of the following is a basic step in responding to a bomb threat EXCEPT? - CORRECT ANSWER Keeping the media informed" "According to C. J. Hetherington of the Navel Postgraduate School, private security officers are "essential to the efforts of the Department of Homeland Security" to employ what two strategies? - CORRECT ANSWER First responder and first coordinator" "While providing security services in a healthcare setting, an officer must always be alert of the potential for? - CORRECT ANSWER Aggressive or violent behavior" "A sample of effective deterrent to potential infant abduction is? - CORRECT ANSWER Having all employees briefly greet each visitor" "A healthcare facility is considered a potential terrorist risk due to the? - CORRECT ANSWER High volume of persons in the building" "The National Labor Relation Act protects the rights of hospital employees to organize for the purpose of collective bargaining of all of the following EXCEPT? - CORRECT ANSWER Profit sharing" "The most important concept to remember in Magnetic Resonance Imaging safety is? - CORRECT ANSWER The Magnet is ALWAYS on" "When media or people refuse to cooperate with directions, security staff must? - CORRECT ANSWER Maintain a firm, authoritative, yet diplomatic demeanor" "One characteristic difference between a sworn officer and a non-sworn officer is? - CORRECT ANSWER Non-sworn officers generally have the same authority in criminal matters as a regular citizen" "A cybercrime know as "phishing" involves using a? - CORRECT ANSWER Counterfeit website" "Credit card fraud is easy to commit but the thief has _______________________________________to use the stolen information. - CORRECT ANSWER A time limit" "All of the following are elements of an effective patrol EXCEPT? - CORRECT ANSWER Developing routine patrols" "MOST serious crimes committed by healthcare employees should be processed through the? - CORRECT ANSWER Judicial system" "The term commonly used to refer to an incident where a patient leaves the hospital without being discharged or without telling anyone is? - CORRECT ANSWER Against medical advice" "Ethical behavior, in its simplest form, is defined as? - CORRECT ANSWER Acceptable principles ofr right, just and fair" "To obtain narcotics or other drugs, a drug seeking patient will typically? - CORRECT ANSWER Fake a medical condition" "Criminal acts are classified into felonies, misdemeanors, and - CORRECT ANSWER Violations" "Guidelines for Preventing Workplace Violence for Healthcare and Social Services workers are published by? - CORRECT ANSWER OSHA" "An identity theft deliberately assumes another person's identity to? - CORRECT ANSWER Commit acts of fraud" "The term "recipe" from the original Latin, then abbreviated, is what we now know as? - CORRECT ANSWER RX" "A baton should be issued and used for? - CORRECT ANSWER Defensive purposes" "Which of the following reasons explains why an attorney for the plaintiff would appreciate a delay in litigation? - CORRECT ANSWER Memories fade" "When you encounter a police officer who acts unprofessionally, you should? - CORRECT ANSWER Resist the urge to verbally retaliate" "Which of the following BEST defines "customer?" - CORRECT ANSWER Anyone with whom you interact" "The liaison officer assists the incident commander by? - CORRECT ANSWER Serving as the point of contact for agency representatives who are helping support the operation" "In a _____________________________ scam, thieves gain personal information about a victim by pretending to be a legitimate business. - CORRECT ANSWER Social engineering" "Medical data for a specific patient is known by each of the following names EXCEPT? - CORRECT ANSWER Services rendered data" "Surveys of law enforcement and security agencies reveal both sides believe? - CORRECT ANSWER They could do more to encourage a positive working relationship" "Which of the following is true of a leading question? - CORRECT ANSWER Hints at what the answer is" "Stop signs, stop lanes, and traffic lights in parking lots are intended to? - CORRECT ANSWER Control Traffic" "Which of the following does community-oriented patrolling improve? - CORRECT ANSWER Officer visibility and accountability" "What is NOT a typical reason why crowd would gather in a healthcare environment? - CORRECT ANSWER Rock Concert" "What does the acronym HICS refer to? - CORRECT ANSWER Hospital Incident Command System" "An image risk involves damage or loss of a/an________________________________________________ reputation. - CORRECT ANSWER Organization's" "When an employee is terminated, the security officer may be asked to be present or nearby and? - CORRECT ANSWER Escort the employee off the premises" "Before unloading, handling, or transferring injured persons, security officers should first be? - CORRECT ANSWER Trained" "Which one of the following is NOT one of the four "C's" of a security report? - CORRECT ANSWER Candid" "One of the situation-specific factors to consider during the response to an actual disturbance is the? - CORRECT ANSWER Number of individuals involved" "Potential terrorists may be detected by profiling their? - CORRECT ANSWER Behavior" "Which of the following is a proprietary healthcare classification? - CORRECT ANSWER Investor-owned and considered for profit" "The Occupational Safety and Health Administration (OSHA) is a regulatory agency of which government department? - CORRECT ANSWER Labor" "A team needs clearly defined___________________________________________________________ to be successful. - CORRECT ANSWER Purpose and goals" "Of the basic report styles, the MOST popular in the healthcare security field is? - CORRECT ANSWER Narrative and check-off style" "Handcuffs keep people from injuring? - CORRECT ANSWER Themselves and others" "In preparation for the trail an officer's field notes should be all of the following EXCEPT? - CORRECT ANSWER Long and very detailed" "The ROARR acronym stands for_____________________________, Observe, Anticipate, and React or Recommend. - CORRECT ANSWER Report" "When placing a person in handcuffs, all of the following procedures should be used EXCEPT? - CORRECT ANSWER Ratcheted down as tight as possible" "It is importance for healthcare organizations to maintain their Joint Commission accreditation to avoid losing? - CORRECT ANSWER Government-funded patient reimbursement" "After an officer uses a protective spray or foam? - CORRECT ANSWER The suspect becomes the responsibility of the security officer" "When responding to a duress/panic alarm, the security officer should? - CORRECT ANSWER Wait for law enforcement to arrive before doing anything" "Carrying a flashlight during the day is? - CORRECT ANSWER Just as important as having one at night" "All patients planning a stay in the facility should? - CORRECT ANSWER Be told to leave their valuables at home" "A security officer can improve and enhance their powers of observation on patrol by? - CORRECT ANSWER Using all of their senses" "All of the following are things security officers need to know when responding to a chemical emergency EXCEPT? - CORRECT ANSWER Non-hazardous materials that are in the area" "The basic organizational structure of the typical healthcare organization resembles a? - CORRECT ANSWER Pyramid" "The best way to advocate and promote the growing, challenging, and exciting field of security is through? - CORRECT ANSWER Direct involvement in outreach activities" "To help prevent infant abductions, a facility must - CORRECT ANSWER Foster a team effort by the entire staff" "An investigation report should NOT - CORRECT ANSWER Express the report writer's attitude and opinion" "Many authorities on terrorism use the "___________ Signs of Terrorism" as an educational tool. - CORRECT ANSWER Eight" "The third stage of a fire is? - CORRECT ANSWER Flame" "Hospitals can help protect medical records employees by implementing all of the following EXCEPT? - CORRECT ANSWER Replacing key locks with card readers" "The letter C in the acronym RACE means? - CORRECT ANSWER Contain" "The most common areas a missing patient will turn up at are? - CORRECT ANSWER Cafeterias and entrance doors" "The fire triangle represents the combination of______________________ elements that must be present for a fire to exist? - CORRECT ANSWER Three" "Two of the federal regulations and standards that every healthcare security officer should be aware of are ____________________________________ and ____________________________________________. - CORRECT ANSWER OSHA and HIPPA" "There have been __________ documented cases of infant abductions from 1983 to June 2014 - CORRECT ANSWER 132" "Which of the following is NOT typically found in a patient's medical records? - CORRECT ANSWER Salary" "An action NOT common to potential infant abduction is? - CORRECT ANSWER Previous conflict with mother about infant's care" "Security must be familiar with each? - CORRECT ANSWER Special security procedures" "Healthcare employees should be familiar with what two provisions of the HIPAA law? - CORRECT ANSWER Privacy and security rules" "A good report writer has three attributes represented by the letters ASK, the skills are? - CORRECT ANSWER Attitude, skills, and knowledge" "Which of the following is NOT considered an abusive technique when interrogating a suspect? - CORRECT ANSWER Giving Miranda warnings" "The profile of a typical infant abductor includes the following characteristics EXCEPT? - CORRECT ANSWER Have a criminal history" "Which of the following is NOT a standard procedure with video cameras? - CORRECT ANSWER Use of dummy cameras" "The following are big advantages for team building in a healthcare organization EXCEPT? - CORRECT ANSWER Creating opportunities for unique departments and processes within the organization" "Healthcare security departments derive their missions for the? - CORRECT ANSWER Goals of the institution" "The facility is responsible for the safeguarding Personal Health information? - CORRECT ANSWER At all times" "The information System department is the backbone of the healthcare organization's - CORRECT ANSWER Information Systems Department" "According to the U. S. Drug Enforcement Administration, prescription drug abuse represents approximately________of the overall drug problem in the US. - CORRECT ANSWER 30%" "The _______________________________________________________________ requires employers to keep workplaces free from recognized hazards likely to cause death or serious physical harm. - CORRECT ANSWER Occupational Safety and Health Administration" "Ethical behavior is doing what is? - CORRECT ANSWER Right, just and fair" "Criminal law is intended to? - CORRECT ANSWER Prevent harm to society" "Who must a security department rely on to be its eyes and ears? - CORRECT ANSWER Customers" "Damages awarded by the court to cover the plaintiffs actual losses are called? - CORRECT ANSWER Compensatory damages" "The four phase of Emergency Management are: - CORRECT ANSWER Mitigation, preparedness, response, and recovery" "A private citizen may usually make a felony arrest if? - CORRECT ANSWER The felony has been committed in his/her presence" "Special patrol considerations are needed for all of the following EXCEPT? - CORRECT ANSWER Employee's personal offices" "Inventory your keys and access cards? - CORRECT ANSWER At the beginning of each shift" "The three zones of protections are? - CORRECT ANSWER Outer, middle, and inner" "Which of these is NOT a caregiver? - CORRECT ANSWER Executive medical director" "In preparing yourself professionally, do not limit yourself to courses or seminars that deal specifically with? - CORRECT ANSWER Security" "Physicians and other healthcare professionals can release certain patient information? - CORRECT ANSWER Under specified circumstances" "One of the most common problems facing law enforcement and security I'm emergency rooms is? - CORRECT ANSWER Weapons being brought in and the negative presence of gang members" "One of the most visible employees in the healthcare system is the? - CORRECT ANSWER Security officer" "In high-risk situations, which factors need to be formally accessed? - CORRECT ANSWER Environment, staffing, policies, and past instances" "The security department can reveal and increase its value as a member of a healthcare organization's team through? - CORRECT ANSWER Teamwork and team building" "Which is NOT a typical interaction that security will have with a patients? - CORRECT ANSWER Assisting accounts payable" "One unique fire planning consideration healthcare facilities face is - CORRECT ANSWER A patient needing assistance to move" "Generally, the number of patients diagnosed with mental health issues has? - CORRECT ANSWER Increased" "The risk of violent outbursts by patients or visitors increased when attempts are made to set limits on? - CORRECT ANSWER Eating, drinking, or use of tobacco or alcohol" "Which of the following is NOT a true statement regarding team building and increased participation? - CORRECT ANSWER Promotes empowerment and self-reliability" "Before placing surveillance devices in any location, it is recommended that approval be given by the healthcare organization and? - CORRECT ANSWER Legal counsel" "The safety officer - CORRECT ANSWER Is responsible for ensuring the safety of all incident personnel" "Each of the following groups conducts inspections related to fire hazards EXCEPT? - CORRECT ANSWER National Fire Prevention Association" "The mission of the Centers of Disease Control and Prevention includes? - CORRECT ANSWER Protecting American from health, safety, and security threats" "The Joint Commission views the Safety Management plan as the? - CORRECT ANSWER Foundation of the organization's safety program" "Security officers and departments reports may be used to identify trends and support________________-range planning. - CORRECT ANSWER Long" "Drug diversion is a - CORRECT ANSWER Type of theft" "The consequence of a child abduction to a hospital would include all of the following EXCEPT? - CORRECT ANSWER Litigation" "Mitigation is simply taking steps to reduce or eliminate losses from? - CORRECT ANSWER Unanticipated events" "The type of vehicle used by security is determined by? - CORRECT ANSWER The type of patrol to be conducted" "The extreme form of managed care is called? - CORRECT ANSWER Capitation" "The Joint Commission's mission includes? - CORRECT ANSWER Continuously improving the safety and quality of care provided to the public" "The process by which questionnaires are provided to staff, visitors, and patients for feedback is often referred to as? - CORRECT ANSWER Evaluation surveys" "Officer and security department reports have several administrative uses including? - CORRECT ANSWER Gaining and keeping accreditation" "As a healthcare security officer, you have the responsibility to protect staff, patients, and visitors but NOT to? - CORRECT ANSWER Be foolhardy when called to potentially violent situation" "The Joint Commission standards require that risk assessments to be done? - CORRECT ANSWER Twice per year" "The responsibility to issue permits, monitor, and enforce compliance with environmental laws is delegated to state by the? - CORRECT ANSWER Environmental Protection Agency" "Which of the following is NOT a stage of team development? - CORRECT ANSWER Conforming" "In what industry does the highest percentage of assaults occur? - CORRECT ANSWER Healthcare and related industries" "Patrol provides a security officer an opportunity to do all of the following EXCEPT? - CORRECT ANSWER Gain favor with their supervisor" "As needed, the incident commander adds levels to the organization below the section, including? - CORRECT ANSWER Branches, divisions/groups, and units/single resources" "Which of the following is not a proper technique to use when providing good customer services? - CORRECT ANSWER Looking at your watch every few minutes" "Indicators of terrorist attack may? - CORRECT ANSWER Occur months or even years apart" "Each of the following are benefits derived from a workplace violence prevention program EXCEPT? - CORRECT ANSWER The frequency and/or severity of incidents prevented can be counted" "General staff functions are organized into the these sections: operations, planning, finance/administration, and? - CORRECT ANSWER Logistics" "Which is NOT recommended in the National Center for Missing and Exploited Children guidelines for preventing infant abduction or switching? - CORRECT ANSWER Place a small tattoos on the bottom of the infant's foot" "Security officers are part of the? - CORRECT ANSWER Physical security control system" "A nursing home is a setting for? - CORRECT ANSWER Custodial care" "All of the following are common risk factors for workplace violence in the healthcare setting EXCEPT? - CORRECT ANSWER Restricted movement of the public" "All of the following on-site security activities can help assist local law enforcement EXCEPT? - CORRECT ANSWER Issuing employee ID badges" "When providing a service in a facility, the thing most likely to leave a lasting impression is your? - CORRECT ANSWER Demeanor and attitude" "Having employees search for a bomb is recommended for which two reasons? - CORRECT ANSWER Know what items belong in the area and know the facilities layout well" "Which is NOT typically a warning sign of increased anger and the potential for violence? - CORRECT ANSWER Garbled speech" "Preventing violence in the healthcare setting requires? - CORRECT ANSWER A multi-disciplinary approach" "Perhaps the most consistent, negative effect, that staff can have on an organization's bottom line is? - CORRECT ANSWER Theft and fraud" "Hospice patients are NOT? - CORRECT ANSWER Treated so as to slow the process of dying" "Security officers who work in a facility with a historically high level of disturbances should? - CORRECT ANSWER Receive basic training in aggression management" "A security officer can be directly involved in measuring the likelihood of a risk becoming a crime by? - CORRECT ANSWER Conducting security patrols and writing incident reports" "Which of the following is NOT a correct statement about Materials Management? - CORRECT ANSWER The after-hours access is unlimited" "Risk factors in high-risk areas should be accessed by security? - CORRECT ANSWER Constantly" "Which of the following is allowed admit patients to the hospital? - CORRECT ANSWER Attending physician" "Officers trained on how to handle potentially difficult disturbances or aggressive persons are better prepared to? - CORRECT ANSWER Deal with these problems in a safe manner" "Flame can result when, fuel, heat, and oxygen are combined in a? - CORRECT ANSWER Chemical reaction" "The basic components of a video surveillance system includes cameras, recording/storage devices, other components, and? - CORRECT ANSWER Displays" "Terrorists often survey the intended target to determine the? - CORRECT ANSWER Strengths, weakness, and number of personnel that may respond to an incident" "Which is NOT a physical security measure that pharmacies may use to protect and control prescription drugs? - CORRECT ANSWER Calibrating machine" "One of the reason employees often hesitate to share information concerning domestic violence with their employer is? - CORRECT ANSWER Embarrassment" "The key to successfully managing an aggressive or violent demonstration is? - CORRECT ANSWER Develop an effective written response plan" "For hazards that not specifically address by a particular OSHA standard, OSHA may rely upon the? - CORRECT ANSWER General duty clause" "Recognizing a vulnerability helps the security department prevent or? - CORRECT ANSWER Predict the actually occurrence" "An analysis of trends can assist an organization in workplace violence identification by determining? - CORRECT ANSWER When and where workplace violence is most likely to occur" "The two Homeland Security Presidential Directives are _________________________________________ and ________________________________________________ - CORRECT ANSWER Management of Domestic Incidents and National Preparedness" "In terms of privacy for hospitalized patients, which of these statements are NOT true? - CORRECT ANSWER knocking on a patients door is necessary" "A security officer can reduce risk by - CORRECT ANSWER Making unscheduled patrols of parking areas" "Try to conduct an interview in a private area to? - CORRECT ANSWER Reduce distractions and protect confidentiality" "Which of the following is NOT a security risk associated with forensic patients? - CORRECT ANSWER Medication" "In terms of security, the Food and Nutrition department is one of the ______________________________________________________________________ area in a healthcare facility - CORRECT ANSWER Most vulnerable" "You can provide better customer service by allowing an angry customer to? - CORRECT ANSWER Vent" "Which is NOT true? - CORRECT ANSWER Volunteers are not assigned to specific areas" "Registration under an alias is typically reserved for - CORRECT ANSWER VIP, celebrity, or controversial person" "The Emergency Medical Treatment and Active labor Act requires Medicare participating hospital to provide? - CORRECT ANSWER Medical screening for emergency condition" "Which of the following is NOT considered a public relations tool? - CORRECT ANSWER Vehicle barricade" "The NFPA-101 standard is commonly known as the? - CORRECT ANSWER Life Safety Code" "Which of the following is NOT a basic step in report writing? - CORRECT ANSWER Distribute information" "Felony crimes committed against either property or persons are governed under which of the following laws? - CORRECT ANSWER Criminal" "When does the risk of violence or outbursts by patients or visitors increase? - CORRECT ANSWER When attempts are made to set limits" "What is an important part of the security officer's duties when a crime has been committed? - CORRECT ANSWER Personal interviews and investigations" "What is the first step you should take when arriving at an event scene? - CORRECT ANSWER Perform a protective sweep" "What is the most common type of pharmacy within a healthcare facility? - CORRECT ANSWER Inpatient" "When interviewing a victim, what should be offered first? - CORRECT ANSWER Medical Attention" "The video surveillance system allows the security department to monitor multiple areas with? - CORRECT ANSWER A minimum of personnel" "What should be done when a written threat is received by mail? - CORRECT ANSWER Save all the packaging material" "How can direct caregiver play an important role in patient security? - CORRECT ANSWER monitoring unit visitors" "Whenever a civil disturbance moves within the healthcare facility, strong consideration should be given to protect what vulnerable areas from potential vandalism? - CORRECT ANSWER Security-sensitive" "What must security staff do when media or people refuse to cooperate with directions? - CORRECT ANSWER Maintain a firm, authoritative, yet diplomatic demeanor" "What is one of the situation-specific factors to consider during the response to an actual disturbance? - CORRECT ANSWER Number of individuals involved" "The Improvised Explosive Device (IED) search plan should be taught to all employees during orientation and repeated how often? - CORRECT ANSWER Annually" “The privacy of medical records is protected by? - CORRECT ANSWER Federal law" "In preparing for trial, which one of the following items is least critical? - CORRECT ANSWER Public speaking" "The most common way for a fire spread is by? - CORRECT ANSWER A flame contacting new fuel" "A significant amount of personal information on employees is kept? - CORRECT ANSWER In their own departments" "An underlying factor in many security officers interactions with visitors is? - CORRECT ANSWER The emotional state of the visitor" "Which of the following is NOT a valid/key assumption in a written civil disturbance response plan? - CORRECT ANSWER Access to the facility will not be affected" "One way terrorists may test the security of a facility is to? - CORRECT ANSWER Move into a sensitive area and observe the response" "Which is NOT a type of Intensive Care Unit? - CORRECT ANSWER Dialysis" "A hospital's security department is considered? - CORRECT ANSWER Support Unit" "Legally, a patient's medical record is the property of the? - CORRECT ANSWER Patient and healthcare organization" "Badges of staff allowed access to the infants are often? - CORRECT ANSWER Colored Coded" "Signs in parking areas should be posted, visible, and appropriate for? - CORRECT ANSWER Handicapped access" "Usually citizen's protests are about? - CORRECT ANSWER Social or political" "What ability or skill is most likely to achieve success in a potentially violent situation? - CORRECT ANSWER De-escalation" "Which BEST describes the six fundamental answers all investigations seek? - CORRECT ANSWER Who, What, When, Where, Why, How" "A person may be assigned one or several job action sheet assignments depending on? - CORRECT ANSWER The scale of the incident" "All computers in the entire hospital are linked through? - CORRECT ANSWER Information systems" "The security officer's notebook contains? - CORRECT ANSWER Observations and facts" "The individual right to come together with others to express , promote, pursue, and defend common interests refers to? - CORRECT ANSWER Freedom of assembly" "The incipient stage of a fire produces - CORRECT ANSWER Tiny, combustible particles" "How many critical areas must an organization's Emergency Plan address? - CORRECT ANSWER Six" "When a search of an employee's locker has been authorized, it should be conducted in the presence of the employee and a member of? - CORRECT ANSWER Human Resources" "A not-for-profit healthcare organization does NOT generally? - CORRECT ANSWER Pay Federal or State taxes" "Civil law is intended to? - CORRECT ANSWER Govern the acts of private parties" "When conduction a two-person room search for a bomb, first? - CORRECT ANSWER Move to opposite sides of the room" "What three critical skills can aid a security officer in de-escalating behavior? - CORRECT ANSWER Listening, empathy, and collaboration" "A security officer interacts MOST often with? - CORRECT ANSWER Employees" "Identity theft is? - CORRECT ANSWER Illegally impersonating another" "The Joint Commission's standards that relate to security are found in the accreditation manual's chapters entitled? - CORRECT ANSWER Environment of Care" "A criminal's modus operandi is their? - CORRECT ANSWER Method" "Which of the following is NOT true of civil law? - CORRECT ANSWER These offenses can be categorized as code violations, misdemeanors, and felonies" "Who has the PRIMARY responsibility for protecting the defendant's constitutional rights to due process and fair trial? - CORRECT ANSWER Defense attorney" "What potential biological hazard in healthcare facilities is regulated by OSHA? - CORRECT ANSWER Blood-borne pathogens" "All of the following are tools used by a security officer for effective security officer for effective security monitoring and planning EXCEPT? - CORRECT ANSWER Time and attendance" "Physical security controls can be? - CORRECT ANSWER Natural, man-made, or both" "The Magnetic Resonance imaging area is divided into ____________ zones. - CORRECT ANSWER Four" "Which is not a typical way that caregivers try to divert drugs? - CORRECT ANSWER Recompounding" "Pertinent information about hazardous material is provided by the manufacturer on a? - CORRECT ANSWER Safety Data Sheet (formerly Material Safety Data Sheet)" "A security officer on patrol should? - CORRECT ANSWER Let employees know that they are in the area" "Which of the following is NOT one of the key elements of officer conduct during crowd control? - CORRECT ANSWER Use escape routes" "The term to describe the relationship between unions and the facility's management is referred to as? - CORRECT ANSWER Labor relations" "One of the reason that The Joint Commission began conducting unannounced survey visit in January of 2006 was to? - CORRECT ANSWER Help focus on providing safe, high-quality care at all times" "The last preparation a terrorist usually makes before conducting an attack is? - CORRECT ANSWER Deploying assets or getting into position" "One of the most important elements of the physical security control systems is? - CORRECT ANSWER Light" "One of the primary responsibilities of security during a civil disturbance is to? - CORRECT ANSWER Protect the perimeter" "Which of the following MOST accurately describes the importance of security reports? - CORRECT ANSWER They are used to help create future loss avoidance" "A hospital's business office is a busy place. Security should NOT? - CORRECT ANSWER Refuse to provide escort for a package or delivery" "All of the following are behaviors which individuals exhibit when they are progressing towards violence EXCEPT? - CORRECT ANSWER Exhibiting rational behavior" "The Safety Management Program has several goals, which is NOT one of those goals? - CORRECT ANSWER Specify hazards and vulnerabilities which often cause worker injury" "The best way to manage the threat of a bomb is to? - CORRECT ANSWER Be prepared before any threats are received" "The amount of evidence a sworn officer needs to make a "stop" or "frisk" is defined as? - CORRECT ANSWER Reasonable suspicion" "The purpose of a protection order is to? - CORRECT ANSWER Limit contact between the victim and potential assailant" "To make a parking areas safe and easier to defend during crowd control event, the areas should be? - CORRECT ANSWER Well Lit" "The Incident Command System has three purposes, they are? - CORRECT ANSWER Ensure the safety of responders/others, coordinate local and national response, and effectively use resources" "If it is decided to partially or fully evacuate for a bomb event? - CORRECT ANSWER Follow your facility's emergency management plan" "When dealing with an aggressive situation, you must? - CORRECT ANSWER Apply the level of force appropriate to the level of aggression" "Key functions of security personnel at the onset of a disaster or emergency may includes setting the tone by? - CORRECT ANSWER Displaying calm, remaining confident, and providing leadership" "A team is defined as a ____________________________________________________________ associated in a work or activity. - CORRECT ANSWER Number of people" "Which of the following is NOT on the checklist used by security officers to build their public relation skills? - CORRECT ANSWER Short and to the point communication style" "Which of the following tools/tips for writing reports should NOT be used? - CORRECT ANSWER Use a pencil" "Several laws, bills and presidential directives define terrorism including the? - CORRECT ANSWER US Code of Federal Regulations" "The Hospital Incident Command System provides a scalable plan to provide only the necessary number of responders and manager an incident by its ability to be? - CORRECT ANSWER Expanded and contracted" "The statutes of limitations vary among states but security incident reports should generally be kept for? - CORRECT ANSWER Five to Seven Years" "The IAHSS Code of Ethics helps? - CORRECT ANSWER Guild healthcare security personnel" "Picketers may legally? - CORRECT ANSWER Carry signs and protest to publicize their issues" "Training in workplace violence prevention has which two goals? - CORRECT ANSWER Communicating the organization's philosophy and preparing staff to respond safely" "The inability to perform one or more normal healthcare facility functions is a/an? - CORRECT ANSWER Loss of business risk" "The compounding area of a healthcare pharmacy? - CORRECT ANSWER Has no access without a licensed pharmacist present" "The intent of a visitor pass system is to? - CORRECT ANSWER Identify authorized visitors to the facility" "An example of a community planner partner is? - CORRECT ANSWER Local coroner" "During a search for a bomb, two-way communication can be accomplished using? - CORRECT ANSWER The existing telephone system and runners" "The two difficulties of conducting a group interview are? - CORRECT ANSWER Tracking who said what and witnesses changing their answer based on what others say" "Personal Protection Equipment includes? - CORRECT ANSWER CPR pocket mask, gloves, and eye/mouth protection" "The MOST common type of patrols are? - CORRECT ANSWER Foot patrols" "The relationship between security and ___________________________________ is the most complex. - CORRECT ANSWER Staff" "Since 2005, several suspicious incidents have occurred in hospitals that could be linked to terrorism, including? - CORRECT ANSWER Posing as a surveyor for The Joint Commission" "Conditions observed while on patrol such as lights out, unsafe conditions, or license numbers of suspicious vehicles are considered___________________________________ notes. - CORRECT ANSWER Operation" "The primary responsibilities for the business offices are? - CORRECT ANSWER Admitting patients and collecting payments" "Generally, who is the largest group of drug diverters? - CORRECT ANSWER Medical doctors" "Whenever a civil disturbance moves within the healthcare facility, strong consideration should be given to protect what vulnerable areas from potential vandalism? - CORRECT ANSWER Security -sensitives" "Which is NOT a sanction for Constitutional, Civil Rights, and Criminal Violations? - CORRECT ANSWER Summary citation" "In a bomb situation, all windows and doors should be? - CORRECT ANSWER Opened" "The Emergency Management phase that concentrates upon activities to continue operations and provide lifesaving services is known as the? - CORRECT ANSWER Response Phase" "Which of the following groups is NOT considered one of the different types of workers one might find in a healthcare facility? - CORRECT ANSWER Customers" "If a non-sworn officer conducts an unreasonable search in violation of civil law, they may be civilly liable for the tort of? - CORRECT ANSWER Invasion of privacy" "The power to detain or arrest someone depends upon all of the following EXCEPT? - CORRECT ANSWER The age of the suspect" "Prior to the formation of a bargaining movement, employees and representatives of a union may lawfully engage in passing out written materials and? - CORRECT ANSWER Meet in a non-work areas on non-work time" "The security uniform helps? - CORRECT ANSWER Deter crime, regulate the behavior of others, and convey an air of authority" "A person who receives a bomb threat by telephone should ask three key questions? - CORRECT ANSWER When, where, and why?" "Combining ongoing training with professionalism, job interest, and ethical behavior prepares you to? - CORRECT ANSWER Step in when opportunities for advancement occur" "Good customer service is a key to gaining repeat customers and? - CORRECT ANSWER Employee satisfaction" "The term "professionalism" refers to an individual or group of individuals who have all of the following EXCEPT? - CORRECT ANSWER Seniority" "Which is NOT an authority having jurisdiction over a healthcare facility that requires compliance with NFPA codes? - CORRECT ANSWER Local law enforcement officials" "The order in which these interactive sensory processes affect each other can be described by the model? - CORRECT ANSWER Observations, perceptions, and memory" "You may encounter a family member walking a dog to a patient's room. This in an example of? - CORRECT ANSWER Holistic care" "Teamwork is the work or activity of several persons acting? - CORRECT ANSWER In close association" "Ongoing educational offerings about protecting personal information should? - CORRECT ANSWER Supplement new employee orientation" "The healthcare environment presents unique hazards for workers including? - CORRECT ANSWER Serious infectious diseases, strong magnets, and toxic chemicals" "Which of the following groups are considered internal customers of the security department? - CORRECT ANSWER Physicians and employees" "a fire develops in __________ stages? - CORRECT ANSWER Four" "Ingress to and egress from parking areas must be controlled? - CORRECT ANSWER At all times" "One of the OSHA standards that directly affect healthcare organizations is the? - CORRECT ANSWER Hazard communication standard" "During a patients stand-by or monitoring situation, security must use? - CORRECT ANSWER Empathy and situation control" "Suspects are advised of the charges by a judge and required to enter a plea at the? - CORRECT ANSWER Initial appearance" "Most facilities use some kind of ________________ID system for staff and physicians. - CORRECT ANSWER Photo" "The independent, non-profit organization that sets standards and accredits healthcare institutions is the? - CORRECT ANSWER The Joint Commission" "Bomb threats are communicated in various ways including by telephone and? - CORRECT ANSWER Social media, email, letter, or in person" "__________________________________________________________________is an essential legal consideration for security reports and documentations. - CORRECT ANSWER A retention schedule" "The L.A.S.T. technique is managing complaints requires security professionals to: - CORRECT ANSWER Listen, Apologize, Solve, Thank" "Security reports help to facilitate_________________________and event recall - CORRECT ANSWER Information exchange" "Hospital provide expectant parents with security information about preventing infant abduction. Which statement would NOT be included in that information? - CORRECT ANSWER Telling relatives and friends not to visit them at the hospital" "One advantage of a foam-type chemical agent is? - CORRECT ANSWER it is not easily dispensed through internal air handlers" "The custody of a prisoner patient is ultimately the responsibility of? - CORRECT ANSWER The appropriate law enforcement agency" "Visitor and media management in an emergency can best be accomplished by? - CORRECT ANSWER Knowing where to send them" "One reason emergency departments are serving more patients with mental health issues is the? - CORRECT ANSWER Closing of psychiatric facilities" "Healthcare security departments should conduct a security assessment every? - CORRECT ANSWER Year" "In the healthcare setting, violent behavior can be caused by? - CORRECT ANSWER Many different reasons" "What should you NOT do when using an intercom? - CORRECT ANSWER Shout" "Is in law enforcement or corrections custody - CORRECT ANSWER A Forensic patient" "The four cardinal responsibilities during an interview are Impartiality, Sensitivity, Confidentiality, and - CORRECT ANSWER Perspective" "A vulnerability in a healthcare setting is? - CORRECT ANSWER The possibility of an act" "In the basic organizational structure for a typical healthcare organization, the Chief Operating Officer and Chief Financial Officer report to the? - CORRECT ANSWER Chief Executive Officer" "Whenever possible, a minimum of _________________security officer(s) should be assigned to respond to a civil disturbance. - CORRECT ANSWER Two" "The two broad types of emergency situations that can affect medical centers are______________________________ and ___________________________________. - CORRECT ANSWER Internal and external" "Reasonable force is viewed as the amount necessary to stop the action? - CORRECT ANSWER And reasonable for the circumstances" "Which of the following is NOT a way to provide better customer service? - CORRECT ANSWER Control the customer's emotions" "Which of the following is NOT considered an ongoing work team? - CORRECT ANSWER Conversion team" "A disaster or emergency that originates in the community, away from the healthcare facility, is an example of a/an________________________________________event. - CORRECT ANSWER External" "The doctrine of respondent superior holds the institution vicariously liable for acts committed by a security officer if they were committed? - CORRECT ANSWER Within the scope of his/her employment" "What is another name of the Board of Directors? - CORRECT ANSWER Board of Trustees" "One of the three responsibilities of an Incident Commander is? - CORRECT ANSWER Establish and maintain liaison with other agencies participating in the incident" "What is the definition of a prescription? - CORRECT ANSWER Remedy or cure" "It is a good idea to have a bomb threat guide or checklist near each telephone? - CORRECT ANSWER Listed in the local public telephone book" "To better prepare security personnel to interact effectively with law enforcement, they should? - CORRECT ANSWER Have a good working knowledge of local and state laws" "One of the MOST important aspects of a security officer's responsibilities is to? - CORRECT ANSWER Maintain confidentiality and objectivity" "Professional advancement and growth can be obtained through all of the following EXCEPT? - CORRECT ANSWER Job Title" "A hospital's written forensic patient policy usually requires information cards and acknowledgement forms to be distributed to law enforcement upon arrival with a prisoner patient? - CORRECT ANSWER And to every relief officer at the beginning of each shift"