USPS Exam 477 Questions and
Answers
APO/FPO + VPO - ANSWER-APO - Army/Air Force Military Mail
FPO - Fleet/Navy
VPO - Village Post Office
Fastest Mail Service - ANSWER-Express Mail
Weight amount allowed for First Class (Mail and Letter) - ANSWER-Mail - 13 oz
Letter - 3.5oz
Library Mail is used for? - ANSWER-Educational purposes such as; Classrooms,
Museums, Library etc...
Media Mail is used for? - ANSWER-Books, Sound Recordings, Video Tapes etc...
Max limit amount of Cash Back - ANSWER-$50.00
How long can mail be held unless extended by PostMaster? - ANSWER-30 Days
Registered mail service and pre-canceled stamps are not available with what mail? -
ANSWER-Express Mail
Express Mail can have add-ons such as? - ANSWER-COD (Collection of Delivery),
Additional Insurance and/or Return Receipt (PS 3533)
Segmented Office - ANSWER-Office ran by manager or past master that is in charge
of stamp stock(s) and product(s)
S.O.L.E.R Term - ANSWER-Squarely face customer, Open posture, Lean towards
customer, Eye contact, and Relaxed collective demeanor.
G.I.S.T Term - ANSWER-Greet, Inquire, Suggest, and Thank Customer(s)
What suggestions can you give customers regarding shipping? - ANSWER-Stamps,
Machinable Parcels, Irregular Parcels, Outside Parcels, Packing and Shipping
What is a Machinable Parcel - ANSWER-6oz to 25lbs min. size of 3" x 6" x 1/4" to
max. size of 17" x 17" x 27"
What is an Irregular Parcel? - ANSWER-Less than 6" in length/3" in height or 6 oz in
weight; rolls/tubes 26" long or less; articles enclosed in envelopes that are not
letters, flats or machinable parcels.
Answers
APO/FPO + VPO - ANSWER-APO - Army/Air Force Military Mail
FPO - Fleet/Navy
VPO - Village Post Office
Fastest Mail Service - ANSWER-Express Mail
Weight amount allowed for First Class (Mail and Letter) - ANSWER-Mail - 13 oz
Letter - 3.5oz
Library Mail is used for? - ANSWER-Educational purposes such as; Classrooms,
Museums, Library etc...
Media Mail is used for? - ANSWER-Books, Sound Recordings, Video Tapes etc...
Max limit amount of Cash Back - ANSWER-$50.00
How long can mail be held unless extended by PostMaster? - ANSWER-30 Days
Registered mail service and pre-canceled stamps are not available with what mail? -
ANSWER-Express Mail
Express Mail can have add-ons such as? - ANSWER-COD (Collection of Delivery),
Additional Insurance and/or Return Receipt (PS 3533)
Segmented Office - ANSWER-Office ran by manager or past master that is in charge
of stamp stock(s) and product(s)
S.O.L.E.R Term - ANSWER-Squarely face customer, Open posture, Lean towards
customer, Eye contact, and Relaxed collective demeanor.
G.I.S.T Term - ANSWER-Greet, Inquire, Suggest, and Thank Customer(s)
What suggestions can you give customers regarding shipping? - ANSWER-Stamps,
Machinable Parcels, Irregular Parcels, Outside Parcels, Packing and Shipping
What is a Machinable Parcel - ANSWER-6oz to 25lbs min. size of 3" x 6" x 1/4" to
max. size of 17" x 17" x 27"
What is an Irregular Parcel? - ANSWER-Less than 6" in length/3" in height or 6 oz in
weight; rolls/tubes 26" long or less; articles enclosed in envelopes that are not
letters, flats or machinable parcels.
