PGA PGM LEVEL 3 GOLF OPS TEST 2025/2026 QUESTIONS
WITH SOLUTIONS GRADED A+
✔✔Numerous members complain about the conditions and speed of the greens after
weekend play. The PGA General Manager meets with the golf course Superintendent at
Friday's staff meeting regarding this issue. What is the potential problem with this
situation? - ✔✔Not presenting feedback in a timely manner
✔✔The cost of goods sold in the golf shop has increased over the past fiscal year. As
the PGA GM you meet with your merchandise operations team to formulate a plan of
action to rectify the issue. What is appropriate about this situation? - ✔✔Base the
feedback on mutually agreed upon performance expectations
✔✔What interpersonal skill should a manager use when discussing agreed-upon
expectations? - ✔✔Feedback
✔✔The head professional receives a complaint concerning the performance of an
outside service attendant. She sets up a meeting with the assistant professional
responsible for outside services. Which guideline for providing effective feedback should
the head professional use to resolve this situation? - ✔✔Provide feedback that is
objective and not biased on personal feelings or interpretations of the situation, based
on mutually agreed upon performance expectations
✔✔What is a guideline of giving effective feedback? - ✔✔Clear, timely, unbiased,
supportive, specific, objective
✔✔How does a poorly structured work situation affect a highly motivated performer? -
✔✔Performer will become ineffective
✔✔What aspect of the work assignment is being managed when the GM considers
what jobs are best suited to which performers? - ✔✔Motivation of the performers
approach to work and life
✔✔How does discretionary enforcement of policies contribute to the motivation of
performers in a working environment? - ✔✔Demotivates with confusion
✔✔How is the motivation of staff members affected by managers who constantly
provide instructions and suggestions regarding assignments? - ✔✔Staff members
become frustrated and no autonomy is given
✔✔Which principle of motivating work is the GM using when she asks the head chef to
update the tournament banquet packages to align with tournament growth initiatives? -
✔✔Skill variety
,✔✔The new Assistant Food and Beverage Director is assigned to redesign the menu.
What principle of motivating work is in use for this assignment? - ✔✔whole task
✔✔Which principle of motivating work would be used for employees who need new
learning challenges? - ✔✔skill variety
✔✔What principle of motivating work is being demonstrated when a manager builds
ongoing relationships with customers into a performers job? - ✔✔significant work
✔✔Which principle of motivating work is best represented when a PGA GM decides to
cross train employees? - ✔✔skill variety by combining tasks
✔✔The Course Maintenance Mechanic is assigned to develop the procedures manual
for managing vehicle and equipment repairs. What principle of motivating work is in use
for this assignment? - ✔✔whole task
✔✔The Player Assistant has been arriving late each day. The PGA General Manager
also notices that pace-of-play has increased, and the players have been complaining
about his lack of course visibility. What principle of motivating work should the General
Manager apply in this situation? - ✔✔significant work
✔✔The superintendent is supervising the construction of a second golf course on
property and the assistant superintendent is assigned to oversee the existing course.
Which principle of motivating work is being used in this scenario? - ✔✔Whole task
✔✔The PGA General Manager notices a lack of performance with a starter and a golf
car attendant. Upon meeting with both individuals they confess that they feel
redundancy in their current positions. The PGA GM makes the decision to cross train
both employees. What principle of motivating work is this? - ✔✔skill variety
✔✔Which principle of motivating work is being applied when a PGA GM assigns the
outside operations supervisor to create the season's schedule for all outside
departments? - ✔✔whole task
✔✔The Food and Beverage Manager is frustrated when attempting to hire new staff.
The PGA GM insists on having the final hiring decision. What principle of motivating
work should the GM use to be more effective? - ✔✔autonomy
✔✔Which principle of motivating work is applied when the merchandiser assigns the
new intern the responsibility of counting the items included in the accessories
classification of inventory? - ✔✔significant work
, ✔✔Which principle of motivating work is being utilized when a PGA GM asks the
marketing director to advertise growth of the game initiatives by increasing the club's
social media engagement? - ✔✔whole task
✔✔Which principle of motivating work is best represented when a PGA GM assigns
practice range set up to an assistant golf professional? - ✔✔whole task
✔✔Which principle of motivating work is demonstrated when employees share
responsibilities in multiple areas of the maintenance crew? - ✔✔skill variety
✔✔The assistant professional has been given the responsibility to conduct the season's
ladies day events. What principle of motivating work is in use for this assignment? -
✔✔autonomy
✔✔What must be received in a clear, timely and unbiased manner to allow performers
to strive for improvement? - ✔✔feedback
✔✔Which principle of motivating work is involved when a manager delegates
responsibility for completion of a task from beginning to end? - ✔✔whole task
✔✔Which principle of motivating work emphasizes the importance of each employee to
the operation? - ✔✔significant work
✔✔How does autonomy increase performer motivation? - ✔✔gives performer freedom
to determine how to best complete the task
✔✔How should the PGA General Manager utilize the principle of significant work when
directing the Merchandiser to conduct spot audits due to high shrinkage in golf club
equipment? - ✔✔communicate the importance to the operation
✔✔During a site visit to repair golf cars out of rotation, the golf car vendor informs the
General Manager that the golf car batteries and tire pressure are low. Which principle of
motivating work should be used when assigning these responsibilities? - ✔✔significant
work
✔✔How should the principle of autonomy be utilized when the PGA General Manager
delegates development of a season-long dinner series to the Head Chef? - ✔✔identify
the degree of discretion
✔✔What principle of motivating work is being used when the head professional gives
the assistant professional the freedom to decide how to manage the entire member
guest tournament? - ✔✔autonomy
WITH SOLUTIONS GRADED A+
✔✔Numerous members complain about the conditions and speed of the greens after
weekend play. The PGA General Manager meets with the golf course Superintendent at
Friday's staff meeting regarding this issue. What is the potential problem with this
situation? - ✔✔Not presenting feedback in a timely manner
✔✔The cost of goods sold in the golf shop has increased over the past fiscal year. As
the PGA GM you meet with your merchandise operations team to formulate a plan of
action to rectify the issue. What is appropriate about this situation? - ✔✔Base the
feedback on mutually agreed upon performance expectations
✔✔What interpersonal skill should a manager use when discussing agreed-upon
expectations? - ✔✔Feedback
✔✔The head professional receives a complaint concerning the performance of an
outside service attendant. She sets up a meeting with the assistant professional
responsible for outside services. Which guideline for providing effective feedback should
the head professional use to resolve this situation? - ✔✔Provide feedback that is
objective and not biased on personal feelings or interpretations of the situation, based
on mutually agreed upon performance expectations
✔✔What is a guideline of giving effective feedback? - ✔✔Clear, timely, unbiased,
supportive, specific, objective
✔✔How does a poorly structured work situation affect a highly motivated performer? -
✔✔Performer will become ineffective
✔✔What aspect of the work assignment is being managed when the GM considers
what jobs are best suited to which performers? - ✔✔Motivation of the performers
approach to work and life
✔✔How does discretionary enforcement of policies contribute to the motivation of
performers in a working environment? - ✔✔Demotivates with confusion
✔✔How is the motivation of staff members affected by managers who constantly
provide instructions and suggestions regarding assignments? - ✔✔Staff members
become frustrated and no autonomy is given
✔✔Which principle of motivating work is the GM using when she asks the head chef to
update the tournament banquet packages to align with tournament growth initiatives? -
✔✔Skill variety
,✔✔The new Assistant Food and Beverage Director is assigned to redesign the menu.
What principle of motivating work is in use for this assignment? - ✔✔whole task
✔✔Which principle of motivating work would be used for employees who need new
learning challenges? - ✔✔skill variety
✔✔What principle of motivating work is being demonstrated when a manager builds
ongoing relationships with customers into a performers job? - ✔✔significant work
✔✔Which principle of motivating work is best represented when a PGA GM decides to
cross train employees? - ✔✔skill variety by combining tasks
✔✔The Course Maintenance Mechanic is assigned to develop the procedures manual
for managing vehicle and equipment repairs. What principle of motivating work is in use
for this assignment? - ✔✔whole task
✔✔The Player Assistant has been arriving late each day. The PGA General Manager
also notices that pace-of-play has increased, and the players have been complaining
about his lack of course visibility. What principle of motivating work should the General
Manager apply in this situation? - ✔✔significant work
✔✔The superintendent is supervising the construction of a second golf course on
property and the assistant superintendent is assigned to oversee the existing course.
Which principle of motivating work is being used in this scenario? - ✔✔Whole task
✔✔The PGA General Manager notices a lack of performance with a starter and a golf
car attendant. Upon meeting with both individuals they confess that they feel
redundancy in their current positions. The PGA GM makes the decision to cross train
both employees. What principle of motivating work is this? - ✔✔skill variety
✔✔Which principle of motivating work is being applied when a PGA GM assigns the
outside operations supervisor to create the season's schedule for all outside
departments? - ✔✔whole task
✔✔The Food and Beverage Manager is frustrated when attempting to hire new staff.
The PGA GM insists on having the final hiring decision. What principle of motivating
work should the GM use to be more effective? - ✔✔autonomy
✔✔Which principle of motivating work is applied when the merchandiser assigns the
new intern the responsibility of counting the items included in the accessories
classification of inventory? - ✔✔significant work
, ✔✔Which principle of motivating work is being utilized when a PGA GM asks the
marketing director to advertise growth of the game initiatives by increasing the club's
social media engagement? - ✔✔whole task
✔✔Which principle of motivating work is best represented when a PGA GM assigns
practice range set up to an assistant golf professional? - ✔✔whole task
✔✔Which principle of motivating work is demonstrated when employees share
responsibilities in multiple areas of the maintenance crew? - ✔✔skill variety
✔✔The assistant professional has been given the responsibility to conduct the season's
ladies day events. What principle of motivating work is in use for this assignment? -
✔✔autonomy
✔✔What must be received in a clear, timely and unbiased manner to allow performers
to strive for improvement? - ✔✔feedback
✔✔Which principle of motivating work is involved when a manager delegates
responsibility for completion of a task from beginning to end? - ✔✔whole task
✔✔Which principle of motivating work emphasizes the importance of each employee to
the operation? - ✔✔significant work
✔✔How does autonomy increase performer motivation? - ✔✔gives performer freedom
to determine how to best complete the task
✔✔How should the PGA General Manager utilize the principle of significant work when
directing the Merchandiser to conduct spot audits due to high shrinkage in golf club
equipment? - ✔✔communicate the importance to the operation
✔✔During a site visit to repair golf cars out of rotation, the golf car vendor informs the
General Manager that the golf car batteries and tire pressure are low. Which principle of
motivating work should be used when assigning these responsibilities? - ✔✔significant
work
✔✔How should the principle of autonomy be utilized when the PGA General Manager
delegates development of a season-long dinner series to the Head Chef? - ✔✔identify
the degree of discretion
✔✔What principle of motivating work is being used when the head professional gives
the assistant professional the freedom to decide how to manage the entire member
guest tournament? - ✔✔autonomy
