State Farm Independent Auto Exam
2025/2026 Exam Questions Marking
Scheme New Update | A+ Rated
Select Service Program - 🧠 ANSWER ✔✔In some market areas, repairers
have been selected to participate in State Farm's Select Service Program.
The program is designed to enhance claim service, increase efficiency, and
afford customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
Paintless Dent repair - 🧠 ANSWER ✔✔Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal of hail dents
or other types of damage from metal exterior surface panels without
disturbing the vehicle's finish. In most cases, this procedure involves the
use of specialized tools to apply
pressure to the backside of the panel to remove surface imperfections.
Other techniques may be used to repair damage from the topside of the
panel, depending on the size and location of the damage.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
, By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur
when an outer panel strikes (or is struck by) an object that has not
compromised the finish of the panel. Since the outer finish of the panel has
not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
Determining Repair Costs - 🧠 ANSWER ✔✔The prices we pay for most
repair operations will be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it is
not possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in the
local market to repair the vehicle in a quality manner.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions Marking
Scheme New Update | A+ Rated
Select Service Program - 🧠 ANSWER ✔✔In some market areas, repairers
have been selected to participate in State Farm's Select Service Program.
The program is designed to enhance claim service, increase efficiency, and
afford customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
Paintless Dent repair - 🧠 ANSWER ✔✔Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal of hail dents
or other types of damage from metal exterior surface panels without
disturbing the vehicle's finish. In most cases, this procedure involves the
use of specialized tools to apply
pressure to the backside of the panel to remove surface imperfections.
Other techniques may be used to repair damage from the topside of the
panel, depending on the size and location of the damage.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
, By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur
when an outer panel strikes (or is struck by) an object that has not
compromised the finish of the panel. Since the outer finish of the panel has
not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
Determining Repair Costs - 🧠 ANSWER ✔✔The prices we pay for most
repair operations will be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it is
not possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in the
local market to repair the vehicle in a quality manner.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
