Page | 1
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CVS Pharmacy Questions with Detailed
Verified Answers (100% Correct Answers)
/Already Graded A+
Importance of Production
Ans: 1. Satisfy customer refill requests
2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
The Production Process
Ans: 1.Acquire the Prescription label
2.Obtain the Medication
3.Perform Accuracy scan
4.Choose container
5.Count, pour, and dispense medication
6.Prepare for final verification
Other Production Tasks
Ans: 1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels)
2.Empty the trash (RMBR: Confidential trash procedures)
3.Clean the workstation (e.g tools,countertops,shelves,etc)
Customer Phone calls
Ans: 1. Address requests for prescription refills
2.Submit a request for refill authorization when a prescription has no
remaining refills
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Controlled Substances
Ans: 1. Request Driver's license at pick-up
2.Count Medication twice. Circle and initial quantity on container
Pick-up procedures
Ans: 1. Last name?
2.How many prescriptions?
3. Verify Address
4.Speak with a pharmacist?
5. Sign here
6.Cvs card?
7.Thankyou for shopping at CVS :)))
Insurance Check
Ans: 1.Look up patient profile
2.F4 - Third Party Check
Action Notes
Ans: These will be concerning any of the following:
1.Preferred contact #
2.Insurance rejection
3. "Refill too soon"
Ready-Fill
Ans: A prescription that is automatically filled every month. **Look for
ReadyFillElig on label for a prescription that is elligible
Click here for more: Scholarsnexus - Stuvia US
CVS Pharmacy Questions with Detailed
Verified Answers (100% Correct Answers)
/Already Graded A+
Importance of Production
Ans: 1. Satisfy customer refill requests
2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide "exceptional" customer service
The Production Process
Ans: 1.Acquire the Prescription label
2.Obtain the Medication
3.Perform Accuracy scan
4.Choose container
5.Count, pour, and dispense medication
6.Prepare for final verification
Other Production Tasks
Ans: 1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels)
2.Empty the trash (RMBR: Confidential trash procedures)
3.Clean the workstation (e.g tools,countertops,shelves,etc)
Customer Phone calls
Ans: 1. Address requests for prescription refills
2.Submit a request for refill authorization when a prescription has no
remaining refills
, Page | 2
Click here for more: Scholarsnexus - Stuvia US
Controlled Substances
Ans: 1. Request Driver's license at pick-up
2.Count Medication twice. Circle and initial quantity on container
Pick-up procedures
Ans: 1. Last name?
2.How many prescriptions?
3. Verify Address
4.Speak with a pharmacist?
5. Sign here
6.Cvs card?
7.Thankyou for shopping at CVS :)))
Insurance Check
Ans: 1.Look up patient profile
2.F4 - Third Party Check
Action Notes
Ans: These will be concerning any of the following:
1.Preferred contact #
2.Insurance rejection
3. "Refill too soon"
Ready-Fill
Ans: A prescription that is automatically filled every month. **Look for
ReadyFillElig on label for a prescription that is elligible
