USPS CLERK TEST OK. QUESTIONS AND ANSWERS GRADED A+

USPS CLERK TEST OK. QUESTIONS
AND ANSWERS 2025-2026 GRADED A+
WhoAdoesAsameAdutiesAasASSAAbutAalsoAsupportsAbackAoffice?A-ACORRECTAANSWERS-
SalesAandAServicesADistributionAAssociateASSDA
WhoAareAresponsibleAforAensuringAthatAemployeesAareAproperlyAtrainedA-
ACORRECTAANSWERS-TheAsupervisor

WhatAareAsomeAbarriersAtoAeffectiveAlistening?A-ACORRECTAANSWERS-
noise,AdayAdreaming,Apreoccupied,AinfoAoverload,Aenvironment,AphysicalAimpairment,Alac
kAofAinterestAassumptions,Adefensiveness,AevaluatingAandAjudging,AclarificationAplanningAy
ourAresponse.
WhatAisAtheAdifferenceAbetweenAverbalAandAnonverbalAcommunication?A-
ACORRECTAANSWERS-Verbal.ANonverbal,AbodyAlanguage,AfacialAexpressions

WhatAisAtheAminimumAandAmaximumAweightAofAaApackageAmailedApriorityAmail?A-
ACORRECTAANSWERS-NoAminimum,AmaximumA70Albs

NameA6AshippingAservicesAthatAtheApostAofficeAoffersA-ACORRECTAANSWERS-
priorityAmailAexpress,ApriorityAmail,AfirstAclassApackage,Aground,AparcelAreturnAservice,Ainte
rnational
howAcanAyouAobtainAaAPMEAlabelA-ACORRECTAANSWERS-PostAOfficeAonlineAorAkiosk
HowAmanyAsurchargesAdoesAtheApostAofficeAhaveAforAourAshippingAservices?ADescribeAea
chAoneA-ACORRECTAANSWERS-BalloonAPrice-OM,AzoneA1-4A20AlbsA84Ainches.AGround-
zoneA5-9A20AlbsAoverA84Ainches.ADimensionalAWeight-PMAzonesA5-
9AthatAexceedA1AcubicAfoot.AOversized-GroundA5-9A108AinchesAupAtoA130
HowAdoAyouAbuildAcustomerArelationships?A-ACORRECTAANSWERS-
PositiveAattitude,Alistening,Acommunication,AadaptAtoAchange,AproductAknowledge,AlistenAt
oAyourAcustomer,AbeAtheAbest
WhatAareAtwoAtypesAofAcommunication?A-ACORRECTAANSWERS-VerbalAandAnon-verbal
CommercialAbaseApricingAincentivesAapplyAtoAwhatA-ACORRECTAANSWERS-
postageAonly
WhatAisAtheAdifferenceAbetweenAHFPUAandAPostAOfficeAaddressee?A-
ACORRECTAANSWERS-HoldAforApickAup-

addresseeAreceivesAaAtextAarrivesAatAPO.AaddresseeAitAisAdeliveredAtoAtheAaddressAbyAsen
der
NameAtheASixARetailAMomentsAthatAMatter?A-ACORRECTAANSWERS-
FirstAimpression,AUrgency,AClean,APrideAInside,ATransitioningAtoAfront,ASolutions.
ByAfederalAlawAallAPostalAServiceAemployeesAareAmandatedAtoAdoAwhatAwithAallAmailAwhileA
inAourAcustody?A-ACORRECTAANSWERS-ProtectAandApreserve
WhatAprovidesAaAconvenientAwayAforAmerchantAwhoAsendAaAlargeAvolumeAofAparcelsAtoAre
ceiveAmerchandiseAfromAtheirAcustomers?A-ACORRECTAANSWERS-
BulkAParcelAReturnAService
WhoAareAconsideredAbusinessAleadersAandAcommunityAanchorsAthatAlocalAcontactsAtheAP
ostalAServiceAneedsAtoAincreaseAitsAshareAofAtheAshippingAmarketA-
ACORRECTAANSWERS-postAmaster

, WhoAhelpAcustomersAidentifyAmailingAneedsAensuresAcustomersAcompleteArequiredAforms
AbeforeAtheyAreachAtheAwindow,AandAanswersAcustomerAquestionsA-

ACORRECTAANSWERS-lobbyAassistant

WhyAisAourAPostalABrandAimportant?A-ACORRECTAANSWERS-
customersAhaveAaAchoice.ARetailAisAfaceAbrand.ACustomersAconfidenceAseeAourAbrand.
InAwhatAeventsAcanAyouAgetAaArefundAonAaAPMEApackage?A-ACORRECTAANSWERS-
IfAserviceAcommitmentAisAnotAmet
WhatAisAtheAPostalAMission?A-ACORRECTAANSWERS-
reliable,Aefficient,AaffordableAdeliveryAserviceAthatAconnectsAbusinessesAgrow.
WhatAisAtheAPostalAVision?A-ACORRECTAANSWERS-
allAcitizensAtoAconnect,AbusinessesAtoAgrow,AandAcommunitiesAinAaAdigitalAworld.
HowAmuchAofAcommunicationAisAdevotedAtoAlisteningA-ACORRECTAANSWERS-50%
WhatAservicesAdoesAPostalATrackingAProvide?A-ACORRECTAANSWERS-
Date,AZipACode,AandAtheAtimeAdelivered
InsuranceApurchasedAatAanyASelf-
ServiceAKiosk,AorAatAusps.comAcannotAbeAcombinedAwithAinsuranceApurchasedAwhere?A-
ACORRECTAANSWERS-RetailACounter

CanAaAclerkAacceptApre-canceledAstampsAforApaymentAforAinsuredAmailAservices?A-
ACORRECTAANSWERS-no

IfAaAmailApieceAisAinsuredAoverA$500AwhatAisArequiredA-ACORRECTAANSWERS-signature
WhatAisAtheAmostAsecureAserviceAtheAPostalASystemAoffers?A-ACORRECTAANSWERS-
RegisteredAMail
IsAsignatureAconfirmationAavailableAforAmailAaddressedAtoAAPO/FPOAdestinations?A-
ACORRECTAANSWERS-No

WhatAareAtheAthreeApostageAstatementApaymentAmethods?A-ACORRECTAANSWERS-
Stamps,APostageAMeters,APermitAImprint
NameAtheAthreeASemiAPostalAStampsAtheAPostalAServiceAoffersA-ACORRECTAANSWERS-
BreastACancerAResearch,ASaveASpecies,AAlzheimer's
GiftAcardsAcanAbeAinsuredAforAtheAFULLAvalueAonlyAwhenAmailedAwhat?A-
ACORRECTAANSWERS-Registered

CashAOnADeliveryAandARegisteredAMailAitemsAincludeAwhatAasAaApartAofAtheirAservice?A-
ACORRECTAANSWERS-Insurance

WhatAisAtheAstudyAofAstampsAandApostalAmaterials?A-ACORRECTAANSWERS-Philately
PostageAmetersAandAPCAPostageAareAcollectivelyAidentifiedAasAwhat?A-
ACORRECTAANSWERS-PostageAEvidencingASystems

HowAmuchAcanAaAcustomerAsendAusingASureAMoneyAinAoneAday?A-
ACORRECTAANSWERS-$1500

CustomersAcanApurchaseAupAtoAwhatAamountAinAgiftAcardsAperAday?A-
ACORRECTAANSWERS-$500

HowAmanyAwaysAcanAaAcustomerAsubmitAaAchange-of-addressAorder?A-
ACORRECTAANSWERS-PostAOffice,Aonline,AbyAmail

WhatAisAanAinternationallyArecognizedAtravelAdocumentAwhichAcertifiesAtheAidentityAandAna
tionalityAofAtheAbearer?A-ACORRECTAANSWERS-Passport
WhatAisArequiredAbyAfederalAlawAtoAhuntAmigratoryAbirdsAsuchAasAducksAandAgeese?A-
ACORRECTAANSWERS-MigratoryABirdAStamp