WALGREENS TECHNICAL STUFF
QUESTIONS AND VERIFIED ANSWERS
Hit F2 first to get to work queue and then you can click on items like _____________________ or
__________________ => this is like the resolution menu in Wal-Mart ✅✅ANSW-Msc
(Miscellenious)
Oos (Out-of-Stock)
Oos stands for ✅✅ANSW-Out of stock
WCB stands for ✅✅ANSW-Will Call Back
Msc stands for ✅✅ANSW-Miscellenious
Let's say you're filling a medication but the particular NDC is not there and you have another one -
what do you do ✅✅ANSW-1) Either hand the available drug to pharmacist and they will release it
to fill with the new NDC
2) F2 -> search for patient last name -> update Rx -> from the top left corner click on (Options i
believe) and scroll down to change manufacturer and go from there
Notice how they filled the birth control ✅✅ANSW-The label gets applied from the inside (like at
Wal-mart)
When you're addressing a nurse, you can ask are you a _________________ not are you a
______________________ ✅✅ANSW-are you an RN
are you a nurse!!!!!!!!!!!
You have the option to remove patient's name from Msc once you get it resolved but don't remove
it from ✅✅ANSW-DUR - because actual pharmacist needs to review that and it might not come
back in the work queue
Need DEA number not NPI when _________________ ✅✅ANSW-Rx is for a controlled substance
, How to check voicemail messages ✅✅ANSW-Just hit messages on the phone
How to get to the NTT call list ✅✅ANSW-From storenet under patient care tab - click on
Adherence.
Let's say you search for a patient in the work queue and in the work status it says "Entered" - what
does that mean ✅✅ANSW-It's been entered by the tech and is ready to be 4-pointed by the RPh.
Let's say you search for a patient in the work queue and in the work status it says "Printed" - what
does that mean ✅✅ANSW-The Prescription bar code has been printed and is now ready to be
filled
How to fill a shot ✅✅ANSW-1) Gather patient consent form and fill out completely the section
that should be filled out before vaccine administration.
2) Fill out remaining sections that need to be filled out after administration
3) When you're prepping a shot from a vial don't withdraw syringe from vial before she Ok's it b/c if
it's not ok - there could have been potential for contamination and hence product loss.
Shot will either be _____________________ like the flu shot or _________________ like in the case
for menactra or shingrix ✅✅ANSW-pre-filled and you just need to put on the needle
in vials and you need to withdraw the product in a syringe
what can you NOT change on a CII prescription ✅✅ANSW-NAAAAAAAAAAAAAMes
1) Drug name
2) Patient name
3) Prescriber's name
+ Rx written date
What's the equivalent of Connexus in Walgreens ✅✅ANSW-Team-Rx
There is a unit-of-use filling aisle and strangely it containes ✅✅ANSW-duloxetine (just because it
is almost always prescribed in mmultiples of 30's) and each container has about 30 tablets.
QUESTIONS AND VERIFIED ANSWERS
Hit F2 first to get to work queue and then you can click on items like _____________________ or
__________________ => this is like the resolution menu in Wal-Mart ✅✅ANSW-Msc
(Miscellenious)
Oos (Out-of-Stock)
Oos stands for ✅✅ANSW-Out of stock
WCB stands for ✅✅ANSW-Will Call Back
Msc stands for ✅✅ANSW-Miscellenious
Let's say you're filling a medication but the particular NDC is not there and you have another one -
what do you do ✅✅ANSW-1) Either hand the available drug to pharmacist and they will release it
to fill with the new NDC
2) F2 -> search for patient last name -> update Rx -> from the top left corner click on (Options i
believe) and scroll down to change manufacturer and go from there
Notice how they filled the birth control ✅✅ANSW-The label gets applied from the inside (like at
Wal-mart)
When you're addressing a nurse, you can ask are you a _________________ not are you a
______________________ ✅✅ANSW-are you an RN
are you a nurse!!!!!!!!!!!
You have the option to remove patient's name from Msc once you get it resolved but don't remove
it from ✅✅ANSW-DUR - because actual pharmacist needs to review that and it might not come
back in the work queue
Need DEA number not NPI when _________________ ✅✅ANSW-Rx is for a controlled substance
, How to check voicemail messages ✅✅ANSW-Just hit messages on the phone
How to get to the NTT call list ✅✅ANSW-From storenet under patient care tab - click on
Adherence.
Let's say you search for a patient in the work queue and in the work status it says "Entered" - what
does that mean ✅✅ANSW-It's been entered by the tech and is ready to be 4-pointed by the RPh.
Let's say you search for a patient in the work queue and in the work status it says "Printed" - what
does that mean ✅✅ANSW-The Prescription bar code has been printed and is now ready to be
filled
How to fill a shot ✅✅ANSW-1) Gather patient consent form and fill out completely the section
that should be filled out before vaccine administration.
2) Fill out remaining sections that need to be filled out after administration
3) When you're prepping a shot from a vial don't withdraw syringe from vial before she Ok's it b/c if
it's not ok - there could have been potential for contamination and hence product loss.
Shot will either be _____________________ like the flu shot or _________________ like in the case
for menactra or shingrix ✅✅ANSW-pre-filled and you just need to put on the needle
in vials and you need to withdraw the product in a syringe
what can you NOT change on a CII prescription ✅✅ANSW-NAAAAAAAAAAAAAMes
1) Drug name
2) Patient name
3) Prescriber's name
+ Rx written date
What's the equivalent of Connexus in Walgreens ✅✅ANSW-Team-Rx
There is a unit-of-use filling aisle and strangely it containes ✅✅ANSW-duloxetine (just because it
is almost always prescribed in mmultiples of 30's) and each container has about 30 tablets.
