, Chapter 1. The Exceptional Manager: What You Do,
q q q q q q q
q How You Do It
q q q
TRUE/FALSE q- qWrite q'T' qif qthe qstatement qis qtrue qand q'F' qif qthe qstatement qis qfalse.
1) At qtimes, qto qbe qefficient qin qmanagement qmeans qNOT qusing qresources qin qthe qmost
qcost- qeffective qway.
⊚ true
⊚ false
2) Organizations qcan qgain qa qcompetitive qadvantage qsimply qby qmatching qtheir qcompetition
qin qterms qof qcutting qcosts qand qresponsiveness qto qemployees.
⊚ true
⊚ false
3) Innovation qin qbusiness qis qdefined qas qseeking qways qto qdeliver qless qcostly qgoods
qbut qin qsimilar qways, qmaintaining qemployee qmorale.
⊚ true
⊚ false
4) Telecommuting qhas qbeen qfound qto qenhance qemployee qsatisfaction qand qperformance.
⊚ true
⊚ false
,5) Jorge qis qdeveloping qa qnew qemployee qschedule qfor qhis qlandscaping qbusiness qdue qto
qthe qincrease qin qcustomer qcalls qduring qthe qsummer. qWhile qdoing qthis, qJorge qis qinvolved qin
qorganizing.
⊚ true
⊚ false
6) Amber, qa qdistrict qmanager qfor qa qlarge qrestaurant qchain, qis qcomparing qthe qgoals qof
qher qrestaurants qwith qrecent qsales. qShe qknows qthat qtwo qrestaurants qare qunderperforming, qso
qshe qplans qon qmeeting qwith qthose qmanagers qto qdiscuss qcorrective qaction; qthis qprocess qis qthe
qcontrolling qmanagerial qfunction.
⊚ true
⊚ false
7) Tia qworks qfor qa qline qof qhigh-end qfashion qclothing qstores. qIn qher qrole, qshe qmakes
qstrategic qlong-term qdecisions qabout qher qcompany’s qoverall qdirection, qand qshe qcreates qthe
qoverall qcorporate qgoals, qpolicies, qand qstrategies. qIn qlight qof qthese qtasks, qTia qmust qbe qa
qmiddle qmanager.
⊚ true
⊚ false
8) Leonardo qis qa qdistrict qmanager qwho qoversees qseveral qstore qmanagers qin qa qnational
qchain qof qretailers. qLeonardo qreports qdirectly qto qthe qvice qpresident qof qstores qand qmarketing, qa
qmember qof qtop qmanagement. qLeonardo qis qa qmiddle qmanager.
, ⊚ true
⊚ false
9) Mintzberg qconcluded qthat qmanagers qplay qthree qbroad qtypes qof qroles:
qinterpersonal, qanalytical, qand qcritical.
⊚ true
⊚ false
10) It’s qyour qresponsibility qto qmanage qyour qcareer, qbut qothers qcan qalso qmake qit qhappen.
⊚ true
⊚ false
MULTIPLE qCHOICE q- qChoose qthe qone qalternative qthat qbest qcompletes qthe qstatement
qor qanswers qthe qquestion.
11) Which qone qof qthe qfollowing qis qone qway qto qthink qabout qmanagement?
A) efficiency qin qmotion
B) the qscience qof qhelping qpeople
C) the qscience qof qaccomplishing qthings
D) the qart qof qgetting qthings qdone qthrough qpeople
E) the qscience qof qsynergy
q q q q q q q
q How You Do It
q q q
TRUE/FALSE q- qWrite q'T' qif qthe qstatement qis qtrue qand q'F' qif qthe qstatement qis qfalse.
1) At qtimes, qto qbe qefficient qin qmanagement qmeans qNOT qusing qresources qin qthe qmost
qcost- qeffective qway.
⊚ true
⊚ false
2) Organizations qcan qgain qa qcompetitive qadvantage qsimply qby qmatching qtheir qcompetition
qin qterms qof qcutting qcosts qand qresponsiveness qto qemployees.
⊚ true
⊚ false
3) Innovation qin qbusiness qis qdefined qas qseeking qways qto qdeliver qless qcostly qgoods
qbut qin qsimilar qways, qmaintaining qemployee qmorale.
⊚ true
⊚ false
4) Telecommuting qhas qbeen qfound qto qenhance qemployee qsatisfaction qand qperformance.
⊚ true
⊚ false
,5) Jorge qis qdeveloping qa qnew qemployee qschedule qfor qhis qlandscaping qbusiness qdue qto
qthe qincrease qin qcustomer qcalls qduring qthe qsummer. qWhile qdoing qthis, qJorge qis qinvolved qin
qorganizing.
⊚ true
⊚ false
6) Amber, qa qdistrict qmanager qfor qa qlarge qrestaurant qchain, qis qcomparing qthe qgoals qof
qher qrestaurants qwith qrecent qsales. qShe qknows qthat qtwo qrestaurants qare qunderperforming, qso
qshe qplans qon qmeeting qwith qthose qmanagers qto qdiscuss qcorrective qaction; qthis qprocess qis qthe
qcontrolling qmanagerial qfunction.
⊚ true
⊚ false
7) Tia qworks qfor qa qline qof qhigh-end qfashion qclothing qstores. qIn qher qrole, qshe qmakes
qstrategic qlong-term qdecisions qabout qher qcompany’s qoverall qdirection, qand qshe qcreates qthe
qoverall qcorporate qgoals, qpolicies, qand qstrategies. qIn qlight qof qthese qtasks, qTia qmust qbe qa
qmiddle qmanager.
⊚ true
⊚ false
8) Leonardo qis qa qdistrict qmanager qwho qoversees qseveral qstore qmanagers qin qa qnational
qchain qof qretailers. qLeonardo qreports qdirectly qto qthe qvice qpresident qof qstores qand qmarketing, qa
qmember qof qtop qmanagement. qLeonardo qis qa qmiddle qmanager.
, ⊚ true
⊚ false
9) Mintzberg qconcluded qthat qmanagers qplay qthree qbroad qtypes qof qroles:
qinterpersonal, qanalytical, qand qcritical.
⊚ true
⊚ false
10) It’s qyour qresponsibility qto qmanage qyour qcareer, qbut qothers qcan qalso qmake qit qhappen.
⊚ true
⊚ false
MULTIPLE qCHOICE q- qChoose qthe qone qalternative qthat qbest qcompletes qthe qstatement
qor qanswers qthe qquestion.
11) Which qone qof qthe qfollowing qis qone qway qto qthink qabout qmanagement?
A) efficiency qin qmotion
B) the qscience qof qhelping qpeople
C) the qscience qof qaccomplishing qthings
D) the qart qof qgetting qthings qdone qthrough qpeople
E) the qscience qof qsynergy
