Yellow Belt 6 Sigma UPDATED ACTUAL
Exam Questions and CORRECT Answers
Process - CORRECT ANSWER - systematic approach for achieving a desired result by
transforming the right inputs in the right outputs.
Key Learning Point - CORRECT ANSWER - improving quality and reducing and
reducing time, cost will be reduced.
Process Management - CORRECT ANSWER - act of ensuring processes achieve desired
results, and are continually improved so that they succeed in meeting the evolving expectations
of current and future stakeholders
Lean - CORRECT ANSWER - 1. Set of tools for reducing waste. 2. Concept which is used
to engage entire organization in improvement activities. 3. Method which is not reliant on
statistic and process control (as generally practiced)
Six Sigma - CORRECT ANSWER - Striving for perfection. Standard of excellence-3.4
defects per million opportunities(DPMO). Which relies on data for achieving continuous and
sustained process improvement.
Systems Thinking - CORRECT ANSWER - an approach for integrating processes to
optimize organizational results. A concept which connects the C-Suite to the "Shop Floor" with:
Mission, Vision, Values, Expectation, Strategies, Measures.
Outcome Measures - CORRECT ANSWER - 1.the intended results. 2.consistent with the
process purposes 3.represent stakeholder's expectations 4.may be terms of the following:
a.quality b.cost c.schedule or timed.environmental impact e.social or community impact f.risk or
safety
In-process Measures - CORRECT ANSWER - 1) describes the drivers, or a predictor of an
outcome 2) relationship to the outcome can be proven statistically. 3) normally occurs at key
decision points. 4) 80/20 is key-not all drivers are equal. 5) may be in terms of the following
, dimension (a)quality (b)cost (c)schedule and time d.social and community impact (e)risk and
safety
In process measures - CORRECT ANSWER - Known as "P" measures because they are
within the process and may not be visible to the customer.
Outcome measures - CORRECT ANSWER - Known as "Q" measures because they
represent "quality" to the customer.
In constructing process flow chart, the "diamond" symbol; - CORRECT ANSWER -
Represent a Yes or No question with yes always heading in the down direction. Helps display the
best path to accomplish the process quicker and with the least variation
High impact opportunities from improving a process; - CORRECT ANSWER - are often
found as a decision that should be made early in the process
P-D-C-A is an acronym used to describe the continuous improvement cycle. - CORRECT
ANSWER - True
Most processes will have an important decision up front which can influence quality, cost, and
time throughout the rest of the process. - CORRECT ANSWER - True
The nine (9)nrules of creating a flow chart can also be used to evaluate flow charts. - CORRECT
ANSWER - True
The management system that uses data and systematic approaches to contiually improve the
quality of business processes and consistently achive performance excellence is called Six Sigma
- CORRECT ANSWER - Six Sigma
Six Sigma - CORRECT ANSWER - A philosophy of striving for perfection. Defect rate
3.4 defects per million opportunities. Borrowers heavily from earlier management philosophies
such as total quality management.
Exam Questions and CORRECT Answers
Process - CORRECT ANSWER - systematic approach for achieving a desired result by
transforming the right inputs in the right outputs.
Key Learning Point - CORRECT ANSWER - improving quality and reducing and
reducing time, cost will be reduced.
Process Management - CORRECT ANSWER - act of ensuring processes achieve desired
results, and are continually improved so that they succeed in meeting the evolving expectations
of current and future stakeholders
Lean - CORRECT ANSWER - 1. Set of tools for reducing waste. 2. Concept which is used
to engage entire organization in improvement activities. 3. Method which is not reliant on
statistic and process control (as generally practiced)
Six Sigma - CORRECT ANSWER - Striving for perfection. Standard of excellence-3.4
defects per million opportunities(DPMO). Which relies on data for achieving continuous and
sustained process improvement.
Systems Thinking - CORRECT ANSWER - an approach for integrating processes to
optimize organizational results. A concept which connects the C-Suite to the "Shop Floor" with:
Mission, Vision, Values, Expectation, Strategies, Measures.
Outcome Measures - CORRECT ANSWER - 1.the intended results. 2.consistent with the
process purposes 3.represent stakeholder's expectations 4.may be terms of the following:
a.quality b.cost c.schedule or timed.environmental impact e.social or community impact f.risk or
safety
In-process Measures - CORRECT ANSWER - 1) describes the drivers, or a predictor of an
outcome 2) relationship to the outcome can be proven statistically. 3) normally occurs at key
decision points. 4) 80/20 is key-not all drivers are equal. 5) may be in terms of the following
, dimension (a)quality (b)cost (c)schedule and time d.social and community impact (e)risk and
safety
In process measures - CORRECT ANSWER - Known as "P" measures because they are
within the process and may not be visible to the customer.
Outcome measures - CORRECT ANSWER - Known as "Q" measures because they
represent "quality" to the customer.
In constructing process flow chart, the "diamond" symbol; - CORRECT ANSWER -
Represent a Yes or No question with yes always heading in the down direction. Helps display the
best path to accomplish the process quicker and with the least variation
High impact opportunities from improving a process; - CORRECT ANSWER - are often
found as a decision that should be made early in the process
P-D-C-A is an acronym used to describe the continuous improvement cycle. - CORRECT
ANSWER - True
Most processes will have an important decision up front which can influence quality, cost, and
time throughout the rest of the process. - CORRECT ANSWER - True
The nine (9)nrules of creating a flow chart can also be used to evaluate flow charts. - CORRECT
ANSWER - True
The management system that uses data and systematic approaches to contiually improve the
quality of business processes and consistently achive performance excellence is called Six Sigma
- CORRECT ANSWER - Six Sigma
Six Sigma - CORRECT ANSWER - A philosophy of striving for perfection. Defect rate
3.4 defects per million opportunities. Borrowers heavily from earlier management philosophies
such as total quality management.
