Solution and Answer Guide for
Medical Assisting Administrative & Clinical Competencies
(MindTap Course List) 9th Edition by Michelle Blesi
Blesi, Medical Assisting, 2025; 9780357502815; Chapter 01: The Medical Assistant, Health Care
Team, and Medical Environment
Table of Contents
Content Type ....................................................................................................................1
Check Your Understanding (from End of Chapter questions) ......................................................................... 1
Content Type
Check Your Understanding (from End of Chapter questions)
1. To be successful as an MA, you must learn a specific:
a. knowledge base.
b. set of skills.
c. set of behaviors.
d. all of these
ANS: d
Analysis:
a. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
b. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
c. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
d. Correct. As an MA, you must learn all of these – a knowledge base, a set of skills, and a
set of behaviors - to be successful.
2. All of the following are clinical skills EXCEPT:
a. Filing patient records
b. Phlebotomy
c. Administering medications
d. Wrapping instruments
ANS: a
Analysis:
a. Correct. The filing of patient records is an administrative skill.
b. Incorrect. Phlebotomy is a clinical skill. The filing of patient records is an administrative
skill.
c. Incorrect. Administering medications is a clinical skill. The filing of patient records is an
administrative skill.
1
, d. Incorrect. Wrapping instruments is a clinical skill. The filing of patient records is an
administrative skill.
3. A system where patients pay an added fee in exchange for more personalized care and better
access to their providers for medical services is referred to as which type of service?
a. PCMH
b. ACO
c. boutique
d. managed care
ANS: c
Analysis:
a. Incorrect. PCMH is a patient-centered medical home. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
b. Incorrect, ACO is an accountable care organization. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
c. Correct. A boutique system is where patients pay an added fee in exchange for more
personalized care and better access to their providers for medical services.
d. Incorrect. Managed care refers to care plans where the providers follow rules to keep
care costs down.
4. Employment opportunities for medical assistants are expected to do which of the following
through 2028?
a. grow
b. decline
c. stay consistent
d. be eliminated
ANS: a
Analysis:
a. Correct. Employment opportunities for medical assistants are expected to grow through
2028.
b. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
c. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
d. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
5. Which of the following organizations provides the RMA credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANS: b
Analysis:
a. Incorrect. The AAMA provides the CMA (AAMA) credential.
2
, b. Correct. The AMT provides the RMA credential. The AAMA provides the CMA (AAMA)
credential.
c. Incorrect. The AAPC provides certification to professional coders. The AAMA provides the
CMA (AAMA) credential.
d. Incorrect. The NHA is an association for those working in healthcare. The AAMA provides
the CMA (AAMA) credential.
6. Which of the following defines the role of the patient advocate or navigator?
a. drives the patient to appointments
b. assists the patient or acts on behalf of the patient
c. acts on behalf of the provider
d. keeps the patients’ medical records
ANS: b
Analysis:
a. Incorrect. Driving the patient to their appointments is outside the role of the patient
advocate or navigator. The patient advocate or navigator assists the patient or acts on
behalf of the patient.
b. Correct. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
c. Incorrect. The patient advocate or navigator does not act on behalf of the provider. The
patient advocate or navigator assists the patient or acts on behalf of the patient.
d. Incorrect. While keeping a copy of the patient’s medical records may be part of the role
of the advocate or navigator, their main role is to assist the patient or act on behalf of
the patient. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
7. Which of the following describes the role of an ACO?
a. Provides health care with an emphasis on prevention.
b. A group of doctors, hospitals, and other health care providers, like the PCMH model who
together coordinate high-quality care to their Medicare patients.
c. A system of health care that integrates the delivery and payment of health care for
covered persons (patients, or subscribers) by contracting with selected providers for
comprehensive health care services at a reduced cost.
d. Care centers that take care of patients with acute illness or injury and those with minor
emergencies.
ANS: b
Analysis:
a. Incorrect. Many health care organizations provide care with an emphasis on prevention.
An Accountable Care Organization (ACO) is a group of doctors, hospitals, and other
health care providers, similar to the PCMH model. Together, these models coordinate to
provide high-quality care to their Medicare patients.
b. Correct. An Accountable Care Organization (ACO) is a group of doctors, hospitals, and
other health care providers, similar to the PCMH model. Together, these models
coordinate to provide high-quality care to their Medicare patients.
c. Incorrect. A system where providers contract to reduce costs is an HMO. An Accountable
Care Organization (ACO) is a group of doctors, hospitals, and other health care providers,
similar to the PCMH model. Together, these models coordinate to provide high-quality
care to their Medicare patients.
3
, d. Incorrect. Care centers that take care of minor emergencies are acute care clinics. An
Accountable Care Organization (ACO) is a group of doctors, hospitals, and other health
care providers, similar to the PCMH model. Together, these models coordinate to provide
high-quality care to their Medicare patients.
8. What is the name of the physician specialist who looks after patients admitted to the hospital?
a. physician partner
b. hospitalist
c. physiatrist
d. hospital physician
ANS: b
Analysis:
a. Incorrect. A physician partner refers to physicians who work together as partners in a
clinic setting. A hospitalist is a physician specialist who looks after patients admitted to
the hospital.
b. Correct. A hospitalist is a physician specialist who looks after patients admitted to the
hospital.
c. Incorrect. A physiatrist is a physician that specializes in physical medicine and
rehabilitation. A hospitalist is a physician specialist who looks after patients admitted to
the hospital.
e. Incorrect. A hospital physician refers to a physician seeing patients in the hospital. This is
not the same as a hospitalist who looks after patients once admitted to the hospital.
9. Which of the health care professional uses radionuclides to diagnose and treat diseases?
a. radiological technician
b. radiologist
c. ultrasound technician
d. nuclear medicine technologist
ANS: d
Analysis:
a. Incorrect. A radiological technician is a person that takes x-rays. A nuclear medicine
technologist administers radiopharmaceuticals to patients and then scans the body with a
special camera to observe how the pharmaceuticals concentrate in specific organs.
b. Incorrect. A radiologist is a physician that reads and interprets x-rays. A nuclear medicine
technologist administers radiopharmaceuticals to patients and then scans the body with a
special camera to observe how the pharmaceuticals concentrate in specific organs.
c. Incorrect. An ultrasound technician uses ultrasound to collect images from inside the
body. A nuclear medicine technologist administers radiopharmaceuticals to patients and
then scans the body with a special camera to observe how the pharmaceuticals
concentrate in specific organs.
d. Correct. A nuclear medicine technologist administers radiopharmaceuticals to patients
and then scans the body with a special camera to observe how the pharmaceuticals
concentrate in specific organs.
10. Which type of Complementary Medicine identifies three types of energies that are present in
all things?
a. ayurvedic medicine
b. biofeedback
c. acupuncture
4
, d. homeopathy
ANS: a
Analysis:
a. Correct. Ayurvedic medicine identifies three types of energies that are present in all
things.
b. Incorrect. Biofeedback is a mind-body technique that involves the use of visual or
auditory feedback to control certain bodily functions. Ayurvedic medicine identifies three
types of energies that are present in all things.
c. Incorrect. Acupuncture is the use of needles following Chinese medicine. Ayurvedic
medicine identifies three types of energies that are present in all things.
d. Incorrect. Homeopathy refers to natural, non-medicinal care. Ayurvedic medicine
identifies three types of energies that are present in all things.
[return to top]
Chapter 2
Solution and Answer Guide
Blesi, Medical Assisting, 2022; 9780357502815; Chapter 02: Professionalism
Table of Contents
Content Type ....................................................................................................................5
Check Your Understanding (from End of Chapter questions) ......................................................................... 5
Content Type
Check Your Understanding (from End of Chapter questions)
11. Which of the following steps would you use when problem solving?
a. focus on the end result
b. use only your own opinion
c. gather facts and ideas to help you decide what to do
d. put off dealing with the problem until you are able to solve it
ANS: c
Analysis:
e. Incorrect. Focusing on the end result may not help to solve a problem. Gathering facts
and ideas are the steps to use when problem solving.
f. Incorrect. Using only your opinion may not help solve a problem. Gathering facts and
ideas are the steps to use when problem solving.
5
, g. Correct. Gathering facts and ideas are the steps to use when problem solving.
h. Incorrect. Putting off dealing with a problem until you are able to solve it does not help
solve a problem. Gathering facts and ideas are the steps to use when problem solving.
12. Which of the following would take priority over all other floor tasks?
a. rooming patients
b. performing procedures
c. tasking
d. assisting the provider with a procedure
ANS: d
Analysis:
a. Incorrect. Rooming patients is the start of the clinical visit, however assisting the
provider with a procedure takes priority.
b. Incorrect. Though performing procedures is part of the medical assistant role, assisting
the provider with a procedure takes priority.
c. Incorrect. Though performing tasks is part of the medical assistant role, assisting the
provider with a procedure takes priority.
d. Correct. Assisting the provider with a procedure takes priority.
13. Biases and prejudices can inhibit therapeutic communication in which of the following ways?
a. Biases and prejudices can assist with a better understanding of the communication
content.
b. Biases and prejudices will improve the patient/provider interactions.
c. Biases and prejudices will clear up any assumptions that could have negative outcomes.
d. Biases and prejudices can lead to unintended disparities in healthcare.
ANS: d
Analysis:
a. Incorrect. Biases and prejudices impede a better understanding of the communication
content.
b. Incorrect. Biases and prejudices do not improve the patient/provider interactions.
c. Incorrect. Biases and prejudices can cause assumptions that could have negative
outcomes.
d. Correct. Biases and prejudices can lead to unintended disparities in healthcare.
14. Someone’s values, practices and traditions are an example of what type of diversity?
a. social
b. gender
c. ethnic
d. cultural
ANS: d
Analysis:
a. Incorrect. Social diversity refers to things such as religious beliefs. Values, practices and
traditions are an example of cultural diversity.
b. Incorrect. Gender diversity refers to a person’s gender. Values, practices and traditions
are an example of cultural diversity.
c. Incorrect. Ethnic diversity refers to a person’s ethnicity, such as country of origin. Values,
practices and traditions are an example of cultural diversity.
6
, d. Correct. Values, practices and traditions are an example of cultural diversity.
15. When people in a community belong to different religions, cultural backgrounds and economic
statuses, it is known as which kind of diversity?
a. cultural
b. gender
c. social
d. ethnic
ANS: c
Analysis:
a. Incorrect. Cultural diversity refers to people in a community that have different values,
practices, traditions, or beliefs a group shares.
b. Incorrect. Gender diversity refers to a person’s gender. Social diversity refers to things
such as religious beliefs.
c. Correct. Social diversity refers to people in a community that belong to different
religions, cultural backgrounds, and economic statuses.
d. Incorrect. Ethnic diversity refers to a person’s ethnicity, such as country of origin.
7
, 16. Ideal appearance of a medical assistant includes which of the following?
a. uniforms that are clean and wrinkle free
b. long acrylic fingernails
c. long hair left hanging loose
d. tattoos and piercings
ANS: a
Analysis:
a. Correct. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
b. Incorrect. Long acrylic fingernails are not part of the ideal appearance of a medical
assistant. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
c. Incorrect. Long hair left handing loose is not part of the ideal appearance of a medical
assistant. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
d. Incorrect. Tattoos and piercings are not part of the ideal appearance of a medical
assistant. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
17. Referring to someone who is from German ancestry is referencing which type of diversity?
a. cultural
b. gender
c. ethnicity
d. social
ANS: c
Analysis:
a. Incorrect. Specifically referring to the German ancestry is referencing ethnic diversity.
Cultural diversity refers to people in a community that belong to different religions,
cultural backgrounds, and economic statuses.
b. Incorrect. Gender diversity refers to a person’s gender. Specifically referring to the
German ancestry is referencing ethnic diversity.
c. Correct. Specifically referring to the German ancestry is referencing ethnic diversity.
d. Incorrect. Social diversity refers to things such as religious beliefs. Specifically referring
to the German ancestry is referencing ethnic diversity.
18. What are the three basic goals of time management?
a. Make a daily list of tasks, learn to say no, and don’t be a perfectionist.
b. Make a daily list of tasks, learn to say no, and be a perfectionist.
c. Make a daily list of tasks, never say no, and be a perfectionist.
d. Make a monthly list of tasks, avoid bad habits that rob you of time, learn to say no.
8
Medical Assisting Administrative & Clinical Competencies
(MindTap Course List) 9th Edition by Michelle Blesi
Blesi, Medical Assisting, 2025; 9780357502815; Chapter 01: The Medical Assistant, Health Care
Team, and Medical Environment
Table of Contents
Content Type ....................................................................................................................1
Check Your Understanding (from End of Chapter questions) ......................................................................... 1
Content Type
Check Your Understanding (from End of Chapter questions)
1. To be successful as an MA, you must learn a specific:
a. knowledge base.
b. set of skills.
c. set of behaviors.
d. all of these
ANS: d
Analysis:
a. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
b. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
c. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
d. Correct. As an MA, you must learn all of these – a knowledge base, a set of skills, and a
set of behaviors - to be successful.
2. All of the following are clinical skills EXCEPT:
a. Filing patient records
b. Phlebotomy
c. Administering medications
d. Wrapping instruments
ANS: a
Analysis:
a. Correct. The filing of patient records is an administrative skill.
b. Incorrect. Phlebotomy is a clinical skill. The filing of patient records is an administrative
skill.
c. Incorrect. Administering medications is a clinical skill. The filing of patient records is an
administrative skill.
1
, d. Incorrect. Wrapping instruments is a clinical skill. The filing of patient records is an
administrative skill.
3. A system where patients pay an added fee in exchange for more personalized care and better
access to their providers for medical services is referred to as which type of service?
a. PCMH
b. ACO
c. boutique
d. managed care
ANS: c
Analysis:
a. Incorrect. PCMH is a patient-centered medical home. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
b. Incorrect, ACO is an accountable care organization. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
c. Correct. A boutique system is where patients pay an added fee in exchange for more
personalized care and better access to their providers for medical services.
d. Incorrect. Managed care refers to care plans where the providers follow rules to keep
care costs down.
4. Employment opportunities for medical assistants are expected to do which of the following
through 2028?
a. grow
b. decline
c. stay consistent
d. be eliminated
ANS: a
Analysis:
a. Correct. Employment opportunities for medical assistants are expected to grow through
2028.
b. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
c. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
d. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
5. Which of the following organizations provides the RMA credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANS: b
Analysis:
a. Incorrect. The AAMA provides the CMA (AAMA) credential.
2
, b. Correct. The AMT provides the RMA credential. The AAMA provides the CMA (AAMA)
credential.
c. Incorrect. The AAPC provides certification to professional coders. The AAMA provides the
CMA (AAMA) credential.
d. Incorrect. The NHA is an association for those working in healthcare. The AAMA provides
the CMA (AAMA) credential.
6. Which of the following defines the role of the patient advocate or navigator?
a. drives the patient to appointments
b. assists the patient or acts on behalf of the patient
c. acts on behalf of the provider
d. keeps the patients’ medical records
ANS: b
Analysis:
a. Incorrect. Driving the patient to their appointments is outside the role of the patient
advocate or navigator. The patient advocate or navigator assists the patient or acts on
behalf of the patient.
b. Correct. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
c. Incorrect. The patient advocate or navigator does not act on behalf of the provider. The
patient advocate or navigator assists the patient or acts on behalf of the patient.
d. Incorrect. While keeping a copy of the patient’s medical records may be part of the role
of the advocate or navigator, their main role is to assist the patient or act on behalf of
the patient. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
7. Which of the following describes the role of an ACO?
a. Provides health care with an emphasis on prevention.
b. A group of doctors, hospitals, and other health care providers, like the PCMH model who
together coordinate high-quality care to their Medicare patients.
c. A system of health care that integrates the delivery and payment of health care for
covered persons (patients, or subscribers) by contracting with selected providers for
comprehensive health care services at a reduced cost.
d. Care centers that take care of patients with acute illness or injury and those with minor
emergencies.
ANS: b
Analysis:
a. Incorrect. Many health care organizations provide care with an emphasis on prevention.
An Accountable Care Organization (ACO) is a group of doctors, hospitals, and other
health care providers, similar to the PCMH model. Together, these models coordinate to
provide high-quality care to their Medicare patients.
b. Correct. An Accountable Care Organization (ACO) is a group of doctors, hospitals, and
other health care providers, similar to the PCMH model. Together, these models
coordinate to provide high-quality care to their Medicare patients.
c. Incorrect. A system where providers contract to reduce costs is an HMO. An Accountable
Care Organization (ACO) is a group of doctors, hospitals, and other health care providers,
similar to the PCMH model. Together, these models coordinate to provide high-quality
care to their Medicare patients.
3
, d. Incorrect. Care centers that take care of minor emergencies are acute care clinics. An
Accountable Care Organization (ACO) is a group of doctors, hospitals, and other health
care providers, similar to the PCMH model. Together, these models coordinate to provide
high-quality care to their Medicare patients.
8. What is the name of the physician specialist who looks after patients admitted to the hospital?
a. physician partner
b. hospitalist
c. physiatrist
d. hospital physician
ANS: b
Analysis:
a. Incorrect. A physician partner refers to physicians who work together as partners in a
clinic setting. A hospitalist is a physician specialist who looks after patients admitted to
the hospital.
b. Correct. A hospitalist is a physician specialist who looks after patients admitted to the
hospital.
c. Incorrect. A physiatrist is a physician that specializes in physical medicine and
rehabilitation. A hospitalist is a physician specialist who looks after patients admitted to
the hospital.
e. Incorrect. A hospital physician refers to a physician seeing patients in the hospital. This is
not the same as a hospitalist who looks after patients once admitted to the hospital.
9. Which of the health care professional uses radionuclides to diagnose and treat diseases?
a. radiological technician
b. radiologist
c. ultrasound technician
d. nuclear medicine technologist
ANS: d
Analysis:
a. Incorrect. A radiological technician is a person that takes x-rays. A nuclear medicine
technologist administers radiopharmaceuticals to patients and then scans the body with a
special camera to observe how the pharmaceuticals concentrate in specific organs.
b. Incorrect. A radiologist is a physician that reads and interprets x-rays. A nuclear medicine
technologist administers radiopharmaceuticals to patients and then scans the body with a
special camera to observe how the pharmaceuticals concentrate in specific organs.
c. Incorrect. An ultrasound technician uses ultrasound to collect images from inside the
body. A nuclear medicine technologist administers radiopharmaceuticals to patients and
then scans the body with a special camera to observe how the pharmaceuticals
concentrate in specific organs.
d. Correct. A nuclear medicine technologist administers radiopharmaceuticals to patients
and then scans the body with a special camera to observe how the pharmaceuticals
concentrate in specific organs.
10. Which type of Complementary Medicine identifies three types of energies that are present in
all things?
a. ayurvedic medicine
b. biofeedback
c. acupuncture
4
, d. homeopathy
ANS: a
Analysis:
a. Correct. Ayurvedic medicine identifies three types of energies that are present in all
things.
b. Incorrect. Biofeedback is a mind-body technique that involves the use of visual or
auditory feedback to control certain bodily functions. Ayurvedic medicine identifies three
types of energies that are present in all things.
c. Incorrect. Acupuncture is the use of needles following Chinese medicine. Ayurvedic
medicine identifies three types of energies that are present in all things.
d. Incorrect. Homeopathy refers to natural, non-medicinal care. Ayurvedic medicine
identifies three types of energies that are present in all things.
[return to top]
Chapter 2
Solution and Answer Guide
Blesi, Medical Assisting, 2022; 9780357502815; Chapter 02: Professionalism
Table of Contents
Content Type ....................................................................................................................5
Check Your Understanding (from End of Chapter questions) ......................................................................... 5
Content Type
Check Your Understanding (from End of Chapter questions)
11. Which of the following steps would you use when problem solving?
a. focus on the end result
b. use only your own opinion
c. gather facts and ideas to help you decide what to do
d. put off dealing with the problem until you are able to solve it
ANS: c
Analysis:
e. Incorrect. Focusing on the end result may not help to solve a problem. Gathering facts
and ideas are the steps to use when problem solving.
f. Incorrect. Using only your opinion may not help solve a problem. Gathering facts and
ideas are the steps to use when problem solving.
5
, g. Correct. Gathering facts and ideas are the steps to use when problem solving.
h. Incorrect. Putting off dealing with a problem until you are able to solve it does not help
solve a problem. Gathering facts and ideas are the steps to use when problem solving.
12. Which of the following would take priority over all other floor tasks?
a. rooming patients
b. performing procedures
c. tasking
d. assisting the provider with a procedure
ANS: d
Analysis:
a. Incorrect. Rooming patients is the start of the clinical visit, however assisting the
provider with a procedure takes priority.
b. Incorrect. Though performing procedures is part of the medical assistant role, assisting
the provider with a procedure takes priority.
c. Incorrect. Though performing tasks is part of the medical assistant role, assisting the
provider with a procedure takes priority.
d. Correct. Assisting the provider with a procedure takes priority.
13. Biases and prejudices can inhibit therapeutic communication in which of the following ways?
a. Biases and prejudices can assist with a better understanding of the communication
content.
b. Biases and prejudices will improve the patient/provider interactions.
c. Biases and prejudices will clear up any assumptions that could have negative outcomes.
d. Biases and prejudices can lead to unintended disparities in healthcare.
ANS: d
Analysis:
a. Incorrect. Biases and prejudices impede a better understanding of the communication
content.
b. Incorrect. Biases and prejudices do not improve the patient/provider interactions.
c. Incorrect. Biases and prejudices can cause assumptions that could have negative
outcomes.
d. Correct. Biases and prejudices can lead to unintended disparities in healthcare.
14. Someone’s values, practices and traditions are an example of what type of diversity?
a. social
b. gender
c. ethnic
d. cultural
ANS: d
Analysis:
a. Incorrect. Social diversity refers to things such as religious beliefs. Values, practices and
traditions are an example of cultural diversity.
b. Incorrect. Gender diversity refers to a person’s gender. Values, practices and traditions
are an example of cultural diversity.
c. Incorrect. Ethnic diversity refers to a person’s ethnicity, such as country of origin. Values,
practices and traditions are an example of cultural diversity.
6
, d. Correct. Values, practices and traditions are an example of cultural diversity.
15. When people in a community belong to different religions, cultural backgrounds and economic
statuses, it is known as which kind of diversity?
a. cultural
b. gender
c. social
d. ethnic
ANS: c
Analysis:
a. Incorrect. Cultural diversity refers to people in a community that have different values,
practices, traditions, or beliefs a group shares.
b. Incorrect. Gender diversity refers to a person’s gender. Social diversity refers to things
such as religious beliefs.
c. Correct. Social diversity refers to people in a community that belong to different
religions, cultural backgrounds, and economic statuses.
d. Incorrect. Ethnic diversity refers to a person’s ethnicity, such as country of origin.
7
, 16. Ideal appearance of a medical assistant includes which of the following?
a. uniforms that are clean and wrinkle free
b. long acrylic fingernails
c. long hair left hanging loose
d. tattoos and piercings
ANS: a
Analysis:
a. Correct. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
b. Incorrect. Long acrylic fingernails are not part of the ideal appearance of a medical
assistant. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
c. Incorrect. Long hair left handing loose is not part of the ideal appearance of a medical
assistant. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
d. Incorrect. Tattoos and piercings are not part of the ideal appearance of a medical
assistant. The ideal appearance of a medical assistant includes uniforms that are clean
and wrinkle free.
17. Referring to someone who is from German ancestry is referencing which type of diversity?
a. cultural
b. gender
c. ethnicity
d. social
ANS: c
Analysis:
a. Incorrect. Specifically referring to the German ancestry is referencing ethnic diversity.
Cultural diversity refers to people in a community that belong to different religions,
cultural backgrounds, and economic statuses.
b. Incorrect. Gender diversity refers to a person’s gender. Specifically referring to the
German ancestry is referencing ethnic diversity.
c. Correct. Specifically referring to the German ancestry is referencing ethnic diversity.
d. Incorrect. Social diversity refers to things such as religious beliefs. Specifically referring
to the German ancestry is referencing ethnic diversity.
18. What are the three basic goals of time management?
a. Make a daily list of tasks, learn to say no, and don’t be a perfectionist.
b. Make a daily list of tasks, learn to say no, and be a perfectionist.
c. Make a daily list of tasks, never say no, and be a perfectionist.
d. Make a monthly list of tasks, avoid bad habits that rob you of time, learn to say no.
8
