ANSWERS GRADED A+
✔✔Change agent and business partner - ✔✔Use of business systems skills, including
the ability to think strategically and creatively.
✔✔Change agent, business partner, and leader - ✔✔Analyze organizational issues to
develop collaborative solutions that meet the needs of all stakeholders.
✔✔Change agent and leader - ✔✔Use negotiation skills, including consensus-building,
coalition-building, and dispute resolution.
✔✔Change agent and business partner - ✔✔Build and sustain trust-based
relationships.
✔✔Become a business partner - ✔✔Responding to requests for HR services, explore
with customer the systems context, performance requirements, and strategic goals that
underlie a service request. Assists with setting short and long term goals.
Proactively identifying opportunities for a wide range of HR programs and services to
meet strategic goals and exploring programs and services with managers.
✔✔What is necessary to gain an integrated HR big picture perspective? - ✔✔Basic info
about the contribution of each HR specialty to achieving the organization's strategic
goals must be shared among all HR professionals.
The information should concern HR support for improved performance through specific
programs and services, their strategic outcomes, and HR contacts.
The information should also be available to all employees through the organization.
✔✔Fully trained/cross-trained concept - ✔✔The HR strategic perspective is made clear
to customers so they view HR as concerned with more than employee benefits, staffing,
training, and performance management.
✔✔Consultant - ✔✔A person in a position to have some influence over an individual,
group, or an organization, but who has no direct power to make changes or implement
programs. You are a consultant any time you are trying to change or improve a situation
but have no control over the implementation.
✔✔Five phases of consulting - ✔✔1. Entry and contracting
2. Data collection and dialogue
3. Feedback and decision to act
4. Engagement and implementation
5. Extension, recycle, or termination