TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersHareHatHtheHendHofHeachHChapter
Chapterb 1
MULTIPLEb CHOICE.
Chooseb theb oneb alternativeb thatb bestb completesb theb statementb orb answersb theb questio
n.
1) Humanb resourcesb managementb refersb to:
A) theb managementb ofb peopleb inb organizations.
B) conceptsb andb techniquesb forb organizingb workb activities.
C) allb managerialb activities.
D) conceptsb andb techniquesb usedb inb leadingb peopleb atb work.
E) managementb techniquesb forb controllingb peopleb atb work.
2) Theb knowledge,b education,b training,b skills,b andb expertiseb ofb ab firm'sb workersb isb knownb as:
A) physicalb capital.
B) management'sb philosophy.
C) humanb capital.
D) productionb capital.
E) culturalb diversity.
3) Humanb resourcesb practicesb thatb supportb strategyb include:
A) performanceb management.
B) productionb scheduling.
C) policiesb andb procedures.
D) staffingb practices.
E) rewardsb practices.
4) AbcompanybutilizesbabsystembtobmeasurebthebimpactbofbHumanbResourcesbwhichbbalancesbmeasuresbrelabtingbt
obfinancialbresults,bcustomers,binternalbbusinessbprocessesbandbhumanbcapitalbmanagement.bThisbsystembisbknowsbasbt
he:
A) HRIS.
B) balancedb strategy.
C) Humanb Capitalb Index.
D) balancedb scorecard.
E) noneb ofb theb above.
5) Youb havebbeenb taskedb withb buildingbemployeebengagementb atb theb firmb youb workb for.b Strategicbhubm
anbresourcesbinitiativesbyoubwouldbconsiderbimplementingbinclude:
A) employeeb recognitionb programsb andb managementb developmentb programs.
B) diversityb programs.
C) employeeb recognitionb programs.
D) employeeb relationsb activity.
E) jobb designb indicators.
6) HRbdepartmentbstaffbmembersbarebtraditionallybinvolvedbinbkeyboperationalbresponsibilities.bWhichbofb theb
followingbisbanboperationalbresponsibility?
A) settingb goalsb andb objectives
B) collectingb metrics
C) analyzingb metrics
D) interpretingb humanb rightb laws
E) interpretingb healthb andb safetyb legislation
, 7) Beingbcompletelybfamiliarbwithbemploymentblegislation,bHRbpoliciesbandbprocedures,bcollectivebagreebme
nts,b andb theb outcomeb ofb recentb arbitrationb hearingsb andb courtb decisionsb isb mostb closelybrelatedb withb whichbofbth
ebfollowingbHRbactivities?
A) servingb asb ab consultant
B) formulatingb policiesb andb procedures
C) offeringb advice
D) providingb services
E) servingb asb ab changeb agent
8) Theb practiceb ofb contractingb withb outsideb vendorsb tob handleb specifiedb functionsb onb ab permanentb basbis
bisbknownbas
A) hiringb temporaryb employees.
B) payrollb andb benefitsb administration.
C) contractb administration.
D) outsourcing.
E) labour-managementb relations.
9) Thebcompany'sbplanbforbhowb itb willb balancebitsb internalb strengthsb andb weaknessesb withb extebrn
alb opportunitiesb andb threatsb inb orderb tob maintainb competitiveb advantageb isb knownb as
A) HRb strategy.
B) strategy.
C) environmentalb scanning.
D) policiesb andb procedures.
E) noneb ofb theb above.
10) RitabisbthebHRbDirectorbofbabmanufacturingbcompany.bShebrecentlybundertookbresearchbtobidentifybcbompe
titorbcompensationbandbincentivebplans,binformationbaboutbpendingblegislativebchangesbandbavailabilityb ofb talent
b inb theb labourb marketb forb theb upcomingb strategicb planningb meeting.b Ritab wasb conducting:
A) environmentalb scanning.
B) anb employeeb engagementb survey.
C) anb externalb marketb survey.
D) anb envrionmentalb study.
E) anb externalb opportunities/threatsb study.
11) Theb HRb managerb ofb Smithb &b Yub companyb wasb heavilyb involvedb inb ab downsizingb exerciseb ofb theb compban
y'sb salesb forceb dueb tob anb economicb downturn.b Heb wasb alsob involvedb inb arrangingb forb outplacementb servicesbandb
employeeb retentionb programsb asb wellb asb restructuringbofb theb businessb followingb theb downsizing.b Thisb isb anbexamp
lebofbHR'sbrolebin:
A) formulatingb strategy.
B) operationalb activities.
C) environmentalb scanning.
D) environmentalb scanningb andb executingb strategy.
E) executingb strategy.
12) Theb coreb values,b beliefs,b andb assumptionsb thatb areb widelyb sharedb bybmembersb ofb anb organizationb areb knbo
wnbas:
A) organizationalb climate.
B) theb strategicb plan.
C) theb missionb statement.
D) organizationalb culture.
E) theb pervadingb atmosphere.
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersHareHatHtheHendHofHeachHChapter
Chapterb 1
MULTIPLEb CHOICE.
Chooseb theb oneb alternativeb thatb bestb completesb theb statementb orb answersb theb questio
n.
1) Humanb resourcesb managementb refersb to:
A) theb managementb ofb peopleb inb organizations.
B) conceptsb andb techniquesb forb organizingb workb activities.
C) allb managerialb activities.
D) conceptsb andb techniquesb usedb inb leadingb peopleb atb work.
E) managementb techniquesb forb controllingb peopleb atb work.
2) Theb knowledge,b education,b training,b skills,b andb expertiseb ofb ab firm'sb workersb isb knownb as:
A) physicalb capital.
B) management'sb philosophy.
C) humanb capital.
D) productionb capital.
E) culturalb diversity.
3) Humanb resourcesb practicesb thatb supportb strategyb include:
A) performanceb management.
B) productionb scheduling.
C) policiesb andb procedures.
D) staffingb practices.
E) rewardsb practices.
4) AbcompanybutilizesbabsystembtobmeasurebthebimpactbofbHumanbResourcesbwhichbbalancesbmeasuresbrelabtingbt
obfinancialbresults,bcustomers,binternalbbusinessbprocessesbandbhumanbcapitalbmanagement.bThisbsystembisbknowsbasbt
he:
A) HRIS.
B) balancedb strategy.
C) Humanb Capitalb Index.
D) balancedb scorecard.
E) noneb ofb theb above.
5) Youb havebbeenb taskedb withb buildingbemployeebengagementb atb theb firmb youb workb for.b Strategicbhubm
anbresourcesbinitiativesbyoubwouldbconsiderbimplementingbinclude:
A) employeeb recognitionb programsb andb managementb developmentb programs.
B) diversityb programs.
C) employeeb recognitionb programs.
D) employeeb relationsb activity.
E) jobb designb indicators.
6) HRbdepartmentbstaffbmembersbarebtraditionallybinvolvedbinbkeyboperationalbresponsibilities.bWhichbofb theb
followingbisbanboperationalbresponsibility?
A) settingb goalsb andb objectives
B) collectingb metrics
C) analyzingb metrics
D) interpretingb humanb rightb laws
E) interpretingb healthb andb safetyb legislation
, 7) Beingbcompletelybfamiliarbwithbemploymentblegislation,bHRbpoliciesbandbprocedures,bcollectivebagreebme
nts,b andb theb outcomeb ofb recentb arbitrationb hearingsb andb courtb decisionsb isb mostb closelybrelatedb withb whichbofbth
ebfollowingbHRbactivities?
A) servingb asb ab consultant
B) formulatingb policiesb andb procedures
C) offeringb advice
D) providingb services
E) servingb asb ab changeb agent
8) Theb practiceb ofb contractingb withb outsideb vendorsb tob handleb specifiedb functionsb onb ab permanentb basbis
bisbknownbas
A) hiringb temporaryb employees.
B) payrollb andb benefitsb administration.
C) contractb administration.
D) outsourcing.
E) labour-managementb relations.
9) Thebcompany'sbplanbforbhowb itb willb balancebitsb internalb strengthsb andb weaknessesb withb extebrn
alb opportunitiesb andb threatsb inb orderb tob maintainb competitiveb advantageb isb knownb as
A) HRb strategy.
B) strategy.
C) environmentalb scanning.
D) policiesb andb procedures.
E) noneb ofb theb above.
10) RitabisbthebHRbDirectorbofbabmanufacturingbcompany.bShebrecentlybundertookbresearchbtobidentifybcbompe
titorbcompensationbandbincentivebplans,binformationbaboutbpendingblegislativebchangesbandbavailabilityb ofb talent
b inb theb labourb marketb forb theb upcomingb strategicb planningb meeting.b Ritab wasb conducting:
A) environmentalb scanning.
B) anb employeeb engagementb survey.
C) anb externalb marketb survey.
D) anb envrionmentalb study.
E) anb externalb opportunities/threatsb study.
11) Theb HRb managerb ofb Smithb &b Yub companyb wasb heavilyb involvedb inb ab downsizingb exerciseb ofb theb compban
y'sb salesb forceb dueb tob anb economicb downturn.b Heb wasb alsob involvedb inb arrangingb forb outplacementb servicesbandb
employeeb retentionb programsb asb wellb asb restructuringbofb theb businessb followingb theb downsizing.b Thisb isb anbexamp
lebofbHR'sbrolebin:
A) formulatingb strategy.
B) operationalb activities.
C) environmentalb scanning.
D) environmentalb scanningb andb executingb strategy.
E) executingb strategy.
12) Theb coreb values,b beliefs,b andb assumptionsb thatb areb widelyb sharedb bybmembersb ofb anb organizationb areb knbo
wnbas:
A) organizationalb climate.
B) theb strategicb plan.
C) theb missionb statement.
D) organizationalb culture.
E) theb pervadingb atmosphere.
