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,Table of Contents:
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Unit I: NURSING LEADERSHIP AND MANAGEMENT.
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Chapter 1. Nursing Leadership and Management.
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Chapter 2. The Healthcare Environment.
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Chapter 3. Organizational Behavior and Magnet Hospitals.
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Chapter 4. Basic Clinical Healthcare Economics.
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Chapter 5. Evidence-Based Health Care.
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Chapter 6. Nursing and Healthcare Informatics.
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Chapter 7. Population Based Healthcare Practice.
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Unit II: LEADERSHIP AND MANAGEMENT OF THE INTERDISCIPLINARY TEAM.
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Chapter 8. Personal and Interdisciplinary Communication.
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Chapter 9. Politics and Consumer Partnerships.
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Chapter 10. Strategic Planning and organizing Patient Care.
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Chapter 11. Effective Team Building.
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Chapter 12. Power. ep ep
Chapter 13. Change, Innovation, and Conflict Management.
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Unit III: LEADERSHIP AND MANAGEMENT OF PATIENT- CENTERED CARE.
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Chapter 14. Budget Concepts for Patient Care.
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Chapter 15. Effective Staffing. ep ep ep
Chapter 16. Delegation of Patient Care.
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Chapter 17. Organization of Patient Care Management.
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Chapter 18. Time Management and Setting Patient Care Priorities.
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Chapter 19. Patient and Health Care Education.
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Unit IV: QUALITY IMPROVEMENT OF PATIENT OUTCOMES.
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Chapter 20. Managing Outcomes Using an Organizational Quality Improvement Model.
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Chapter 21. Evidence Based Strategies to Improve Patient Care Outcomes.
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Chapter 22. Decision Making and Critical Thinking.
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Chapter 23. Legal Aspects of Health Care.
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Chapter 24. Ethical Aspects of Health Care.
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Chapter 25. Culture, Generational Differences, and Spirituality.
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Unit V: LEADERSHIP AND MANAGEMENT OF SELF AND THE FUTURE.
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Chapter 26. Collective Bargaining. ep ep ep
Chapter 27. Career Planning. ep ep ep
Chapter 28. Nursing Job Opportunities.
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Chapter 29. Your First Job. ep ep ep ep
Chapter 30. Healthy Living: Balancing Personal and Professional Needs.
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Chapter 31. NCLEX Preparation and Professionalism
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Chapter 1: Nursing Leadership and Management ep ep ep ep ep
MULTIPLE CHOICE ep
1 .According to Henri Fayol, the functions of planning, organizing, coordinating, and controlling
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are considered which aspect of management?
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a. e p Roles
b. e p Process
c. e p Functions
d. e p Taxonomy
ANS: B, The management process includes planning, organizing, coordinating, and controlling. Management roles include
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information processing, interpersonal relationships, and decision making. Management functions include planning, organizing,
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staffing, directing, coordinating, reporting, and budgeting.Ataxonomy is a system that orders principles into a grouping or
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classification.
2 . Which of the following is considered a decisional managerial role?
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a. e p Disseminator
b. e p Figurehead
c. e p Leader
d. e p Entrepreneur
ANS: D, The decisional managerial roles include entrepreneur, disturbance handler, allocator of resources, and negotiator. The
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information processing managerial roles include monitor, disseminator, and spokesperson. The interpersonal managerial roles
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include figurehead, leader, and liaison.
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3 .Anurse manager meets regularly with other nurse managers, participates on the organizations
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committees, and attends meetings sponsored by professional organizations in order to manage ep ep ep ep ep ep ep ep ep ep ep
relationships. These activities are considered which function of a manager? ep ep ep ep ep ep ep ep ep
a. e p Informing
b. e p Problem solving ep
c. e p Monitoring
d. e p Networking
ANS: D, The role functions to manage relationships are networking, supporting, developing and mentoring, managing conflict
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and team building, motivating and inspiring, recognizing, and rewarding. The role functions to manage the work are planning and
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organizing, problem solving, clarifying roles and objectives, informing, monitoring, consulting, and delegating.
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4 .Anurse was recently promoted to a middle-level manager position. The nurses title would most
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likely be which of the following?
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a. e p First-line manager ep
b. e p Director
c. e p Vice president of patient care services ep ep ep ep ep
d. e p Chief nurse executive ep ep
ANS: B,Amiddle-level manager is called a director.Alow managerial- level job is called the first-line manager.Anurse in an
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executive level role is called a chief nurse executive or vice president of patient care services.
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5 .Anurse manager who uses Frederick Taylors scientific management approach, would most likely
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focus on which of the following?
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a. e p General principles ep
b. e p Positional authority ep
c. e p Labor productivity ep
d. e p Impersonal relations ep
ANS: C, The area of focus for scientific management is labor productivity. In bureaucratic theory, efficiency is achieved through
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impersonal relations within a formal structure and is based on positional authority.Administrative principle theory consists of
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principles of management that are relevant to any organization.
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6 .According to Vrooms Theory of Motivation, force:
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a. e p is the perceived possibility that the goal will be achieved.
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b. e p describes the amount of effort one will exert to reach ones goal. ep ep ep ep ep ep ep ep ep ep ep
c. e p describes people who have free will but choose to comply with orders they are given. ep ep ep ep ep ep ep ep ep ep ep ep ep ep
d. e p is a naturally forming social group that can become a contributor to an organization.
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ANS: B,According to Vrooms Theory of Motivation, Force describes the amount of effort one will exert to reach ones goal.
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Valence speaks to the level of attractiveness or unattractiveness of the goal. Expectancy is the perceived possibility that the goal
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will be achieved. Vrooms Theory of Motivation can be demonstrated in the form of an equation: Force = Valence Expectancy
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(Vroom, 1964). The theory proposes that this equation can help to predict the motivation, or force, of an individual as described
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byVroom.
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7 .According to R. N. Lussier, motivation:
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a. e p is unconsciously demonstrated by people.
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b. e p occurs externally to influence behavior. ep ep ep ep
c. e p is determined byothers choices.
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d. e p occurs internally to influence behavior. ep ep ep ep
ANS: D, Motivation is a process that occurs internally to influence and direct our behavior in order to satisfy needs. Motivation is
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not explicitly demonstrated by people, but rather it is interpreted from their behavior. Motivation is whatever influences our
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choices and creates direction, intensity, and persistence in our behavior.
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8 .According to R. N. Lussier, there are content motivation theories and process motivation theories.
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Which of the following is considered a process motivation theory?
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a. e p Equity theory ep
b. e p Hierarchy of needs theory ep ep ep
c. e p Existence-relatedness-growth theory ep
d. e p Hygiene maintenance and motivation factors ep ep ep ep
ANS:A, The process motivation theories are equity theory and expectancy theory. The content motivation theories include
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Maslows hierarchy of needs theory,Aldefers existence- relatedness-growth (ERG) theory, and Herzbergs hygiene maintenance
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factors and motivation factors.
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9 . The theory that includes maintenance and motivation factors is:
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a. e p Maslows hierarchyof needs. ep ep ep
b. e p Herzbergs two-factor theory. ep ep
c. e p McGregors theoryX and theoryY. ep ep ep ep pe
d. e p Ouchis theoryZ. ep ep