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c c c c c c c c c c
BusinesscCommunicationcToday,c14ec(Bovee/Thill)
Chapterc2c c Collaboration,cInterpersonalcCommunication,candcBusinesscEtiquette
1) Ascancapproachctocresolvingcconflictcduringcteamcactivities,cac
cproposescthatcbothcsidesccancsatisfyctheircgoalsc(atcleastctocsomecextent)candcseeksctocminimizec
lossescforceveryonecinvolved.
A) lose-wincstrategy
B) lose-losecstrategy
C) win-wincstrategy
D) break-
evencstrategycAnswer:c
C
Explanation:c C)cIfcyoucapproachcconflictcwithcthecideacthatcbothcsidesccancsatisfyctheircgoalsctocatclea
stcsomecextentc(acwin-wincstrategy),cyouccancminimizeclossescforceveryone.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Concept
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
2) Whichcofcthecfollowingcrequirescworkingctogetherctocmeetccomplexcchallengescandciscackeycsk
illcincacwidecvarietycofcprofessions?
A) Collaboration
B) Committees
C) Participativecmanagement
D) Groupthink
E) Agendas
cAnswer:c A
Explanation:c A)cCollaborationciscworkingctogetherctocmeetccomplexcchallengescandciscacprimecskillc
expectedcincacwidecrangecofcprofessions.cIt'scacvirtualcguaranteecthatcyoucwillcneedctoccollaboratecinca
tcleastcsomecofcyourcworkcactivities.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c CriticalcThinkingcAACSB
:c Reflectivecthinking
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
1
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c c c c c c c c c c
3) Incparticipativecmanagement
A) employeescarecinvolvedcinctheccompany'scdecisioncmaking.
B) allctop-levelcmanagerscparticipatecincprofitcsharing.
C) teamscarecdiscouragedcincfavorcofcindividualcachievement.
D) ancauthoritariancmanagementcmodelciscused.c
Answer:c A
Explanation:c A)cParticipativecmanagement'scaimcisctocimprovecdecisioncmakingcandcefficiencycbyc
includingcemployeescincthecdecision-makingcprocess.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Concept
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
4) Whichcofcthecfollowingcisconecofcthecadvantagescofcusingccross-
functionalcteamscforcproblemcsolving?
A) Theychavecaclongclifecspancandccancbecomecpartcofcthecorganization
B) Thecdiversitycofcopinionscandcexperiencesccancleadctocbettercdecisions
C) Theyccancleadctocincreasedcparticipativecmanagement
D) Thereccancbecincreasedcharmonycascdecisionscarecover-simplified
E) Therecwillcbecclearlycdevelopedcnormscandcstandardscofcconductc
Answer:c B
Explanation:c B)cProblem-
solvingcteamscandctaskcforcescassemblectocresolvecspecificcissuescandcthencdisbandcwhenctheircgoalsc
havecbeencaccomplished.cSuchcteamscarecoftenccross-
functional,cpullingctogethercpeoplecfromcacvarietycofcdepartmentscwhochavecdifferentcareascofcexpert
isecandcresponsibility.cThecdiversitycofcopinionscandcexperiencesccancleadctocbettercdecisions,cbutcco
mpetingcinterestsccancleadctoctensionscthatchighlightcthecneedcforceffectiveccommunication.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c CriticalcThinking
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
2
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c c c c c c c c c c
5) AllcofcthecfollowingcEXCEPTc carecelementscofcthecgroupcdevelopment cprocess.
A) anticipation
B) emergence
C) brainstorming
D) reinforcement
cAnswer:c A
Explanation:c A)cAccordingctocthectextbook,cteamscevolvecthroughcthecfollowingcfivecstages:corienta
tion,cconflict,cbrainstorming,cemergence,candcreinforcement.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Synthesis
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
6) Whichcofcthecfollowingcisconecofcthecdisadvantagescofcteams?
A) Protectedcinformationcandcknowledge
B) Diversitycofcviews
C) Hiddencagendas
D) Decreasedcacceptancecofcacsolution
E) Lowercperformanceclevelsc
Answer:c C
Explanation:c C)cSomecteamcmemberscmaychavecachiddencagenda—
acprivate,ccounterproductivecmotive,csuchcascacdesirectoctakeccontrolcofcthecgroup,ctocunderminecso
meonecelseconcthecteam,corctocpursuecacbusinesscgoalcthatcrunsccounterctocthecteam'scmission.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscof
ceffectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c CriticalcThinking
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
7) Ac cusuallychascaclongclifecspancandctypicallycdealscwithcregularlycrecurringctasks.
A) taskcforce
B) workcgroup
C) committee
D) problem-
solvingcteamcAnswer:c C
Explanation:c C)cCommitteescarecformalcteamscthatcusuallychavecaclongclifecspancandccancbecomecacp
ermanentcpartcofcthecorganizationalcstructure.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Application
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
3
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c c c c c c c c c c
8) Whichcofcthecfollowingciscancinformalcstandardcofcconductcsharedcbetweencgroupcmembers,cg
uidingcmembercbehavior?
A) Groupthink
B) Agendas
C) Orientation
D) Norms
E) Alliance
cAnswer:c D
Explanation:c D)cProductivecteamsctendctocdevelopcclearcnorms,cinformalcstandardscofcconductcthat
cmemberscsharecandcthatcguidecmembercbehavior.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Application
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
9) WhichconecofcthecfollowingciscNOTcacdysfunctionalcteamcrole?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
cAnswer:c C
Explanation:c C)cControlling,cwithdrawing,cattentioncseeking,candcdivertingcarecdysfunctional,cs
elf-orientedcrolescthatcmainlycfulfillcindividualcrathercthancteamcneeds.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Application
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
4
Copyrightc©c2018cPearsoncEducation,cInc.
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c c c c c c c c c c
BusinesscCommunicationcToday,c14ec(Bovee/Thill)
Chapterc2c c Collaboration,cInterpersonalcCommunication,candcBusinesscEtiquette
1) Ascancapproachctocresolvingcconflictcduringcteamcactivities,cac
cproposescthatcbothcsidesccancsatisfyctheircgoalsc(atcleastctocsomecextent)candcseeksctocminimizec
lossescforceveryonecinvolved.
A) lose-wincstrategy
B) lose-losecstrategy
C) win-wincstrategy
D) break-
evencstrategycAnswer:c
C
Explanation:c C)cIfcyoucapproachcconflictcwithcthecideacthatcbothcsidesccancsatisfyctheircgoalsctocatclea
stcsomecextentc(acwin-wincstrategy),cyouccancminimizeclossescforceveryone.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Concept
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
2) Whichcofcthecfollowingcrequirescworkingctogetherctocmeetccomplexcchallengescandciscackeycsk
illcincacwidecvarietycofcprofessions?
A) Collaboration
B) Committees
C) Participativecmanagement
D) Groupthink
E) Agendas
cAnswer:c A
Explanation:c A)cCollaborationciscworkingctogetherctocmeetccomplexcchallengescandciscacprimecskillc
expectedcincacwidecrangecofcprofessions.cIt'scacvirtualcguaranteecthatcyoucwillcneedctoccollaboratecinca
tcleastcsomecofcyourcworkcactivities.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c CriticalcThinkingcAACSB
:c Reflectivecthinking
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
1
Copyrightc©c2018cPearsoncEducation,cInc.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
c c c c c c c c c c
3) Incparticipativecmanagement
A) employeescarecinvolvedcinctheccompany'scdecisioncmaking.
B) allctop-levelcmanagerscparticipatecincprofitcsharing.
C) teamscarecdiscouragedcincfavorcofcindividualcachievement.
D) ancauthoritariancmanagementcmodelciscused.c
Answer:c A
Explanation:c A)cParticipativecmanagement'scaimcisctocimprovecdecisioncmakingcandcefficiencycbyc
includingcemployeescincthecdecision-makingcprocess.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Concept
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
4) Whichcofcthecfollowingcisconecofcthecadvantagescofcusingccross-
functionalcteamscforcproblemcsolving?
A) Theychavecaclongclifecspancandccancbecomecpartcofcthecorganization
B) Thecdiversitycofcopinionscandcexperiencesccancleadctocbettercdecisions
C) Theyccancleadctocincreasedcparticipativecmanagement
D) Thereccancbecincreasedcharmonycascdecisionscarecover-simplified
E) Therecwillcbecclearlycdevelopedcnormscandcstandardscofcconductc
Answer:c B
Explanation:c B)cProblem-
solvingcteamscandctaskcforcescassemblectocresolvecspecificcissuescandcthencdisbandcwhenctheircgoalsc
havecbeencaccomplished.cSuchcteamscarecoftenccross-
functional,cpullingctogethercpeoplecfromcacvarietycofcdepartmentscwhochavecdifferentcareascofcexpert
isecandcresponsibility.cThecdiversitycofcopinionscandcexperiencesccancleadctocbettercdecisions,cbutcco
mpetingcinterestsccancleadctoctensionscthatchighlightcthecneedcforceffectiveccommunication.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c CriticalcThinking
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
2
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,DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
c c c c c c c c c c
5) AllcofcthecfollowingcEXCEPTc carecelementscofcthecgroupcdevelopment cprocess.
A) anticipation
B) emergence
C) brainstorming
D) reinforcement
cAnswer:c A
Explanation:c A)cAccordingctocthectextbook,cteamscevolvecthroughcthecfollowingcfivecstages:corienta
tion,cconflict,cbrainstorming,cemergence,candcreinforcement.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Synthesis
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
6) Whichcofcthecfollowingcisconecofcthecdisadvantagescofcteams?
A) Protectedcinformationcandcknowledge
B) Diversitycofcviews
C) Hiddencagendas
D) Decreasedcacceptancecofcacsolution
E) Lowercperformanceclevelsc
Answer:c C
Explanation:c C)cSomecteamcmemberscmaychavecachiddencagenda—
acprivate,ccounterproductivecmotive,csuchcascacdesirectoctakeccontrolcofcthecgroup,ctocunderminecso
meonecelseconcthecteam,corctocpursuecacbusinesscgoalcthatcrunsccounterctocthecteam'scmission.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscof
ceffectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c CriticalcThinking
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
7) Ac cusuallychascaclongclifecspancandctypicallycdealscwithcregularlycrecurringctasks.
A) taskcforce
B) workcgroup
C) committee
D) problem-
solvingcteamcAnswer:c C
Explanation:c C)cCommitteescarecformalcteamscthatcusuallychavecaclongclifecspancandccancbecomecacp
ermanentcpartcofcthecorganizationalcstructure.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Application
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
3
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, DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
c c c c c c c c c c
8) Whichcofcthecfollowingciscancinformalcstandardcofcconductcsharedcbetweencgroupcmembers,cg
uidingcmembercbehavior?
A) Groupthink
B) Agendas
C) Orientation
D) Norms
E) Alliance
cAnswer:c D
Explanation:c D)cProductivecteamsctendctocdevelopcclearcnorms,cinformalcstandardscofcconductcthat
cmemberscsharecandcthatcguidecmembercbehavior.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Application
AACSB:c Writtencandcoralccommunication
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
9) WhichconecofcthecfollowingciscNOTcacdysfunctionalcteamcrole?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
cAnswer:c C
Explanation:c C)cControlling,cwithdrawing,cattentioncseeking,candcdivertingcarecdysfunctional,cs
elf-orientedcrolescthatcmainlycfulfillcindividualcrathercthancteamcneeds.
Diff:c2
LO:c 2.1:cListcthecadvantagescandcdisadvantagescofcworkingcincteams,cdescribectheccharacteristicscofc
effectivecteams,candchighlightcfourckeycissuescofcgroupcdynamics.
Skill:c Application
AACSB:c Interpersonalcrelationscandcteamwork
LearningcOutcome:c Describecbestcpracticescincteamcandcinterpersonalccommunication
4
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