BUSN062 Introduction to Business
Communication
Final Exam Review (Qns & Ans)
2025
1. Which of the following is NOT a key principle of effective
business communication?
A. Clarity
B. Noise
C. Conciseness
D. Feedback
ANS: B. Noise
Rationale: Noise refers to barriers to communication, rather
than a principle of effective communication.
©2025
,2. What is the primary purpose of a business report?
A. Entertain readers
B. Provide information and analysis for decision-making
C. Persuade stakeholders emotionally
D. Highlight organizational failures
ANS: B. Provide information and analysis for decision-
making
Rationale: Reports are meant to convey analyzed data to aid in
decision-making processes.
3. What does the term "grapevine communication" refer to in a
business context?
A. Official communication channels
B. Informal communication within an organization
C. Visual communication techniques
D. Cross-cultural communication strategies
ANS: B. Informal communication within an organization
Rationale: Grapevine communication is an unofficial channel
that often spreads rumors or updates informally.
4. Which of the following models focuses on the sender,
message, channel, and receiver?
©2025
, A. Transactional Model
B. Shannon-Weaver Model
C. Berlo’s SMCR Model
D. Lasswell's Model
ANS: B. Shannon-Weaver Model
Rationale: This model emphasizes the technical aspects of
transmitting a message.
5. In cross-cultural business communication, "high-context
cultures" rely heavily on:
A. Direct verbal messages
B. Non-verbal cues and context
C. Emails and written communication
D. Organizational charts
ANS: B. Non-verbal cues and context
Rationale: High-context cultures prioritize implied messages
and shared understanding.
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Fill-in-the-Blank Questions
©2025
Communication
Final Exam Review (Qns & Ans)
2025
1. Which of the following is NOT a key principle of effective
business communication?
A. Clarity
B. Noise
C. Conciseness
D. Feedback
ANS: B. Noise
Rationale: Noise refers to barriers to communication, rather
than a principle of effective communication.
©2025
,2. What is the primary purpose of a business report?
A. Entertain readers
B. Provide information and analysis for decision-making
C. Persuade stakeholders emotionally
D. Highlight organizational failures
ANS: B. Provide information and analysis for decision-
making
Rationale: Reports are meant to convey analyzed data to aid in
decision-making processes.
3. What does the term "grapevine communication" refer to in a
business context?
A. Official communication channels
B. Informal communication within an organization
C. Visual communication techniques
D. Cross-cultural communication strategies
ANS: B. Informal communication within an organization
Rationale: Grapevine communication is an unofficial channel
that often spreads rumors or updates informally.
4. Which of the following models focuses on the sender,
message, channel, and receiver?
©2025
, A. Transactional Model
B. Shannon-Weaver Model
C. Berlo’s SMCR Model
D. Lasswell's Model
ANS: B. Shannon-Weaver Model
Rationale: This model emphasizes the technical aspects of
transmitting a message.
5. In cross-cultural business communication, "high-context
cultures" rely heavily on:
A. Direct verbal messages
B. Non-verbal cues and context
C. Emails and written communication
D. Organizational charts
ANS: B. Non-verbal cues and context
Rationale: High-context cultures prioritize implied messages
and shared understanding.
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Fill-in-the-Blank Questions
©2025
