MNO2607
Assignment 2 Semester 1 2025
Unique #:
Due Date: 17 April 2025
Detailed solutions, explanations, workings
and references.
+27 81 278 3372
, QUESTION 1
1.1. Ten principles That Guide an Organisation Through the Change
Management Process
Introduction
Change management is essential for organisations to remain competitive and
adaptive in a rapidly evolving environment. At First National Bank (FNB), a robust
change management process is critical to ensure that new strategies,
technologies, and market demands are successfully implemented. The following
ten principles guide FNB through change, ensuring that every level of the
organisation is engaged and the transition is both sustainable and effective. First
National Bank (FNB) as the organisation of choice.
1. Active Leadership
Change must start at the top. At FNB, senior executives set the tone by leading
digital transformation initiatives such as the introduction of the eWallet Pro and
app-based banking services. Leadership actively engages with employees
through town halls and regular strategy updates, showing commitment and
modelling desired behaviours.
2. Structured Approach
FNB employs a structured change management model that includes phases such
as preparation, implementation, and review. For example, when FNB transitioned
from traditional banking to a more digitised platform, the process followed a
structured roadmap – including risk assessments, communication strategies, and
performance evaluations.
3. Detailed Changes to Plans
Clear articulation of change objectives is critical. At FNB, digitalisation plans are
broken down into specific projects like rolling out self-service kiosks, improving
mobile banking features, or enhancing cybersecurity. Each change has clear
deliverables, timelines, and performance indicators.
4. Impact Assessment
Varsity Cube 2025 +27 81 278 3372
Assignment 2 Semester 1 2025
Unique #:
Due Date: 17 April 2025
Detailed solutions, explanations, workings
and references.
+27 81 278 3372
, QUESTION 1
1.1. Ten principles That Guide an Organisation Through the Change
Management Process
Introduction
Change management is essential for organisations to remain competitive and
adaptive in a rapidly evolving environment. At First National Bank (FNB), a robust
change management process is critical to ensure that new strategies,
technologies, and market demands are successfully implemented. The following
ten principles guide FNB through change, ensuring that every level of the
organisation is engaged and the transition is both sustainable and effective. First
National Bank (FNB) as the organisation of choice.
1. Active Leadership
Change must start at the top. At FNB, senior executives set the tone by leading
digital transformation initiatives such as the introduction of the eWallet Pro and
app-based banking services. Leadership actively engages with employees
through town halls and regular strategy updates, showing commitment and
modelling desired behaviours.
2. Structured Approach
FNB employs a structured change management model that includes phases such
as preparation, implementation, and review. For example, when FNB transitioned
from traditional banking to a more digitised platform, the process followed a
structured roadmap – including risk assessments, communication strategies, and
performance evaluations.
3. Detailed Changes to Plans
Clear articulation of change objectives is critical. At FNB, digitalisation plans are
broken down into specific projects like rolling out self-service kiosks, improving
mobile banking features, or enhancing cybersecurity. Each change has clear
deliverables, timelines, and performance indicators.
4. Impact Assessment
Varsity Cube 2025 +27 81 278 3372
