11. Mary has a family history of heart disease and type II diabetes. She also has pre-
hypertension. Maryʼs doctor recently put her on a diet and exercise program. This
is an example of system thinking called...
a. Quality control.
b. Preemptive medicine.
c. Continuous improvement.
d. History dependency..
Give this one a try later!
, 11. B: System thinking that
prescribes preventative actions
to help prevent an impending
problem is called
preemptive medicine
82. Who can initiate a peer review?
a. A patient
b. A physician
c. An insurance carrier
d. All of the above.
Give this one a try later!
82. D: A peer review may be
initiated by a patient, a physician,
or an insurance carrier.
83. What is the relationship between peer review and root cause analysis?
a. They are unrelated
b. Peer review sparks root cause analysis
c. They work together in failure analysis
d. They were both designed by the Joint Commission.
Give this one a try later!
83. C: Peer review and root cause analysis are both tools that are used hand-
in-hand as part of failure analysis.
,94. Hospital B has seen a recent increase in post-surgical wound infections. Investigation
of the problem reveals a recurring issue with proper wound care by several members of
the nursing staff. What would be the best departmental approach to this issue?
a. Root cause analysis
b. Punishment of involved staff members
c. Implementation of a performance improvement team
d. Utilization management assessment.
Give this one a try later!
94. C: When faced with recurring staff issues with wound
care, implementing a performance improvement team is the
best option, as it creates both a process and an incentive
for improvement
66. Using Donabedianʼs model, which of the following areas most needs to be
addressed in a clinic with elevated levels of post-treatment infection?
a. Structure measures
b. Process measures
c. Outcome measures
d. None of the above
Give this one a try later!
, 66. C: Outcome measures deal with the effects of treatment
after the fact, so they are the most applicable portion of Donabedianʼs model
to
this particular situation. A and B are wrong because structure and process
measures
do not apply to this situation. D is incorrect because Donabedianʼs outcome
measures
do apply to this case.
19. Who should be considered
when developing process
requirements within a healthcare
organization?
a. Patients
b. Internal customers
c. Stakeholders
d. All of the above.
Give this one a try later!
19. D: Patients, internal
customers, and stakeholders
should all be considered when
developing process
requirements within a healthcare
organization.
97. You are part of a cost- analysis team evaluating a
proposed inpatient nutrition program. What is the first
step your team should take in the cost analysis process?
a. Study framing
hypertension. Maryʼs doctor recently put her on a diet and exercise program. This
is an example of system thinking called...
a. Quality control.
b. Preemptive medicine.
c. Continuous improvement.
d. History dependency..
Give this one a try later!
, 11. B: System thinking that
prescribes preventative actions
to help prevent an impending
problem is called
preemptive medicine
82. Who can initiate a peer review?
a. A patient
b. A physician
c. An insurance carrier
d. All of the above.
Give this one a try later!
82. D: A peer review may be
initiated by a patient, a physician,
or an insurance carrier.
83. What is the relationship between peer review and root cause analysis?
a. They are unrelated
b. Peer review sparks root cause analysis
c. They work together in failure analysis
d. They were both designed by the Joint Commission.
Give this one a try later!
83. C: Peer review and root cause analysis are both tools that are used hand-
in-hand as part of failure analysis.
,94. Hospital B has seen a recent increase in post-surgical wound infections. Investigation
of the problem reveals a recurring issue with proper wound care by several members of
the nursing staff. What would be the best departmental approach to this issue?
a. Root cause analysis
b. Punishment of involved staff members
c. Implementation of a performance improvement team
d. Utilization management assessment.
Give this one a try later!
94. C: When faced with recurring staff issues with wound
care, implementing a performance improvement team is the
best option, as it creates both a process and an incentive
for improvement
66. Using Donabedianʼs model, which of the following areas most needs to be
addressed in a clinic with elevated levels of post-treatment infection?
a. Structure measures
b. Process measures
c. Outcome measures
d. None of the above
Give this one a try later!
, 66. C: Outcome measures deal with the effects of treatment
after the fact, so they are the most applicable portion of Donabedianʼs model
to
this particular situation. A and B are wrong because structure and process
measures
do not apply to this situation. D is incorrect because Donabedianʼs outcome
measures
do apply to this case.
19. Who should be considered
when developing process
requirements within a healthcare
organization?
a. Patients
b. Internal customers
c. Stakeholders
d. All of the above.
Give this one a try later!
19. D: Patients, internal
customers, and stakeholders
should all be considered when
developing process
requirements within a healthcare
organization.
97. You are part of a cost- analysis team evaluating a
proposed inpatient nutrition program. What is the first
step your team should take in the cost analysis process?
a. Study framing
