CIS-ITSM 2024-2025 EXAM AND PRACTICE EXAM 200
QUESTIONS WITH DETAILED VERIFIED ANSWERS
AND RATIONALES (100% CORRECT) /A+ GRADE
ASSURED/NEWEST!!
Which field from the configuration item will automatically populate in the Assignment group field of an
incident record? A. Managed by
B. Support group
C. Approval group
D. Change group - CORRECT ANSWER-B. Support group
(Pg. 290)
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - CORRECT ANSWER-B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
When is a change task for Post Implementation Review created for an unauthorized change?
A. When the change request moves to Close
,B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - CORRECT ANSWER-C. When the change
request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the Configuration
Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - CORRECT ANSWER-B. CI Class Manager
When using the Email Client, what is the difference between an Email Template and a Quick Message?
A. Email Templates are like forms that can be sent to the caller for completion; Quick Messages are
primarily used by the Chat Bot
B. Email Template is defined and automatically applied when the email form launches; Quick Messages
are defined and then can be manually applied by the user
C. Email Templates are included with ITSM; Quick Messages are new with Machine Learning
D. Email templates are defined by users with admin role; Quick Messages are defined by users with
quick_message_admin role - CORRECT ANSWER-B. Email Template is defined and automatically
applied when the email form launches; Quick Messages are defined and then can be manually applied
by the user
What types of CI's will be included in a report run against the cmdb_ci_computer table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
,C. CIs defined directly in cmdb_ci_computer and all child classes - CORRECT ANSWER-C. CI's defined
directly in cmdb_ci_computer and all child classes
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you
meet this requirement? (Choose two.)
A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
B. Update the incident_close UI action script
C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution
date to Yes
D. Modify the Incident Lifecycle flow to expire after 7 days - CORRECT ANSWER-A. Modify the Incident
Lifecycle flow to trigger from the Resolved date instead of the Updated date
C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution
date to Yes.
(Pg. 313)
What tools are available to the assignee to help resolve an Incident? (Choose two.)
A. Known Errors
B. Resolutions from similar incidents
C. CI Class Manager
D. Incident Overview Dashboard
E. Enterprise CMDB Dashboard - CORRECT ANSWER-A. Known Errores B. Resolutions from similar
incidents
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries.
What Service Catalog capability can you use to generate these records?
, A. Execution Plans
B. Content Items
C. Catalog Items
D. Record Producers - CORRECT ANSWER-D. Record Producers
Which type of catalog item may be found in a Service Catalog?
A. Requested Items
B. Order guides
C. Categories
D. Execution Plans - CORRECT ANSWER-B. Order Guides
From which table, is the Incident table extended?
A. Task [task]
B. Task [sn_task]
C. Ticket [ticket]
D. Work [sn_work] - CORRECT ANSWER-A. Task [task]
What optional Incident table is extended from the Task table?
A. Child Incident [incident_child]
B. Major Incident [major_incident]
C. Incident Task [incident_task]
D. Parent Incident [incident_parent] - CORRECT ANSWER-C. Incident Task [incident_task]
QUESTIONS WITH DETAILED VERIFIED ANSWERS
AND RATIONALES (100% CORRECT) /A+ GRADE
ASSURED/NEWEST!!
Which field from the configuration item will automatically populate in the Assignment group field of an
incident record? A. Managed by
B. Support group
C. Approval group
D. Change group - CORRECT ANSWER-B. Support group
(Pg. 290)
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - CORRECT ANSWER-B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
When is a change task for Post Implementation Review created for an unauthorized change?
A. When the change request moves to Close
,B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - CORRECT ANSWER-C. When the change
request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the Configuration
Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - CORRECT ANSWER-B. CI Class Manager
When using the Email Client, what is the difference between an Email Template and a Quick Message?
A. Email Templates are like forms that can be sent to the caller for completion; Quick Messages are
primarily used by the Chat Bot
B. Email Template is defined and automatically applied when the email form launches; Quick Messages
are defined and then can be manually applied by the user
C. Email Templates are included with ITSM; Quick Messages are new with Machine Learning
D. Email templates are defined by users with admin role; Quick Messages are defined by users with
quick_message_admin role - CORRECT ANSWER-B. Email Template is defined and automatically
applied when the email form launches; Quick Messages are defined and then can be manually applied
by the user
What types of CI's will be included in a report run against the cmdb_ci_computer table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
,C. CIs defined directly in cmdb_ci_computer and all child classes - CORRECT ANSWER-C. CI's defined
directly in cmdb_ci_computer and all child classes
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you
meet this requirement? (Choose two.)
A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
B. Update the incident_close UI action script
C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution
date to Yes
D. Modify the Incident Lifecycle flow to expire after 7 days - CORRECT ANSWER-A. Modify the Incident
Lifecycle flow to trigger from the Resolved date instead of the Updated date
C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution
date to Yes.
(Pg. 313)
What tools are available to the assignee to help resolve an Incident? (Choose two.)
A. Known Errors
B. Resolutions from similar incidents
C. CI Class Manager
D. Incident Overview Dashboard
E. Enterprise CMDB Dashboard - CORRECT ANSWER-A. Known Errores B. Resolutions from similar
incidents
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries.
What Service Catalog capability can you use to generate these records?
, A. Execution Plans
B. Content Items
C. Catalog Items
D. Record Producers - CORRECT ANSWER-D. Record Producers
Which type of catalog item may be found in a Service Catalog?
A. Requested Items
B. Order guides
C. Categories
D. Execution Plans - CORRECT ANSWER-B. Order Guides
From which table, is the Incident table extended?
A. Task [task]
B. Task [sn_task]
C. Ticket [ticket]
D. Work [sn_work] - CORRECT ANSWER-A. Task [task]
What optional Incident table is extended from the Task table?
A. Child Incident [incident_child]
B. Major Incident [major_incident]
C. Incident Task [incident_task]
D. Parent Incident [incident_parent] - CORRECT ANSWER-C. Incident Task [incident_task]
