Appian Analyst and Business Section Exam Q & A
Single Sign-On User Password Reset - (Answer)Only the Admin can reset a Single Sign-On user
password because they have the Manage Users permission.
Challenge in UX Storytelling - (Answer)A challenge is an element of the storytelling process for UX that
describes a hurdle that makes it difficult for your heroes to succeed on their journeys.
Report Builder - (Answer)Report Builder is the tool used to create reports, incorporate filters and
select the Report Type.
Manage Sandbox Permission - (Answer)The Manage Sandbox permission is required to create, delete,
refresh or activate a Sandbox.
Identity Only License - (Answer)Identity Only is the Salesforce standard license that can be given to
someone who need access only identity services, such as single sign-on (SSO).
Temporary Password Generation - (Answer)Selecting 'Generate Passwords and notify the user via
email.' is how the Admin can make sure a temporary password is generated when creating a new
User.
User Management Term - Users - (Answer)Users is the User Management term that is best described
by this definition: 'Record created to identify a new employee that starts accessing Salesforce.'
User License - (Answer)User License is the User Management term that is best described by this
definition: 'Item assigned to a User that determines the functionality that they can access across the
Salesforce ecosystem.'
Developer Pro Sandbox Storage - (Answer)The storage of the Developer Pro Sandbox is 1GB.
Locale Setting - Working Hours - (Answer)Working Hours is not a Locale Setting that can be selected
when creating a new user.
, Appian Analyst and Business Section Exam Q & A
Deploy Phase Actions - (Answer)Communicate Changes, Update Profiles and Communicate end of
Changes are actions that belong to the Deploy phase of the four application lifecycle milestones.
User Profile Limit - (Answer)A User can have only 1 Profile in Salesforce.
Email Proof - (Answer)A security feature that requires users to verify their email address when they
log in for the first time or change their email address.
Unlock User - (Answer)An Admin can unlock a user from Users > Select user > Unlock.
Salesforce App Providers - (Answer)All of the salesforce app providers will be able to unlock a locked
user with their phones.
Salesforce App Markets - (Answer)The Salesforce App cannot be found in the AppExchange market.
Change Sets - (Answer)Used to declaratively move metadata from one environment to another in
Salesforce.
Business Analyst Responsibilities - (Answer)During the analyze phase of the Salesforce
implementation lifecycle, the business analyst gathers business requirements, creates process maps,
and writes user stories.
Customer Journey Map - (Answer)A tool to visualize and improve the customer experience, helping to
identify pain points, gaps, and opportunities for improvement.
Value of Speaking with Customer Service Reps - (Answer)The primary value is validating current
processes.
Single Sign-On User Password Reset - (Answer)Only the Admin can reset a Single Sign-On user
password because they have the Manage Users permission.
Challenge in UX Storytelling - (Answer)A challenge is an element of the storytelling process for UX that
describes a hurdle that makes it difficult for your heroes to succeed on their journeys.
Report Builder - (Answer)Report Builder is the tool used to create reports, incorporate filters and
select the Report Type.
Manage Sandbox Permission - (Answer)The Manage Sandbox permission is required to create, delete,
refresh or activate a Sandbox.
Identity Only License - (Answer)Identity Only is the Salesforce standard license that can be given to
someone who need access only identity services, such as single sign-on (SSO).
Temporary Password Generation - (Answer)Selecting 'Generate Passwords and notify the user via
email.' is how the Admin can make sure a temporary password is generated when creating a new
User.
User Management Term - Users - (Answer)Users is the User Management term that is best described
by this definition: 'Record created to identify a new employee that starts accessing Salesforce.'
User License - (Answer)User License is the User Management term that is best described by this
definition: 'Item assigned to a User that determines the functionality that they can access across the
Salesforce ecosystem.'
Developer Pro Sandbox Storage - (Answer)The storage of the Developer Pro Sandbox is 1GB.
Locale Setting - Working Hours - (Answer)Working Hours is not a Locale Setting that can be selected
when creating a new user.
, Appian Analyst and Business Section Exam Q & A
Deploy Phase Actions - (Answer)Communicate Changes, Update Profiles and Communicate end of
Changes are actions that belong to the Deploy phase of the four application lifecycle milestones.
User Profile Limit - (Answer)A User can have only 1 Profile in Salesforce.
Email Proof - (Answer)A security feature that requires users to verify their email address when they
log in for the first time or change their email address.
Unlock User - (Answer)An Admin can unlock a user from Users > Select user > Unlock.
Salesforce App Providers - (Answer)All of the salesforce app providers will be able to unlock a locked
user with their phones.
Salesforce App Markets - (Answer)The Salesforce App cannot be found in the AppExchange market.
Change Sets - (Answer)Used to declaratively move metadata from one environment to another in
Salesforce.
Business Analyst Responsibilities - (Answer)During the analyze phase of the Salesforce
implementation lifecycle, the business analyst gathers business requirements, creates process maps,
and writes user stories.
Customer Journey Map - (Answer)A tool to visualize and improve the customer experience, helping to
identify pain points, gaps, and opportunities for improvement.
Value of Speaking with Customer Service Reps - (Answer)The primary value is validating current
processes.
