PM
NR452 INCIVILITY IN THE WORKPLACE EXAM QUESTIONS AND
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
A new nurse is being excluded horizontal violence
from conversations with other staff
during
breaks in the staff break room. When
the new nurse approaches other nurses to
ask questions, they turn and walk off in
the
other direction without assisting the new
nurse. These behaviors are characteristics
of which of the following?
A new nurse is experiencing horizontal inform the nurse manager
violence from an experienced nurse at a
clinical site. Which step should the new
nurse take to address this problem?
A newly graduated registered nurse has horizontal violence
just begun working in an acute care
nursing unit. New graduates are most
likely to experience which of the
following?
"lateral violence is a major cause of interpersonal conflict"
A clinical nurse educator is
providing nurse orientees with "heavy workloads & short staffing can lead to lateral violence"
information about
lateral violence. What information should "newly licensed nurses & nursing students are especially vulnerable to lateral
be included? Select all that apply. violence"
Which of the following may indicate high turnover rates
that workplace incivility may be taking
place in a unit?
What are the consequences of disruptive poor work performance
behavior, like incivility, lateral violence,
and bullying, in the workplace? Select all accidents & near misses
that apply.
do not participate in the bullying
A nurse is aware of lateral
violence occurring in the unit
notify the supervisor
between
experienced nurses and a newly licensed
model appropriate behavior
nurse. Which strategies can the nurse
use to help deter lateral violence in the
raise awareness
unit? Select all that apply.
Staff nurses may be able to avoid bullying participate in cognitive rehearsal training
behavior by performing which action?
A nurse demonstrates leadership identify the source of the conflict & understand the points of friction.
qualities; therefore, the nurse manager
assigns them to be charge nurse for
the month. Most of the staff nurses are
senior to the nurse. These staff nurses
are very
articulate, confident, and sometimes
aggressive. At the end of the month, the
newly promoted charge nurse feels
uncomfortable with concerns about
incivility in the workplace. What is the best
nursing action for the nurse to take?
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