IBA APEX Final Exam Study Guide
Study online at https://quizlet.com/_bk8jm6
1. Rhea is a manager at an art supply store. She closely Coach
supervises her employees, but also explains decisions
and asks for feedback. Which leadership style does
Rhea use?
2. Victor created, planned, organized, and now runs his Entrepreneur
own photography business. He works long hours and
is self-employed. Which type of businessperson would
Victor best be described as?
3. What is one reason employers appreciate employees People with high self-es-
that have highself-esteem? teem can take positive crit-
icism and turn it into im-
provements.
4. Sherry often makes long personal phone calls from her Chloe
desk during the work day. Alvin likes to wear shorts
and old t-shirts to work during the summer. Jillian
usually arrives 10 minutes late to the office in the
morning. Chloe keeps her workspace organized and
clean. Which of these employees is displaying proper
workplace etiquette?
5. You work at a restaurant and have noticed one of your Get all the facts, and keep
coworkers is putting in orders that customers did not a written record with dates
make so she can eat the meals herself. What is the first and times.
step you should take before reporting this?
6. Jeremy is on the office space improvement team and Say, "I've been thinking
thinks the most recent idea his teammates have come that this other idea I have
up with will not work. What is the best way he could could work; what do you all
communicate his thoughts to his teammates? think?"
1/6
, IBA APEX Final Exam Study Guide
Study online at https://quizlet.com/_bk8jm6
7. Which of the following is an example of a functional Calming down an upset
skill? customer
8. Tara is using new software for the first time and wants Tutorial
help learning how to use it. What would be the best
resource for her to use?
9. What is a contact list? Your contact database in
your email program
10. Why do some people fear facilitating meetings? Many people fear that they
do not have the necessary
leadership skills.
11. When should you send an email? When the subject ad-
dresses something meant
to occur in the future, or
impact the future
12. Why is body language an important indicator in busi- You will know if your audi-
ness meetings? ence is engaged.
13. How can a writer be brief when writing professional By writing a concise letter
letters? that addresses your pur-
pose
14. Why do businesses use letterheads and logos? Businesses use letter-
heads and logos for iden-
tification purposes and
branding.
15. How can addressing the 5Ws improve your business It allows you to automati-
letter? cally include all necessary
details.
2/6
Study online at https://quizlet.com/_bk8jm6
1. Rhea is a manager at an art supply store. She closely Coach
supervises her employees, but also explains decisions
and asks for feedback. Which leadership style does
Rhea use?
2. Victor created, planned, organized, and now runs his Entrepreneur
own photography business. He works long hours and
is self-employed. Which type of businessperson would
Victor best be described as?
3. What is one reason employers appreciate employees People with high self-es-
that have highself-esteem? teem can take positive crit-
icism and turn it into im-
provements.
4. Sherry often makes long personal phone calls from her Chloe
desk during the work day. Alvin likes to wear shorts
and old t-shirts to work during the summer. Jillian
usually arrives 10 minutes late to the office in the
morning. Chloe keeps her workspace organized and
clean. Which of these employees is displaying proper
workplace etiquette?
5. You work at a restaurant and have noticed one of your Get all the facts, and keep
coworkers is putting in orders that customers did not a written record with dates
make so she can eat the meals herself. What is the first and times.
step you should take before reporting this?
6. Jeremy is on the office space improvement team and Say, "I've been thinking
thinks the most recent idea his teammates have come that this other idea I have
up with will not work. What is the best way he could could work; what do you all
communicate his thoughts to his teammates? think?"
1/6
, IBA APEX Final Exam Study Guide
Study online at https://quizlet.com/_bk8jm6
7. Which of the following is an example of a functional Calming down an upset
skill? customer
8. Tara is using new software for the first time and wants Tutorial
help learning how to use it. What would be the best
resource for her to use?
9. What is a contact list? Your contact database in
your email program
10. Why do some people fear facilitating meetings? Many people fear that they
do not have the necessary
leadership skills.
11. When should you send an email? When the subject ad-
dresses something meant
to occur in the future, or
impact the future
12. Why is body language an important indicator in busi- You will know if your audi-
ness meetings? ence is engaged.
13. How can a writer be brief when writing professional By writing a concise letter
letters? that addresses your pur-
pose
14. Why do businesses use letterheads and logos? Businesses use letter-
heads and logos for iden-
tification purposes and
branding.
15. How can addressing the 5Ws improve your business It allows you to automati-
letter? cally include all necessary
details.
2/6
