CHL Certification UPDATED ACTUAL
Exam Questions and CORRECT Answers
Skill Set - CORRECT ANSWER - The skills required to accomplish a specific task or
function (pg 5)
Unity of Command - CORRECT ANSWER - An organizing principle that suggests each
employee should have one supervisor. (pg 7)
Culture - CORRECT ANSWER - The beliefs, values, and norms shared by the department
personnel that are considered valid and are passed on to new employees in the department (pge
12)
Zero-tolerance policy - CORRECT ANSWER - A policy that performs no amount of
leniency regarding harassment behavior (pge 14)
CCU - CORRECT ANSWER - Nursing unit reserved for patients with intensive nursing
needs that requires skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - CORRECT ANSWER - Supervises registered nurses and
LNA's
DashBoard - CORRECT ANSWER - A collection of statistical data about a central service
department's key performance indicators that indicates the extent to which goals are being
attained
Organizational Chart - CORRECT ANSWER - A graphic usually presented as a flow
outline that identifies position titles and relationships in an organization
bench Mark - CORRECT ANSWER - A standard used to compare and improve a
departments own products or services by measuring them against specific standards
, Key Performance Indicator - CORRECT ANSWER - A set of quantifiable measures that a
company or industry uses to gauge or compare performance in terms of meeting their strategic
and operational goals
Delegation - CORRECT ANSWER - The process of assigning authority to subordinates to
do work that a manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - CORRECT ANSWER -A
federal act that requires hospitals to provide emergency treatment to all individuals regardless of
their insurance status or ability to pay
Position Control - CORRECT ANSWER - The process that imposes restrictions on filling
vacant positions to manage costs associated with them
Zero- Based Budget - CORRECT ANSWER - explanation of all expenses and justification
for each line item funded with resources allocated accordingly
Auto Cratic - CORRECT ANSWER - A type of leader who prefers to make decisions and
resolve problems without input from affected staff members
Bureaucratic - CORRECT ANSWER - Leaders who practice this type of leadreship place
emphasis on the enforcement of policies, procedures, and rules
Transformational - CORRECT ANSWER - These leaders create a vision, constantly
promote it to their staff members, and use it to determine the best course of action
Personal Budget - CORRECT ANSWER - Cost for labor
Capital Budget - CORRECT ANSWER - This budget is used to plan for the purchase of
expensive items, for example, sterilizer or automated wahser
Exam Questions and CORRECT Answers
Skill Set - CORRECT ANSWER - The skills required to accomplish a specific task or
function (pg 5)
Unity of Command - CORRECT ANSWER - An organizing principle that suggests each
employee should have one supervisor. (pg 7)
Culture - CORRECT ANSWER - The beliefs, values, and norms shared by the department
personnel that are considered valid and are passed on to new employees in the department (pge
12)
Zero-tolerance policy - CORRECT ANSWER - A policy that performs no amount of
leniency regarding harassment behavior (pge 14)
CCU - CORRECT ANSWER - Nursing unit reserved for patients with intensive nursing
needs that requires skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - CORRECT ANSWER - Supervises registered nurses and
LNA's
DashBoard - CORRECT ANSWER - A collection of statistical data about a central service
department's key performance indicators that indicates the extent to which goals are being
attained
Organizational Chart - CORRECT ANSWER - A graphic usually presented as a flow
outline that identifies position titles and relationships in an organization
bench Mark - CORRECT ANSWER - A standard used to compare and improve a
departments own products or services by measuring them against specific standards
, Key Performance Indicator - CORRECT ANSWER - A set of quantifiable measures that a
company or industry uses to gauge or compare performance in terms of meeting their strategic
and operational goals
Delegation - CORRECT ANSWER - The process of assigning authority to subordinates to
do work that a manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - CORRECT ANSWER -A
federal act that requires hospitals to provide emergency treatment to all individuals regardless of
their insurance status or ability to pay
Position Control - CORRECT ANSWER - The process that imposes restrictions on filling
vacant positions to manage costs associated with them
Zero- Based Budget - CORRECT ANSWER - explanation of all expenses and justification
for each line item funded with resources allocated accordingly
Auto Cratic - CORRECT ANSWER - A type of leader who prefers to make decisions and
resolve problems without input from affected staff members
Bureaucratic - CORRECT ANSWER - Leaders who practice this type of leadreship place
emphasis on the enforcement of policies, procedures, and rules
Transformational - CORRECT ANSWER - These leaders create a vision, constantly
promote it to their staff members, and use it to determine the best course of action
Personal Budget - CORRECT ANSWER - Cost for labor
Capital Budget - CORRECT ANSWER - This budget is used to plan for the purchase of
expensive items, for example, sterilizer or automated wahser
