WGU D268 RRM3 Task 2 |Latest Update with Complete
Solution
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) Raymond crossed his arms during the
you observed in the video, conversation. He was passively aggressive
identify 1 or 2 when he said, "Thank you for finally
interpersonal having this meeting." Raymond's tone of
communication behaviors voice sounded very frustrated.
that escalated and made
the conflict worse. See
Section 2: Lessons 4.2- Write about Jenna here.
4.5 Jenna was ambushing, aka aggressively
listening. She crossed her arms. Jenna did
some narcissistic listening by shifting the
Note: The interpersonal
conversation back to the pharmacist.
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond used a defensive tone, crossed
behaviors in A1 escalate his arms, and argued with Jenna back and
and make the conflict forth.
worse? For each
behavior you identified in
A1, describe how those
identified behaviors
escalated and made the Write about Jenna here.
conflict worse. Jenna is very defensive. She cannot agree
with Raymond, so she has a point back for
everything he expresses frustration about.
, It seemed he felt invalidated and
unheard.
A2. For each of the Write about Raymond here.
interpersonal Raymond could use a calm tone of voice,
communication behaviors uncross his arms, and make eye contact.
identified in prompt A1, He could also empathetically listen and
provide an alternative put himself in her shoes to better
communication behavior understand where she is coming from.
that could have been
used to de-escalate and
make the conflict better.
Write about Jenna here.
See Section 2: Lesson
Jenna could actively listen by listening
4.4-4.11. instead of just hearing. She could ask
clarifying questions. She should not give
Note: The interpersonal an immediate response.
communication behaviors
could be verbal or
nonverbal.
A2A. Describe how each Write about Raymond here.
of the identified behaviors A calm tone would help make it a
in prompt A2 could have conversation instead of an attack or
been used to de-escalate argument. If Raymond were to uncross his
and make the conflict arms, then his body language wouldn’t
better. show his anger and frustration. If
empathetic, he would see Jenna's side of
things, which might help them agree..
Write about Jenna here.
Jenna could have listened instead of
responding quickly. She should have
asked questions back to make Raymond
feel heard and validated. Instead, she
answered so quickly that it felt like an
attack.
Instructions for Section B:
Section B is NOT in the video. Pretend that you are a conflict
consultant who will meet privately and separately with Raymond and
Solution
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) Raymond crossed his arms during the
you observed in the video, conversation. He was passively aggressive
identify 1 or 2 when he said, "Thank you for finally
interpersonal having this meeting." Raymond's tone of
communication behaviors voice sounded very frustrated.
that escalated and made
the conflict worse. See
Section 2: Lessons 4.2- Write about Jenna here.
4.5 Jenna was ambushing, aka aggressively
listening. She crossed her arms. Jenna did
some narcissistic listening by shifting the
Note: The interpersonal
conversation back to the pharmacist.
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond used a defensive tone, crossed
behaviors in A1 escalate his arms, and argued with Jenna back and
and make the conflict forth.
worse? For each
behavior you identified in
A1, describe how those
identified behaviors
escalated and made the Write about Jenna here.
conflict worse. Jenna is very defensive. She cannot agree
with Raymond, so she has a point back for
everything he expresses frustration about.
, It seemed he felt invalidated and
unheard.
A2. For each of the Write about Raymond here.
interpersonal Raymond could use a calm tone of voice,
communication behaviors uncross his arms, and make eye contact.
identified in prompt A1, He could also empathetically listen and
provide an alternative put himself in her shoes to better
communication behavior understand where she is coming from.
that could have been
used to de-escalate and
make the conflict better.
Write about Jenna here.
See Section 2: Lesson
Jenna could actively listen by listening
4.4-4.11. instead of just hearing. She could ask
clarifying questions. She should not give
Note: The interpersonal an immediate response.
communication behaviors
could be verbal or
nonverbal.
A2A. Describe how each Write about Raymond here.
of the identified behaviors A calm tone would help make it a
in prompt A2 could have conversation instead of an attack or
been used to de-escalate argument. If Raymond were to uncross his
and make the conflict arms, then his body language wouldn’t
better. show his anger and frustration. If
empathetic, he would see Jenna's side of
things, which might help them agree..
Write about Jenna here.
Jenna could have listened instead of
responding quickly. She should have
asked questions back to make Raymond
feel heard and validated. Instead, she
answered so quickly that it felt like an
attack.
Instructions for Section B:
Section B is NOT in the video. Pretend that you are a conflict
consultant who will meet privately and separately with Raymond and
