SCM 413 Midterm (Quizzes + Homework)
Questions and Answers 100% Solved
The difference between a "customer success" focus and a "customer satisfaction" focus is that
______. customer satisfaction deals with expectations; customer success deals with
requirements
Because Class A inventory is rarely shipped, it should be placed in a remote place in a
warehouse. (True or False) False
Which of the following variables is required to calculate a safety stock level? - demand
variance
- lead time variance
- average lead time
Which of the following variables is NOT required to calculate a safety stock level?
supply variance
,Competence, credibility, courtesy, and access are all dimensions of which of the following?
Customer service expectations.
What is the approximate amount of safety stock required to provide a 95% protection level
(z=1.65) for a product with a combined standard deviation of order size and lead time of 725.5?
1,200
The key element of order processing is ______. achieve accurate information to support
logistics performance
What it the peak product flow for a warehouse with an annual flow through of 2100 units, an
average flow of 700, and a turnover ratio of 3.0? 1,400
Warehouse employees who accomplish picking, storage, receiving and outbound tasks are
usually called ________. associates
The use of a Warehouse Management System(WMS) to route fork trucks on-demand is called:
task interleaving
, When a company cross-docks products, the products are generally in storage for several days
(True or False) False
The modern concept of a distribution center means that products are never placed in storage
(True or False) False
Material such as air bags, wood, or metal bars used to brace product during transit is called:
Dunnage
The work of logistics involves ______. transportation, inventory, order processing,
warehousing, and facility network design
Logistics cost has declined as a percent of GDP over the past 25 years (True or False)
True
The goal of logistics is to ______. support procurement, manufacturing, and customer
accommodation
A flow through facility is: Also often called a cross-dock facility
Questions and Answers 100% Solved
The difference between a "customer success" focus and a "customer satisfaction" focus is that
______. customer satisfaction deals with expectations; customer success deals with
requirements
Because Class A inventory is rarely shipped, it should be placed in a remote place in a
warehouse. (True or False) False
Which of the following variables is required to calculate a safety stock level? - demand
variance
- lead time variance
- average lead time
Which of the following variables is NOT required to calculate a safety stock level?
supply variance
,Competence, credibility, courtesy, and access are all dimensions of which of the following?
Customer service expectations.
What is the approximate amount of safety stock required to provide a 95% protection level
(z=1.65) for a product with a combined standard deviation of order size and lead time of 725.5?
1,200
The key element of order processing is ______. achieve accurate information to support
logistics performance
What it the peak product flow for a warehouse with an annual flow through of 2100 units, an
average flow of 700, and a turnover ratio of 3.0? 1,400
Warehouse employees who accomplish picking, storage, receiving and outbound tasks are
usually called ________. associates
The use of a Warehouse Management System(WMS) to route fork trucks on-demand is called:
task interleaving
, When a company cross-docks products, the products are generally in storage for several days
(True or False) False
The modern concept of a distribution center means that products are never placed in storage
(True or False) False
Material such as air bags, wood, or metal bars used to brace product during transit is called:
Dunnage
The work of logistics involves ______. transportation, inventory, order processing,
warehousing, and facility network design
Logistics cost has declined as a percent of GDP over the past 25 years (True or False)
True
The goal of logistics is to ______. support procurement, manufacturing, and customer
accommodation
A flow through facility is: Also often called a cross-dock facility
