SCM 413 Exam 1 Trombly Questions and
Answers 100% Correct
The basic unit of supply chain design and operational control is:
a. echeloned inventory
b. the logistics performance cycle
c. life cycle support
d. integrated logistics b. the logistics performance cycle
A cross-dock facility:
a. handles only outgoing shipments
b. handles only incoming shipments
c. converts incoming shipments from suppliers to outgoing shipments for delivery
d. combines outgoing shipments into full loads for long-distance shipping c. converts
incoming shipments from suppliers to outgoing shipments for delivery
The 'Pareto principle' is:
,a. seldom applied to inventory analysis
b. useful for forecasting transportation requirements
c. also known as the 70/30 rule
d. useful for product profitability analysis d. useful for product profitability analysis
A high-quality logistics system offers high levels of inventory availability and predictable
operational performance. This is what known as:
a. continuous improvement
b. predictive logistics
c. service quality
d. service reliability d. service reliability
The most exacting measure of logistics performance regarding availability is:
a. stockout frequency
b. fill rate
,c. average number of items on hand
d. orders shipped complete d. orders shipped complete
At a meeting with an important customer, a manager at Jones Company learned that the customer
expected at least 97% of items ordered to be shipped on time. Jones Company currently averages
95% on time delivery for this customer. Which "gap" in the customer satisfaction model reflects
this type of misunderstanding?
a. Communication gap
b. Standards gap
c. Knowledge gap
d. Performance gap c. Knowledge gap
At a meeting with an important customer, a manager at Jones Company learned that the customer
expected at least 97% of items ordered to be shipped on time. The manager did not feel this was
possible, so a goal of 95% on time delivery was set instead. This is an example of which 'gap' in
the customer satisfaction model?
a. Performance gap
, b. Knowledge gap
c. Standards gap
d. Communication gap c. Standards gap
An increase in dwell time indicates that:
a. asset idle time compared to total time in the system has decreased
b. asset idle time compared to total time in the system has increased
c. total time in the system has increased
d. asset idle time has increased b. asset idle time compared to total time in the system has
increased
The work of logistics involves which of the following?
a. Order processing, inventory, and manufacturing
b. Inventory, transportation, manufacturing and procurement
c. Manufacturing, customer accommodation, and purchasing
Answers 100% Correct
The basic unit of supply chain design and operational control is:
a. echeloned inventory
b. the logistics performance cycle
c. life cycle support
d. integrated logistics b. the logistics performance cycle
A cross-dock facility:
a. handles only outgoing shipments
b. handles only incoming shipments
c. converts incoming shipments from suppliers to outgoing shipments for delivery
d. combines outgoing shipments into full loads for long-distance shipping c. converts
incoming shipments from suppliers to outgoing shipments for delivery
The 'Pareto principle' is:
,a. seldom applied to inventory analysis
b. useful for forecasting transportation requirements
c. also known as the 70/30 rule
d. useful for product profitability analysis d. useful for product profitability analysis
A high-quality logistics system offers high levels of inventory availability and predictable
operational performance. This is what known as:
a. continuous improvement
b. predictive logistics
c. service quality
d. service reliability d. service reliability
The most exacting measure of logistics performance regarding availability is:
a. stockout frequency
b. fill rate
,c. average number of items on hand
d. orders shipped complete d. orders shipped complete
At a meeting with an important customer, a manager at Jones Company learned that the customer
expected at least 97% of items ordered to be shipped on time. Jones Company currently averages
95% on time delivery for this customer. Which "gap" in the customer satisfaction model reflects
this type of misunderstanding?
a. Communication gap
b. Standards gap
c. Knowledge gap
d. Performance gap c. Knowledge gap
At a meeting with an important customer, a manager at Jones Company learned that the customer
expected at least 97% of items ordered to be shipped on time. The manager did not feel this was
possible, so a goal of 95% on time delivery was set instead. This is an example of which 'gap' in
the customer satisfaction model?
a. Performance gap
, b. Knowledge gap
c. Standards gap
d. Communication gap c. Standards gap
An increase in dwell time indicates that:
a. asset idle time compared to total time in the system has decreased
b. asset idle time compared to total time in the system has increased
c. total time in the system has increased
d. asset idle time has increased b. asset idle time compared to total time in the system has
increased
The work of logistics involves which of the following?
a. Order processing, inventory, and manufacturing
b. Inventory, transportation, manufacturing and procurement
c. Manufacturing, customer accommodation, and purchasing
