Apco Public Safety
Telecommunicator 1 Actual Exam
Questions With Reviewed 100%
Correct Detailed Answers
Guaranteed Pass!!
1. NIMS is a comprehensive, national approach to incident management. -
ANSWER True
True/False:
2. The Incident Command System (ICS) is an integral part of NIMS. - ANSWER
True
True/False:
3. The typical standard used in deciding liability cases is what a "reasonable
and prudent person" would do in a similar set of circumstances. - ANSWER
True
True/False:
, 4. Liability is something that is claimed as existing or being as described but
not yet proven. - ANSWER False
True/False:
5. Under certain circumstances, a telecommunicator could be held liable in a
negligence lawsuit. - ANSWER True
True/False:
6. The telecommunicator should always reassure callers that response units
will be right there. - ANSWER False
True/False:
7. Maintaining a positive attitude will help to reduce stress. - ANSWER
True
8. The operational relationship between telecommunicators, supervisors and
managers is defined by the PSAP's: - ANSWER Chain of Command
9. The vital services of a public safety communications system are to provide
communication between the PSAP and: - ANSWER The public, agency
personnel, other agencies and support services.
, 10. A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: -
ANSWER Mutual Aid
11. The six components of the communications cycle are: - ANSWER
Sender, receiver, message, intentions, understanding, and feedback.
12. Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point, and listening
for the rationale behind what is being said is the definition of: - ANSWER
Active Listening
13.Physically signaling that you are listening is applying the listening technique
of: - ANSWER Nonverbal attending
14. If a Telecommunicator can only get one piece of information from a caller,
it should be: - ANSWER Where
15. Persistently asking for the same information without changing the words
spoken is: - ANSWER A technique used with hysterical callers
16. The telecommunicator should always verify the: - ANSWER Incident
location
17. The acronym "CYMBALS" is designed to assist telecommunicators when
taking: - ANSWER Vehicle descriptions
Telecommunicator 1 Actual Exam
Questions With Reviewed 100%
Correct Detailed Answers
Guaranteed Pass!!
1. NIMS is a comprehensive, national approach to incident management. -
ANSWER True
True/False:
2. The Incident Command System (ICS) is an integral part of NIMS. - ANSWER
True
True/False:
3. The typical standard used in deciding liability cases is what a "reasonable
and prudent person" would do in a similar set of circumstances. - ANSWER
True
True/False:
, 4. Liability is something that is claimed as existing or being as described but
not yet proven. - ANSWER False
True/False:
5. Under certain circumstances, a telecommunicator could be held liable in a
negligence lawsuit. - ANSWER True
True/False:
6. The telecommunicator should always reassure callers that response units
will be right there. - ANSWER False
True/False:
7. Maintaining a positive attitude will help to reduce stress. - ANSWER
True
8. The operational relationship between telecommunicators, supervisors and
managers is defined by the PSAP's: - ANSWER Chain of Command
9. The vital services of a public safety communications system are to provide
communication between the PSAP and: - ANSWER The public, agency
personnel, other agencies and support services.
, 10. A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: -
ANSWER Mutual Aid
11. The six components of the communications cycle are: - ANSWER
Sender, receiver, message, intentions, understanding, and feedback.
12. Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point, and listening
for the rationale behind what is being said is the definition of: - ANSWER
Active Listening
13.Physically signaling that you are listening is applying the listening technique
of: - ANSWER Nonverbal attending
14. If a Telecommunicator can only get one piece of information from a caller,
it should be: - ANSWER Where
15. Persistently asking for the same information without changing the words
spoken is: - ANSWER A technique used with hysterical callers
16. The telecommunicator should always verify the: - ANSWER Incident
location
17. The acronym "CYMBALS" is designed to assist telecommunicators when
taking: - ANSWER Vehicle descriptions
