ASSIGNMENT 1 SEMESTER 1 2025
UNIQUE NO.
DUE DATE: 3 APRIL 2025
, MNM3712 Assignment 1 - Semester 1, 2025
Cover Page
Module: MNM3712
Assignment: 1
Semester: 1, 2025
Due Date: 3 April 2025
Student Name:
Student Number:
University:
Declaration of Own Work
I, _________________, declare that this assignment is my own work and that all
sources used have been properly referenced according to the Harvard referencing style.
Table of Contents
1. Introduction
2. Question 1: Customer Retention Strategies
3. Question 2: Customer Satisfaction Survey & Management Actions
4. Question 3: Customer Expectations & Suzuki
5. Conclusion
6. References
1. Introduction